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Los Arcos Hotel - Tulum

2.5 star property

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Photo gallery for Los Arcos Hotel - Tulum

Building design
Interior
Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Deluxe Twin Room | Laptop workspace, blackout curtains, iron/ironing board, free WiFi
Shower, rainfall showerhead, towels, soap

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
N.8 Calle Sagitario Ote., Tulum, QROO, 77760
  • Tulum National Park
    ‪3 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Playa Paraiso
    ‪15 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪46 min drive‬

Room options

View all photos for Twin Room

Twin Room | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Twin Room

  • 30 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Twin Room

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin Room

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Family Room

  • 30 sq m
  • Sleeps 5
  • 1 Large Single Bed, 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Los Arcos Hotel - Tulum

Hotel with free parking, near Tulum National Park
Along with an outdoor pool, this smoke-free hotel has a children's pool and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-in and tour/ticket assistance.
Los Arcos Hotel - Tulum offers 17 air-conditioned accommodations with complimentary bottles of water and a ceiling fan. 35-inch Smart televisions come with digital channels and Netflix.

Bathrooms include a shower with a rainfall showerhead. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Los Arcos Hotel - Tulum, you're just a quick walk from Dos Aguas Park. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 3-minute drive from Tulum National Park and a few minutes from Gran Cenote
Los Arcos Hotel - Tulum offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Los Arcos Hotel - Tulum also features tour/ticket assistance, a garden, and concierge services. Self parking is free.

This Tulum hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Bicycle rentals
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 35-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: MXN 100

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Los Arcos Hotel - Tulum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 100

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Arcos Tulum Hotel
Hotel Los Arcos Tsulum
Los Arcos Hotel - Tulum Hotel
Los Arcos Hotel - Tulum Tulum
Los Arcos Hotel - Tulum Hotel Tulum

Los Arcos Hotel - Tulum Reviews

Reviews

5.8
Rating 10 - Excellent. 1 out of 7 reviews
Rating 8 - Good. 1 out of 7 reviews
Rating 6 - Okay. 3 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 2 out of 7 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The stuff are very helpful, polite, pleasant and friendly. The hotel is minimal and extremely basic.
Stayed 7 nights in Dec 2019

10/10 Excellent

Antonio, Minnesota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good price, not am 5 stars hotel, but super friendly stuff, clean and well located. Excellent pool for little kids.
Stayed 4 nights in Dec 2019

6/10 Okay

Henrik

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
Me cancelaron la reservación y me avisaron el mismo día que tenía mi reservación y no me devolvieron el dinero
Stayed 1 night in Jun 2023

6/10 Okay

Adriana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Los colchones están incómodos y me dejaron sin desayunar
Stayed 4 nights in May 2023

2/10 Terrible

IVANA

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zavřeno. Bytovazel neinformoval, že nefunguje.
Stayed 1 night in Jan 2020

8/10 Good

lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La regadera es lo único malo, se sale el agua a todo el baño y no sale bien en agua de la regadera, sale para todos lados, está muy oxidada y sale en chorros para todos lados menos para dónde estás.
Stayed 1 night in Dec 2019