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Hotel Luna Llena

3.0 star property

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February 2025

Photo gallery for Hotel Luna Llena

Habitación con 1 cama queen, vista a la piscina | In-room safe, individually decorated, individually furnished
Outdoor pool
Habitación con 1 cama queen, vista a la piscina | In-room safe, individually decorated, individually furnished
Habitación con 1 cama queen, vista a la piscina | Balcony
Front of property

Reviews

8.0 out of 10

Very good

Popular amenities

  • Housekeeping
  • Pool
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
Calle 6 Sur, Between Calle 9 and 11, Col La Veleta, Tulum, QROO, 77780
  • Hospital de Tulum
    2 min drive
  • Dos Aguas Park
    3 min drive
  • Tulum National Park
    6 min drive
  • Tulum, Quintana Roo (TUY)
    17 min drive

Room options

View all photos for Habitación con cama king, vista a la piscina

Habitación con cama king, vista a la piscina | In-room safe, individually decorated, individually furnished

Habitación con cama king, vista a la piscina

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Habitación con 2 camas queen, vista al jardín

Habitación con 2 camas queen, vista al jardín | In-room safe, individually decorated, individually furnished

Habitación con 2 camas queen, vista al jardín

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Habitación con 1 cama queen, vista a la piscina

Habitación con 1 cama queen, vista a la piscina | In-room safe, individually decorated, individually furnished

Habitación con 1 cama queen, vista a la piscina

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

About this property

Hotel Luna Llena

Suburban Tulum hotel in La Veleta with free parking
This hotel features an outdoor pool, concierge services and laundry facilities. Self parking is free. Additionally, a library, tour/ticket assistance and a garden are on-site.
Hotel Luna Llena offers 8 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. 28-inch flat-screen televisions come with premium cable channels and first-run films. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested. Rollaway/extra beds (surcharge) are also available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Luna Llena, you'll be within walking distance of Hospital de Tulum. Enjoy features like free self-parking, plus an outdoor pool and a round-trip airport shuttle (surcharge).
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes yoga classes, bicycles to rent and segway rentals/tours
  • 10 minutes by car from Tulum Mayan Ruins and 13 minutes from Tulum Beach
  • Airport shuttle service available for a fee
As a guest of Hotel Luna Llena, you'll find an outdoor pool, a library, and a terrace. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and a garden are also featured at Hotel Luna Llena. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

Languages

English, French, Italian, Spanish

Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Segway rentals/tours
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with premium cable channels
  • First-run films

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Hotel Luna Llena

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 4320 per vehicle (one way)
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Hotel Luna Llena offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Luna Llena Hotel Tulum
Luna Llena Tulum
Hotel Posada Luna Llena Tulum
Hotel Posada Luna Llena
Posada Luna Llena Tulum
Posada Luna Llena
Hotel Luna Llena Tulum

Hotel Luna Llena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 41 out of 118 reviews" "
Rating 8 - Good. 48 out of 118 reviews" "
Rating 6 - Okay. 20 out of 118 reviews" "
Rating 4 - Poor. 5 out of 118 reviews" "
Rating 2 - Terrible. 4 out of 118 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Luna Llena is truly a boutique hotel. Small, quiet and unique. The breakfasts were simple but the coffee was good and the fresh fruit plentiful. I loved the bikes available for use and found I could get most places in town by bike. The staff for friendly and very helpful. I greatly enjoyed my stay there.
Stayed 4 nights in Jan 2022

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The check in is at 4pm. Almost everywhere else it is at 3pm. I called early to let them know I would arrive at 3pm and if it was possible to check in at that time. They told me if the room was ready and if there was someone available to let me in that I could check in. I arrived and there was no one there. There were only construction workers. Check in was easy. The room was clean. Did look like the picture. Good working AC. Fast wifi. The beds are not comfortable, and the pillows were not comfortable either. There is a bit of an odd smell to the room, it could be the humidity, a little bit of cigarette perhaps. There is no drinking water provided. BRING YOUR OWN DRINKING WATER TO BRUSH YOUR TEETH!! The water from the sink tastes disgusting. There is construction on the property. They start working at 8am. We woke up to a jackhammer right outside our window. There are 4 available parking spots. Usually we found a spot available but a few times we did have to park on the road. The hotel is situated outside of town on a dirt road. There is a ton of construction going on but the hotel did feel very safe. The pool is beautiful. They offer a nice breakfast that was simple and filling. We were hardly at the hotel so it provided us with what we needed. A nice hot shower and air conditioned room. For the price it is worth it. Personally however I will not stay here again.
Stayed 4 nights in Mar 2021

6/10 Okay

BRENDA

Travelled with family
Liked: Cleanliness, staff & service
Regular
Cuando llegamos no había nadie en recepción, estuvimos tocando un rato hasta que una huésped nos abrió, nos dejaron la llave en el escritorio y a buscar la habitación, limpio eso si, el desayuno pobre la vd y el club de playa si llevas niños también es un tema pues el de recepción no avisó que íbamos... creo que por ese precio hay mejores opciones
Stayed 1 night in Mar 2021

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and clean hotel
Great service, specially by Angel... super clean, good breakfast and great prices to enjoy Tulum
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Our room did not like look like the pictures ,it was a lower grade room when we got there, which was fine since we only spent 3 nights . Bathroom was good and ac worked great. However our bed headboard was very loose anytime you made the slightest move sleeping it made loud noise against the wall . Service was great.
Stayed 3 nights in Dec 2020

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
My boyfriend and I came for one night and stayed for 5. We loved our stay here, 10/10. Everything was CLEAN, safe, hot water, and the people were so nice!!! I highly recommend staying here. It’s very private, as well as quiet. Looking forward to returning again.
Stayed 1 night in Dec 2020

4/10 Poor

Rachael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has potential, but we were disappointed by the smell of mold and the poor service that we decided to leave without staying.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Disfruté mi estadía, todo limpio y el personal amable, also hay buena seguridad, la zona es segura , lo único que le falta es agua para los huéspedes, tienes que ir a alguna tienda a buscar agua para tomar.
Stayed 4 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 8 nights in Nov 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming!
Charming hotel! We arrived late and didn't see how wonderful the place was until morning. Fabulous bathroom. Great breakfast!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LITTLE HOTEL! FRIENDLY STAFF AND GREAT SERV.
This hotel is small but really nice. It is really clean and staff was amazing. Lucero who is in front desk was great. She has all the local knowledge to recommend places to eat and beaches to go to. She did everything possible to make our stay enjoyable. Breakfast could be better but for price its ok. If we visited Tulum again we would stay here again because of staff and cleanliness of rooms. AC worked great - room was always cold. Our son enjoyed the pool and since we were only guests we were allowed to swim past pool hours .
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, cleanliness, and property were all great. That is why my rating is almost excellent the only request and concern I would have to say I have for the hotel is that, they should add a mini fridge, hair dryer, and a small table. At least in the room I stayed in which was a queen bed for 2 people it didn’t have this. Aside from that I had a wonderful time in Tulum and my stay with Luna Llena was better than expected.
Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
The hotel was cute, quaint and located just off the main drag of the shops in Tulum. Unfortunately, I was not able to use the bikes to ride into town as I rented a car but I imagine that the ride would not take long. If you're looking for a spot to just crash while out partying and don't mind a hard bed, then this would work. Just be sure to lock up your luggage or take your valuables as I came back one evening to my personal items laid out on the floor and bed as if someone had been searching for something. Luckily I took my laptop and valuables with me and only left inexpensive items at the hotel.
Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outskirts of tulum.
Great find at 4am after having just landed in Canun international. Arrived at property 730 and veen though reservation was made after hours and no one at reception we were fortunate enough to be given a room. Room was great, property is nice and peaceful. Would stay here in the future. Friendly staff.
Stayed 1 night in Jun 2018

10/10 Excellent

Honey, New York

Liked: Cleanliness, staff & service, room comfort
great staff
Lucresia the receptionist she was great i want to thank her for helping me.. i run into a little problem as soon as i checked in and she went out of her way to help me.. The other staff didnt know much english but were extremely helpful. I enjoyed my stay at this hotel.
Stayed 2 nights in Apr 2018

8/10 Good

Xiaopeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

maria, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice and clean The breakfast was delicious. Thanks to the staff.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great and very comfortable. The bikes were in great condition and always available. Unfortunately there was construction around the hotel so it was noisy through the day time.
Stayed 5 nights in Nov 2017

8/10 Good

Hannah, Calgary, AB

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot off the main road
This was a lovely little condo style hotel located just outside of town but easily within biking distance (which were supplied by the hotel free of charge). The rooms were pretty basic but had their own private balconies and the property was very safe & secure. The manager Lucrecia was wonderful, helped me confirm my shuttle, leant me a charger and offered great recommendations for food & attractions in town. Great spot if you want to stay in Tulum town but off the main drag.
Stayed 2 nights in Oct 2017

6/10 Okay

E, Chicago

Liked: Cleanliness, staff & service
Disliked: Room comfort
Off the beaten path
Short stay in Tulum - stayed here for a quick trip, felt as though it was a bit far away from the action.
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
A very good hotel in Tulum. The only inconvenience is that it is quite far from the town centre and you really need a car to go to the restaurants, bars, shops and beach. It is an up coming area and in a few years it will be different.
Stayed 3 nights in Jul 2017