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Luna Maya Tulum

2.0 star property

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Photo gallery for Luna Maya Tulum

Breakfast area
Point of interest
Terrace/patio
Point of interest
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Av. Satelite, 14, Tulum, ROO, 77780
  • Tulum National Park
    ‪3 min drive‬
  • Tulum Mayan Ruins
    ‪6 min drive‬
  • Playa Paraiso
    ‪71 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪50 min drive‬

Room options

View all photos for Amaite

Amaite | Desk, bed sheets

Amaite

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Luna Maya Tulum

Hotel with a 24-hour front desk, near Tulum National Park
This smoke-free hotel features a 24-hour front desk, express check-in and a garden. WiFi in public areas is free. Other amenities include a front desk safe and multilingual staff assistance.
Luna Maya Tulum offers 20 accommodations with air conditioning. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower. Housekeeping is provided on a daily basis.
During your stay at Luna Maya Tulum, you're just a quick walk from Dos Aguas Park. Features include free WiFi in public areas and a round-trip airport shuttle (surcharge).
  • Free Wi-Fi in some public areas
  • Amenities include a front desk safe and multilingual staff
  • Just a 3-minute drive from Tulum National Park and 5 minutes from Gran Cenote
  • Airport shuttle service available for a fee
As a guest of Luna Maya Tulum, you'll find multilingual staff, a garden, and express check-in. Public spaces have free WiFi.

This Tulum hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Luna Maya Tulum

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Luna Maya LHMG B&B Tulum
Luna Maya LHMG B&B
Luna Maya LHMG Tulum
Luna Maya LHMG
Luna Maya by LHMG
Luna Maya Tulum Hotel
Luna Maya Tulum Tulum
Luna Maya Tulum Hotel Tulum

Luna Maya Tulum Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 58 reviews
Rating 8 - Good. 21 out of 58 reviews
Rating 6 - Okay. 8 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 8 out of 58 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel. Check in was easy. Alejandro at the front desk was very helpful when I needed to arrange new transportation to the Cancun airport.
Stayed 6 nights in May 2022

10/10 Excellent

Yesenia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be staying here again. I enjoyed my full week stay here with no issues other than one gentleman being very angry that there was people hanging out in the community area on the weekend. The rooms had thin walls and my room was next to the stairs so I would hear everyone coming down/up the stairs, checking in, anyone in the community area. I didn’t mind because I didn’t pay for silence on vacation. The food trucks were located right outside the hotel which was the best part of my trip here. Located off the strip but nothing was unreasonable to walk to.
Stayed 2 nights in Jan 2022

8/10 Good

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The community area was our happy place with friends and fellow guest that are now life long friends. There was a mutual respect for all in the area and their belongings. Truly enjoyed our time.
Stayed 8 nights in Jan 2022

6/10 Okay

jessica

Was good for the price. Not sure if it was the room we were in but we did not have a good sleep.
Stayed 1 night in Jan 2022

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outstanding features of this hotel were the Mayan-themed murals, statues in every area and corridor of the hotel. Our room was spacious, the Mexican-style stone and tile floors was a beautiful touch, there was a clothes hanging area, and the bathroom and shower area was large and striking. The pool and pool area was nice, with a small waterfall directly into the water, which was powerful enough for a free head and shoulder massage. The staff were friendly and polite. We arrived too early for check in and had a tour booked, so they stored our luggage in their reception area behind their counter until we returned later that evening.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful

The streets were quite at night
Stayed 2 nights in Sep 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcoming

Very nice stay, the room was spacious and the front desk was very friendly! They spoke some english also which was helpful 💕
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price its great. It has everything you need. The bed was clean and comfortable. It has a modern TV with Netflix. The shower was great! hot water and large shower head with amazing pressure. I love rain shower heads. It was also quiet although it was right on a main street because my room, 305 was in the back of the building. The only issue was the Wifi didn't reach my room well. I will say however that I also stayed at the Kimpton for a couple nights and wifi was crap there too so it's not the hotel's fault, its a Tulum thing. I also only got one towel for 2 guests. I didn't ask for a second one but perhaps they would have given me another without issue if I asked. Third, the door lock didn't look safe so I took my passports with me instead of leaving them locked in the room. I also slept with a chair blocking the door due to the lock looking very loose and easily broken with a kick. Regardless I felt safe because there's a staff person at the front at all times. The AC worked great and it was clean enough for me. I had no issues staying here. There's a lot of street food vendors right outside the doors too!! and the breakfast place Vitalis next door was very good and not super expensive. I would stay here again if the price remained around what I paid.
Stayed 1 night in Jul 2021

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s right where u need to be clean, quite, nice staff. It’s simple but great. I stayed to hunt apartments and it was great the woman at the front desk is amazing.
Stayed 1 night in May 2021

8/10 Good

Peter

Liked: Staff & service, room comfort

Good value in a great location

This is a simple, basic but comfortable hotel, well located near the center of town. Don't expect anything luxurious, but it's satisfying for the price, and I've stayed here a couple of times while on dive trips to Tulum. There's always available parking close by on the street, and Vitalis next door is a good spot for breakfast.
Stayed 8 nights in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luna Maya

This is a budget hotel, it’s clean and the staff is friendly if you know how to catch a local communal bus it will cost you $50 pesos to get to the beach but this is a more authentic area and there are hundreds of street food vendors right outside you door so no need to go anywhere for food.
Stayed 4 nights in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, there is no flooring so your literally walking on concrete must wear flip flops at all times. Told front desk theyre is not hot water he said yes i know and laughed , so i laughed and said this place sucks luckily i was only ataying one night room 101. Mosquitoes in the room, umm for the price they could do a better job. Qould not recommend staying here. Oh one good tbing is location but all else is terrible qould be worth sgaying further away.
Stayed 1 night in Mar 2021

8/10 Good

FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and basic
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap and cute little hotel in Tulum. A bit dirty inside though but I guess you get what you pay for.
Stayed 1 night in Dec 2020

10/10 Excellent

Dalila, Queens New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great bargain hotel. It’s walking distance to the restaurant/bar strip in downtown Tulum. You will not have to pay for cabs to get anywhere in town. Also walking distance to the bus terminal. Extremely clean, and checking in took less than a minute. WiFi was also great in common areas, a little weak in room but great in common area
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Great!
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rec!

Great for location!
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend!

Great place for the price and location!
Stayed 5 nights in Dec 2020

6/10 Okay

Martin

Disliked: Property conditions & facilities

Basic Basic hotel

It is a very very basic hotel please do not expect much. It is near of the main street with all the bars and night life
Stayed 1 night in Dec 2020

10/10 Excellent

Siegfried

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very recommendable

+ Excellent location in the centre. + Staff very friendly and helpful (for advice, shops, printing documents). + Good room cleaning service - my room 205 did not have window in the bathroom, so towels did not dry.
Stayed 6 nights in Nov 2020

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't Visit Luna Maya Hotel in Tulum

Every day you register your stay have to sign at least 3 documents. Never in 63 years of travel have I seen such a wasted of paper and time. For the most part the staff tries hard to.pkease but are embarrass working in this hotel. The front desk people are not well trained and not capable not knowing how to please the client.
Stayed 1 night in Sep 2019

8/10 Good

Jackie, Maryland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close enough to the main road that you could do get to all the spots and restaurants easily. But also far enough away that it wasn't noisey from cars and people. The bed was comfy and the housekeeping was fanatic. Very few amenities though. Only thing in the room was the queen size bed. Small night stand and small desk with chair. The bathroom was on, but the shower started to smell odd after a couple days of using it. Great a/c but on occasion the power would go out for a few minutes. Overall, it was a nice hotel for what we paid for.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed every bit of my stay! Staff has excellent customer service. Rooms are clean and comfortable. Breakfast on the terrace was very pleasant. Overall, my husband, baby and I had a wonderful stay. Thank you!
Stayed 5 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018