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Moots Tulum

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moots Tulum

Outdoor pool
Sauna
Apartment | Property grounds
Property grounds
Apartment | Property grounds

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Washer
  • Barbecue grill
  • Air conditioning
  • Kitchen
  • Dryer

Explore the area

Map
Calle 1 Poniente y 10 Sur, La Veleta, Tulum, QROO, 77760
  • Hospital de Tulum
    3 min drive
  • El Galán Restaurante - Bar
    1 min walk
  • Tulum Bus Terminal
    3 min drive
  • Tulum, Quintana Roo (TUY)
    15 min drive

Room options

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Exterior

Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Single Bed and 1 King Bed

View all photos for Basic Apartment

Exterior

Basic Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

Standard Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4

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Free WiFi, bed sheets

Apartment

  • 1 bedroom
  • 3 bathrooms
  • Sleeps 7
  • 2 King Beds and 2 Single Futons

View all photos for Studio

Exterior

Studio

  • 1 bedroom
  • 1 bathroom
  • Sleeps 5
  • 1 King Bed and 2 Single Futons

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Exterior

Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Apartment

Apartment | Free WiFi, bed sheets

Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

Standard Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4

View all photos for Apartment

Apartment | Free WiFi, bed sheets

Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Apartment

Apartment | Free WiFi, bed sheets

Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

Standard Suite

  • 1 bedroom
  • 2 bathrooms
  • Sleeps 4

Standard Apartment

  • 1 bedroom
  • 2 bathrooms
  • Sleeps 4

View all photos for Apartment

Exterior

Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Single Futon

View all photos for Apartment

Apartment | Free WiFi, bed sheets

Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Apartment

Exterior

Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Single Futon

View all photos for Basic Apartment

Exterior

Basic Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Single Futon

View all photos for Apartment

Exterior

Apartment

  • 2 bedrooms
  • 2.5 bathrooms
  • Sleeps 9
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

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Terrace/patio

Apartment

  • 1 bedroom
  • 3 bathrooms
  • Sleeps 7
  • 2 King Beds and 2 Single Futons

View all photos for Apartment

Exterior

Apartment

  • 1 bedroom
  • 3 bathrooms
  • Sleeps 9
  • 2 Double Beds, 2 King Beds and 1 Large Single Sofa Bed

View all photos for Studio

Exterior

Studio

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Single Futon

Standard Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4

Standard Apartment

  • 1 bedroom
  • 2 bathrooms
  • Sleeps 4

View all photos for Apartment

Exterior

Apartment

  • 2 bedrooms
  • 3 bathrooms
  • Sleeps 9
  • 2 King Beds, 1 Double Sofa Bed and 2 Single Beds

Standard Apartment

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 8

Standard Apartment

  • 1 bedroom
  • 2 bathrooms
  • Sleeps 5

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About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Moots Tulum

Tulum condo in La Veleta with rooftop terrace and outdoor pool
Along with an outdoor pool, this condo building has a rooftop terrace and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance and barbecues are on-site. Each condo boasts a private pool and offers free WiFi and a kitchen. For a bit of entertainment, a Smart TV comes with digital channels, and guests can also appreciate conveniences, such as a washer/dryer and a fridge.
Moots Tulum offers 23 air-conditioned accommodations with private pools and washers/dryers. Accommodation at this 3-star condo has kitchens with fridges and kitchenware and utensils. Bathrooms include a shower and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 55-inch Smart televisions come with digital channels.

Recreational amenities at the condo include an outdoor pool.
During your stay at Moots Tulum, you'll be within walking distance of Hospital de Tulum. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool. This comfortable condo has 23 condos. Each condo offers free WiFi and a private pool.
  • Each condo offers a private pool, a kitchen and a washer/dryer
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge and tour or ticket assistance
  • 10 minutes by car from Tulum Beach and 10 minutes from Tulum Mayan Ruins
As a guest of Moots Tulum, you'll find an outdoor pool, a rooftop terrace, and barbecue grills. WiFi is free in public spaces. Moots Tulum also features tour/ticket assistance, concierge services, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this 3-star Tulum condo.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool
  • Private pool

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Kitchen

  • Blender
  • Cookware, dishware, and utensils
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch Smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Dock
  • Outdoor entertainment area
  • Rooftop terrace
  • Walkway to water

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Limited-hour front desk
  • Tour and ticket assistance

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting

General

  • 23 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Expedia mobile app before check-in

Renovations and closures

This property is closed from 18 December 2024 to 31 January 2026 (dates subject to change).

Access methods

Front desk (limited hours), lockbox

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a first aid kit and outdoor lighting
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival. Guests are recommended to download the property's Expedia mobile app before check-in.
Property Registration Number Condo Moots 101 with private pool & rooftop yoga

Property is also known as

Moots Tulum Condo
Moots Tulum Tulum
Moots Tulum Condo Tulum

Moots Tulum Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 32 reviews" "
Rating 8 - Good. 8 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 4 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

7.4/10

Cleanliness

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Khiry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A terrible experience but I should of known for the price paid
Stayed 4 nights in Jun 2024

8/10 Good

Tijana

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
The property itself was small but charming, the rooms/suites were large and the backyard was spacious as well with a private pool (a bit chilly as there is not much sun in the back). The room rates were very reasonable for what we got. That being said there was no housekeeping (we stayed for 5 days) and it got quite sandy and messy as there was no broom for us to use. We also did not get any spare towels and so we had to do our own laundry (one out of 2 washers worked, no dryer) and it was quite difficult to get the towels/our clothes dry as we did t want to leave them out by the main pool and everything else was shaded. The area is mostly new and under construction, expect unpaved roads. You will need transportation to get around if you want to go to the beach/downtown— there is a restaurant with a pool table and rooftop swimming pool right across the street which is nice (the food is mediocre). All in all a bang for the buck but will be staying closer to the beach in the future. Thank you for your hospitality!
Stayed 4 nights in Mar 2024

2/10 Terrible

Jordana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My recent stay at Moots Hotel in Tulum was nothing short of disappointing. Despite its enticing online appearance, the reality fell far short of expectations. The hot tub, touted as a relaxing amenity, was disappointingly filthy, leaving much to be desired in terms of cleanliness and maintenance. Adding to the dismay, the electricity outage lasting for hours cast a shadow over the entire experience, leaving guests inconvenienced and frustrated. However, what truly marred the stay was the abysmal management. Their lack of attentiveness and inability to address issues effectively only compounded the dissatisfaction. In light of these shortcomings, I made the difficult decision to cut my stay short and seek accommodation elsewhere. Despite my love for Tulum, I cannot in good conscience recommend Moots Hotel to fellow travelers. It's a regrettable blight on an otherwise enchanting destination.
Stayed 9 nights in Apr 2024

6/10 Okay

Yoshiaki

Travelled with partner
Liked: Cleanliness, amenities
Very hard to communicate in English with them The instructions are not very clear for the check in. Everything is via Whatsapp . We ask if we could check one hour early and the answer was no. If ask if we could leave out food in the fridge they said no until 3 pm Over all the place is not bad to sleep and go out and make activities . They don’t have rules of no music or parties past 10 pm. So you will get loud music over night . The area is safe but very rural. If you are stying there rent a car but not from enterprise as they try to up charge you with a confusing argument of exchange rates difference .
Stayed 5 nights in Apr 2024

10/10 Excellent

Sherri

Liked: Cleanliness, property conditions & facilities
my key was supposed to be in the lockbox by the door when office was closed but the key was in the door lock on the door
Stayed 3 nights in Mar 2024

2/10 Terrible

Ajeetha

Disliked: Cleanliness, room comfort
Stayed 7 nights in Mar 2024

8/10 Good

Ana, Portland

Travelled with family
Liked: Amenities, property conditions & facilities
We staying one night in Tulum coming back from Bacalar, it’s located at New Tulum área
Stayed 1 night in Mar 2024

10/10 Excellent

Jonah

Stayed 1 night in Mar 2024

8/10 Good

Waldemar

Stayed 4 nights in Mar 2024

8/10 Good

Evelyn, Trenton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Vanessa

Disliked: Cleanliness, room comfort
Remove this place from Hotels.com!!!!
A hotel that should be removed from hotels.com website!!!! The reception doesn't speak much english. No communication on cleaning schedule, there were no clean bathroom towels available and had to wait another day for them to come back from laundry. The sliding doors are falling apart, we were worried that the glass was going to fall out. The noise in the evening was not managed after several complaints to security. People were using the hot tub at 3/4am and partying. The noise was so bad that we checked out 3 days early to go elsewhere. When we asked for a refund from the hotel they denied any noise complaints. Absolutely no care from the management for people's stay......The area surrounding the hotel is littered with garbage (beyond belief) and pothole filled roads that could swallow an entire car. DO NOT STAY HERE!!! they don't care about the quality of your stay....
Stayed 13 nights in Jan 2024

8/10 Good

Jacob

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Raúl Muñuzuri

Disliked: Cleanliness, amenities, property conditions & facilities
En muy malas condiciones poca atención y sin suficiente agua
Stayed 6 nights in Jul 2024

6/10 Okay

Emilia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El lugar es tal cual se ve en las fotos. Muy lindo y bien equipado. Esta relativamente lejos de casi todo. Se necesita si o si medio de transporte (moto /auto) . Le falta accesorios para la limpieza diaria como una escoba. La solicite varias veces pero no la llevaron. La comunicacion es regular.
Stayed 2 nights in May 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 6 nights in May 2024

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Très bien, il ne manque que quelques commodité dans la chambre. Ex( linge pour essuyer la vaisselle)
Stayed 7 nights in Apr 2024

10/10 Excellent

Emiliano

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

DALILA

Travelled with family
Disliked: Room comfort
Malas condiciones el colchón
La cama marcada como sofá cama se sentían , los resortes muchísimo, por ello pasaron mala noches mis hijas
Stayed 2 nights in Mar 2024

10/10 Excellent

Virginia Margarita

Travelled with family
Liked: Cleanliness, room comfort
Fue muy corto el tiempo pero el lugar es hermoso
Stayed 1 night in Mar 2024

10/10 Excellent

Lic Esau

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
MUCHAS GRACIAS SALUDOS TODO AL CIEN RECOMENDADOS
Stayed 3 nights in Mar 2024

10/10 Excellent

judas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo bien. Excelentes instalaciones.
Stayed 1 night in Mar 2024

8/10 Good

Pilar

Liked: Cleanliness, amenities, property conditions & facilities
Todo el servicio en general estuvo muy bien
Stayed 2 nights in Mar 2024

10/10 Excellent

EDUARDO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy a gusto nuestra estancia, es la segunda vez que nos quedamos aquí, todo muy bien, sobretodo la relación costo-beneficio.
Stayed 3 nights in Mar 2024

10/10 Excellent

Víctor Hugo

Liked: Cleanliness, room comfort
La estancia estuvo muy bien, ágil el checkout, Andrea que estaba en recepción es muy amable y atenta. La habitación igual muy bien y limpia, solo y como recomendación prestar atención a las instalaciones de las áreas comunes necesitan mucho mantenimiento de pintura y la alberca necesita limpieza y mantenimiento
Stayed 2 nights in Jan 2024

10/10 Excellent

Étienne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024