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Orchid House Tulum Jungle

3.5 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Orchid House Tulum Jungle

Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Living area
Jungle Suite w/private bathtub | Down duvets, in-room safe, iron/ironing board, free WiFi
Pool
Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi) | Living area
Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Living area

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Breakfast available
  • Spa
  • Bar
  • Room service

Explore the area

Map
Aldea Zama, Calle Kinich Na, Tulum, QROO, 77760
  • Tulum National Park
    15 min walk
  • Rossina Cafe
    4 min walk
  • Tulum Bus Terminal
    4 min drive
  • Tulum, Quintana Roo (TUY)
    10 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Living area

Deluxe Double Room

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jungle Suite w/private bathtub

Jungle Suite w/private bathtub | Down duvets, in-room safe, iron/ironing board, free WiFi

Jungle Suite w/private bathtub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi)

Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi) | Living area

Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi)

  • 250 sq m
  • Sleeps 12
  • 6 King Beds

View all photos for Garden Suite w/private bathtub

Garden Suite w/private bathtub | Down duvets, in-room safe, iron/ironing board, free WiFi

Garden Suite w/private bathtub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room | Down duvets, in-room safe, iron/ironing board, free WiFi

Superior Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool)

Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Down duvets, in-room safe, iron/ironing board, free WiFi

Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool)

  • 240 sq m
  • Sleeps 8
  • 1 King Bed and 4 Double Beds

View all photos for Orchid Suite

Orchid Suite | Down duvets, in-room safe, iron/ironing board, free WiFi

Orchid Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Luxury Suite w/private bathtub 2nd Floor

Master Luxury Suite w/private bathtub 2nd Floor | Down duvets, in-room safe, iron/ironing board, free WiFi

Master Luxury Suite w/private bathtub 2nd Floor

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Similar properties

Bar (on property)

Kimpton Aluna Tulum, an IHG Hotel

Pool
Spa
Pet-friendly
Parking included
4.5 out of 5, Wonderful, (183)
The price is €399
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Kimpton Aluna Tulum, an IHG Hotel

About this property

Orchid House Tulum Jungle

Hotel with a nearby private beach, near Tulum National Park
A restaurant, a bar/lounge and a beach bar are available at this hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and Access to hot tub are on-site.
Orchid House Tulum Jungle offers 10 accommodations with a safe and a ceiling fan. Beds feature down duvets. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Recreational amenities at the hotel include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Orchid House Tulum Jungle. During your stay, you'll be within walking distance of Tulum National Park. Free WiFi in public areas, a restaurant and a beach bar are available.
  • Free WiFi
  • The restaurant, beach bar and poolside bar offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 2-minute drive from Tulum National Park and 9 minutes from Gran Cenote
  • Airport shuttle service available for a fee
A private beach is featured. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi.

A hot tub, spa services, and a terrace are also featured at Orchid House Tulum Jungle. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Orchid House Tulum Jungle has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 for adults and USD 25 for children
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach
  • Garden
  • Picnic area
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height electrical sockets in bathroom
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Blender
  • Freezer
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Orchid House Tulum Jungle

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 15 for adults and from USD 25 for children
  • Airport shuttle fee: USD 240 per vehicle (return, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Orchid House Tulum Jungle offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Orchid House Tulum Hotel
Orchid House Tulum
Orchid House Tulum Jungle Hotel
Orchid House Tulum Jungle Tulum
Orchid House Tulum Jungle Hotel Tulum

Orchid House Tulum Jungle Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 122 out of 160 reviews" "
Rating 8 - Good. 23 out of 160 reviews" "
Rating 6 - Okay. 3 out of 160 reviews" "
Rating 4 - Poor. 5 out of 160 reviews" "
Rating 2 - Terrible. 7 out of 160 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 4 nights in Aug 2024

8/10 Good

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, however the air conditioner was out when we first booked in the room. The staff was excellent (only the ladies, the men were a little rude). Very quiet place for me and my husband to enjoy our honeymoon and away from the party scene. If planning to stay here please know that this hotel is not to close to the party life and is more of a quiet place to enjoy and stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

raul, Stroudsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I are nature lovers and the Orchid house is exactly what we were looking for. The minute we walked in thru the door it took our breath away. No to mention the staff was beyond helpful and amazing. We definitely be back
Stayed 1 night in Jul 2024

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend. I booked a two night stay and thankfully It was only for two nights. I was blind sided at check in where I was completely disrespected by management and employees as a guest/customer traveling from the U.S. unfortunately customer service does not go far at this place or in Mexico as they seek to take advantage of foreign travelers. Their policies are hidden and confusing, falsely advertised and expect to pay more fees on arrival. They then proceeded to tell me my room is no longer available due to an “issue” with the room. They said I would need to pay for two separate rooms at this point and I had already paid nearly 500$ for the master suite which I would no longer get to experience. The manager had no respect and rolled her eyes at us. It’s slow season for them and they clearly are trying to make any amount of money they can. They charge you for using anything in the room, absolute joke. They hold 55$ per night on your card for “security” on top of all the non sense fees and charges they already tac on. The reviews online are misleading. Terrible management, terrible ownership. Disgrace. I would never return to this place or Tulum in that fact. Overpriced for low quality experiences. The management at this place would not even be considerate and coming to an agreement to resolve my issues. They are super unprofessional. The place is not even nice lol, my bed was dirty had holes/ brown stains, such a joke. Toilets smelt awful, hot water barely worked.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and this hotel is beautiful. Gives you a classic jungle experience. 5 stars for everything!
Stayed 1 night in Jul 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing experience- truly unique. Our room was like a fantastic tree house. The bedding was lush and so comfortable. All of the staff were so accommodating and truly welcoming.
Stayed 4 nights in Jul 2024

8/10 Good

Shruti

Travelled with partner
Liked: Property conditions & facilities
The stay was fine
Stayed 3 nights in Jul 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 2 nights in Jun 2024

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was Great. They stayed in contact with me, we set up transportation from the airport to the hotel. Everyone was so friendly and welcoming. The hotel upgraded my room because i traveled to Tulum to celebrate my Fiancé birthday. We got welcomed with drinks and the best hospitality. I wish I stayed longer with them!
Stayed 1 night in Jul 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Orchid House! The hotel experience was amazing, we felt like we were in the middle of a jungle treehouse. The restaurant on site was a great perk and had delicious food. The staff was so friendly and helpful with getting us taxis and answering all of our questions. Would definitely stay here again!
Stayed 5 nights in Jun 2024

10/10 Excellent

Mauro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful
Stayed 4 nights in Jun 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far from beaches. Taxi service in area too expensive.
Stayed 5 nights in May 2024

10/10 Excellent

Marie-Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love our stay at the Orchid House. The staff were friendly and their service was amazing. Will definitely recommend this place !
Stayed 4 nights in May 2024

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Tulum
Stayed 1 night in May 2024

10/10 Excellent

Merith

Stayed 5 nights in May 2024

8/10 Good

Xochitl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Cindy, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, beautiful!
Stayed 4 nights in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique garden hotel in a rainforest setting. Rooms are very comfortable and calming. The shower was great and the outdoor area had a private bath/mini pool, which we unfortunately didn't get to use. Food in the restaurant was very good as was the service.
Stayed 1 night in May 2024

8/10 Good

Ayleen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff that was very accommodating. Place was pretty and very clean. Area around was very safe.
Stayed 5 nights in May 2024

8/10 Good

Shaneureka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the swim up bar pool. The water was warm and it was very relax and to be in the water and have drinks and appetizers.
Stayed 6 nights in Apr 2024

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!!! Thank you to all the lovely staff ❤️❤️❤️
Stayed 5 nights in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Mathew Alexander

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect! The staff was friendly and made us feel very welcome. Will definitely stay again!
Stayed 6 nights in Apr 2024

10/10 Excellent

colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jungle Oasis
the property is beautiful. the customer service of employees was so friendly and helpful from dinner @ the restaurant to the front desk. it feels like your own private oasis. the neighborhood is cute and has many food options. I also liked it was between the beach and city center so easy to navigate. TV has streaming options. the best wws one or the most comfortable hotel beds i’ve ever been in I wish I could take it home with with me!! Such a peaceful vibe and a special shout ou to Jimenia and Alejandro for exceptional service during my stay.
Stayed 3 nights in Apr 2024