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Pepem Holistic Experience - Peaceful Retreat Near Tulum

3.5 star property
VIP Access

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Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Breakfast included
  • Pool
  • Housekeeping
  • Pet-friendly

Explore the area

Map
Carr. Cancún - Tulum, Cenotes Sac Actun, Tulum, QROO, 77760
  • Dos Ojos Cenote
    ‪10 min walk‬
  • Cenotes Sac Actun
    ‪7 min drive‬
  • Xel-Há Park
    ‪15 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪82 min drive‬
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  • Extra savings and perks for BONUS+ members
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Room options

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  • Sleeps 2
  • 1 King Bed

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  • 1 King Bed

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  • 65 sq m
  • Sleeps 2
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  • 60 sq m
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About this property

Pepem Holistic Experience - Peaceful Retreat Near Tulum

Hotel with free breakfast, a quick walk to Dos Ojos Cenote
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include spa services, concierge services and express check-in.
Pepem Holistic Experience - Peaceful Retreat Near Tulum offers 12 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include complimentary bottles of water and portable fans. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include massages.
During your stay at Pepem Holistic Experience - Peaceful Retreat Near Tulum, you're just a quick walk from Xcacel Beach. You'll find features such as free breakfast and free WiFi in public areas, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 3-minute drive from Dos Ojos Cenote and 7 minutes from Cenotes Sac Actun
  • Airport drop-off shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

An outdoor pool, spa services, and a terrace are also featured at Pepem Holistic Experience - Peaceful Retreat Near Tulum. A shuttle from the hotel to the airport (available 24 hours) is available for a fee.

This 3.5-star Tulum hotel is smoke free.

Guests are served a free continental breakfast daily from 8:00 AM to noon.
Pepem Holistic Experience - Peaceful Retreat Near Tulum has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Firepit
  • Garden
  • In a national park
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Individual decor
  • Individual furnishings
  • Portable fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Access code, front desk (limited hours)

Pets

  • Pets: USD 25 per pet, per stay (maximum USD 25 per stay), plus a one-time cleaning fee of USD 25 and a deposit of USD 25 per stay
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 180 per vehicle (maximum occupancy 8)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 25 per pet, per stay (maximum USD 25 per stay) plus a one-off USD 25 cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a security system
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number PHB210514SG1

Property is also known as

Pepem Holistic Experience
Pepe Eco Aldea Tulum Solo Adultos
Pepem holistic experience Adults Only
Pepem Eco Luxury Hotel Tulum Adults Only
Pepem Eco Hotel Tulum at the Jungle Adults Only
Pepem Holistic Experience - Peaceful Retreat Near Tulum Hotel
Pepem Holistic Experience - Peaceful Retreat Near Tulum Tulum
Pepem Holistic Experience Chaman Cuisine Restaurant Adults Only

Pepem Holistic Experience - Peaceful Retreat Near Tulum Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 35 reviews
Rating 8 - Good. 3 out of 35 reviews
Rating 6 - Okay. 5 out of 35 reviews
Rating 4 - Poor. 2 out of 35 reviews
Rating 2 - Terrible. 5 out of 35 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel in the jungle with such peaceful vibes. It was extremely close to the Dos Onos Cenotes so I was able to check those out and do some horseback riding. The staff was also incredible and very friendly. I absolutely loved my experience here.
Stayed 6 nights in Dec 2024

10/10 Excellent

Danijel, CALGARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had wonderful time at Pepem.
Stayed 1 night in Dec 2023

6/10 Okay

alex

Stayed 2 nights in Jul 2023

10/10 Excellent

john

Stayed 3 nights in Mar 2023

10/10 Excellent

Nia Elizabeth Krishna

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Spent a week here. Lovely grounds. Very peaceful. We were aware of this before hand, but I would recommend renting a car or scooter as it is quite far from the beach. But you can definitely spend a few days at the different cenotes that are in walking or cycling distance.
Stayed 7 nights in Mar 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Not very ECO at all.
Limited parking, on a busy and dusty road, with work vehicles driving through as early as 5:30 AM. While there is a noise curfew at 11 PM, a Cenote area across the street was celebrating a wedding late into one of the evening’s with extra loud drum noise and music. Other guests complained as well, but nothing could be done. Huge piles of trash were stacked across the road, and it cooked in the heat and wafted through the air. Our final evening, we ordered dinner and the chicken made my husband very ill. He was up all night long with severe stomach pain and diarrhea. When I mentioned it at check out, it was of no concern to the staff at all. We were charged full price his meal regardless. The staff were nice and friendly, but I felt they could have made this right. Overall, I wish we would have stayed somewhere else.
Stayed 2 nights in Feb 2023

10/10 Excellent

Ernest Edward, Azle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this place it was exactly what we were looking for. The staff was amazing and the chefs amazing! hands down to the chefs.
Stayed 4 nights in Feb 2023

10/10 Excellent

Amy M, Castaic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely, amazing! I traveled alone and stayed at Pepem Eco for five days. Lucy Mark goes all the staff were absolutely wonderful. The food is excellent especially the shrimp tacos but you can also get an amazing risotto or fish in a green Molé. All delicious I was there a few days before New Year’s, and they offered a Tamiscal with a local shaman. It was exactly what I needed to leave this year behind and head into the future with open eyes hears heart and mind, the owner, Juan Carlos even attended the Temescal with his wife, and we all ate and drank together afterwards. They offer free bicycles so you can bike to the mini cenote’s all in very very close proximity, the cenote pool they have is absolutely beautiful. There is a yoga Palapa, massages available, you could stay for weeks and never be bored. Oh how I wish I could!

10/10 Excellent

Eric, Grand Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay at if you want to be one with nature and enjoy the sounds of creation without having the distraction of the everyday life. Enjoy a wonderful meal prepared by chef Marcos and his excellent staff. He accommodated us and prepared a delicious meal not on the menu specifically attending our taste buds. Amazing cenotes at walking distance from the property that you dont want to miss. Cant wait to visit again.
Stayed 4 nights in Jul 2022

8/10 Good

Obed

Liked: Cleanliness, staff & service
Cool Stay
It was definitely an experience. A good one! But like most, the photos and instagram posts looked better than actually being there. I felt like being that we were in middle of the jungle, literally, there would have been more accommodations. We thought they would have a yoga instructor on site as shown on their instagram page but they didn’t. They had the space where we could do it ourselves. No room service options, at least not to our knowledge + I seen nothing regarding spa treatment. The pool was on maybe 2-3 days while we were there which was an inconvenience being that the pool fills up easily with leaves and dead bugs. And our stay was for 11 days. Having about 4 cenotes at walking or biking distance was great! We did 2 of them but I still think having the pool ready for us would’ve been best considering it was steps away from our cabana. The food was really good. And the staff was super friendly. It was about 40 mins away from Tulum Beach (not their fault) so we opted to leave early and stay by the beach for the remainder of our vacation. FYI; make sure to rent a car because paying for taxis gets ridiculously expensive. This particular hotel is far from everything!
Stayed 11 nights in Apr 2022

2/10 Terrible

Greysi

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible overall
Stayed 4 nights in Mar 2022

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful & Peaceful! I will be back
Stayed 1 night in Dec 2021

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pepem Eco is a fantastic place to stay. Our room was perfect, it had a small pool, and glass all-around. The staff was awesome, Fernando and Sol took great care of us. Food was great, drinks were great as well. Beware, there’s no AC in the room, but at this time of the year we didn’t really need it, as it was cool enough during the night.
Stayed 3 nights in Dec 2021

6/10 Okay

Saul

Stayed 4 nights in Nov 2021

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! it's lovely to be in the middle of the jungle yet with all the comfort needed. The Pepem villa with panoramic view is incredible! Access to the property is a bit difficult and taxis are expensive so it's worth considering renting a car.
Stayed 2 nights in Oct 2021

10/10 Excellent

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pepem is an eco hotel. It’s a wonderful place if you want to disconnect from the world. We didn’t encounter a lot of bugs like other reviews said there would be but it is in the middle of the jungle so be prepared. Also, there’s no wifi in the rooms nor hot water. We did love that there’s a small restaurant down the road called “Juanita’s” very good and affordable. There’s also a lot of cenotes around the area, our favorite one was “dos ojos” which you can find in front of the restaurant. Overall we enjoyed our stay and the staff was amazing.
Stayed 4 nights in Oct 2021

6/10 Okay

Salvador

Liked: Cleanliness, staff & service
Disliked: Room comfort
This please is absolutely beautiful & breath taking views, but so scary!! The drive to the hotel is about 2/3 miles deep into the jungle no lights or scenes of security- it’s very on edge point watching every movement bc you seriously feel that you can get kidnapped!! The room is all ECO friendly no AC no ceiling fans, the staff asks that you charge your phones or electronics during the day as it’s all solar powered. There are no walls it is all screen windows- bathroom is see through windows felt like the neighbor Could see me- at night you hear the frogs underneath the flooring as well as all the other wild life- I had the unfortunate experience of finding huge bugs on my bed!! So, even though this was a beautiful & Romantic it is not comfortable if you’re not an all green individual or looking to feel 100% safe -
Stayed 4 nights in Aug 2021

2/10 Terrible

Nalleli

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property is beautiful and has a great echo friendly concept, but it’s just not for us. There should be some kind of “warning” on what you are getting in to. Too many mosquitos outside as well as inside (all over the house). My husband and I got bitten everywhere from head to toes. No AC they only had one very small fan. The pool was empty when we got there had to wait around 1 1/2 hrs for it to get filled. Once we get in the pool water was beyond cold. The next morning we had NO hot or at least warm water to shower. It was a very unpleasant experience.
Stayed 1 night in Sep 2021

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, room comfort
Nuestra estancia estuvo muy agradable es un lugar muy inspirador. Lo único que recomendaría es que confirmaran el tipo de cabaña que reservan, ya que al llegar la cabaña que habíamos reservado estaba en remodelación y nos dieron una más pequeña y dijeron que nos reembolsarían el cambio pero la diferencia realmente es nada 7usd y aun no se ha reembolsado ésta. Sobre todo por el tipo de cabaña que habíamos visto en las fotos. De ahí en fuera el lugar nos encantó!
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was amazing! One of the best places i ever stayed at. The only bad thing, are the mosquitoes which is totally understandable, this place is in the jungle. Just have a lot of mosquitoes spray and you ll be fine. Amazing! Stuff very very very VERY NICE. I would repeat the experience anytime! Thank you!
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2021

10/10 Excellent

Jairy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pepem Eco is a full embodiment of its name. The love, care & integrity placed into this project is felt on the premises & the cabins. It’s so convenient to Tulum town and beaches too! The staff couldn’t have been more hospitable. Leo spoke perfect English & is a warm and informative greeter & Blanca is a gentle and accommodating receptionist. We stayed in Kulkhan cabin which had personal parking right at the door. There is a privacy fence between cabin and road(mind this is a dirt road way out in the jungle so there is very little traffic.) Everything in the cabin and the cabin itself is locally harvested resources & therefore harmoniously created with and on this sacred land. Nestled in the jungle with a private pool and all water sourced from the cenotes, which in themselves are powerfully cleansing and healing. I really appreciated the solar power operations and the fresh cenote drinking water dispenser. It was a perfect stay with the kitchenette and fridge so we could prepare & store food. We will actually use their methods & model to build our own eco friendly home. Upon leaving we had the pleasure of meeting the owners who themselves were the embodiment of “Pepem eco medicina.” They are beautiful spirits, lights of the world, in service of the people and the planet. I look forward to returning when they will have the rest of the grounds completed with yoga Shala, temezcal, restraunt & more. These are Earth Angels creating heaven on Earth
Stayed 3 nights in May 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This place is really beautiful if you’re looking to really disconnect from everything. Unfortunately, this was not what I expected. I booked 3 nights and only stayed one. The access to the road after hours is not ideal if you’re looking to go in and out of the city. Also, the place is run solely on solar power limiting your usage and no AC, only fan. The place is great if you don’t mind not having these amenities, but this is not your traditional hotel room.
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really pretty concept of a cabin in the jungle for the outdoorsy people it’s great but definitely not what we expected,too many bugs, mosquitos, The kitchen, living room area had a lot of bugs on the ground, Bugs were everywhere, on the couch, walls. I kept getting bit everywhere i would stand, and even while showering. it was very unpleasant situation to have mosquitos inside the room, i left itching my way out of there. it was hot inside they provide a very small fan, you must sleep with the bed sheets on because you will get attacked by bugs. I would definitely not stay here again, unless i am itching for a good Itch! i would have canceled and got my money money back but it was too late.
Stayed 1 night in May 2021