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Tuluna Tulum Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tuluna Tulum Hotel

Premium Penthouse, 1 Queen Bed with Sofa bed, Private Pool, Garden View | Private pool
Exterior detail
55-inch Smart TV with digital channels, TV, printers
Premium Penthouse, 1 Queen Bed with Sofa bed, Private Pool, Garden View | Private kitchen | Fridge, microwave, coffee/tea maker, toaster
Premium Penthouse, 1 Queen Bed with Sofa bed, Private Pool, Garden View | Premium bedding, down duvets, in-room safe, blackout curtains

Reviews

7.8 out of 10

Good

Popular amenities

  • Spa
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle Balam Dzakab, Tulum, QROO, 77760
  • Tulum National Park
    17 min walk
  • Dos Aguas Park
    20 min walk
  • Hospital de Tulum
    4 min drive
  • Tulum, Quintana Roo (TUY)
    10 min drive

Room options

View all photos for Basic Room, 1 Queen Bed

Premium bedding, down duvets, in-room safe, blackout curtains

Basic Room, 1 Queen Bed

  • 30 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Apartment, 1 Queen Bed with Sofa bed, Private Pool, Garden View

Private pool

Premier Apartment, 1 Queen Bed with Sofa bed, Private Pool, Garden View

  • 70 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Apartment

55-inch Smart TV with digital channels, TV, printers

Family Apartment

  • 100 sq m
  • Sleeps 10
  • 2 Single Beds, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed, Terrace

55-inch Smart TV with digital channels, TV, printers

Premium Room, 1 Queen Bed with Sofa bed, Terrace

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Penthouse, 1 Queen Bed with Sofa bed, Private Pool, Garden View

Premium Penthouse, 1 Queen Bed with Sofa bed, Private Pool, Garden View | Private pool

Premium Penthouse, 1 Queen Bed with Sofa bed, Private Pool, Garden View

  • 80 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room

Premium bedding, down duvets, in-room safe, blackout curtains

Premium Room

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Apartment

Premium bedding, down duvets, in-room safe, blackout curtains

Deluxe Apartment

  • 50 sq m
  • Sleeps 2
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Tuluna Tulum Hotel

Luxury Tulum lodge in Zama with a full-service spa
This smoke-free lodge features a full-service spa, a 24-hour front desk and free self parking. WiFi in public areas is free. Change of towels is available on request
Tuluna Tulum Hotel offers 21 air-conditioned accommodations with a safe and complimentary bottles of water. This accommodation offers separate dining areas and includes dining tables. Beds feature down duvets and premium bedding. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Tulum lodge provides complimentary wireless Internet access, with a speed of 25+ Mbps. 55-inch Smart televisions come with digital channels. Additionally, rooms include a ceiling fan and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the lodge's full-service spa. Services include massages. The spa is open daily.
During your stay at Tuluna Tulum Hotel, you'll be within walking distance of Tulum National Park. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Treat yourself to massages at the spa
  • Just a 3-minute drive from Tulum National Park and 10 minutes from Tulum Mayan Ruins
Tuluna Tulum Hotel offers its guests a full-service spa. WiFi is free in public spaces. Self parking is free.

This 4.5-star Tulum lodge is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • Dining table
  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Freezer
  • Microwave
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Printer
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Tuluna Tulum Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the lodge before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Tuluna Tulum Hotel Lodge
Tuluna Tulum Hotel Tulum
Tuluna Tulum Hotel Lodge Tulum

Tuluna Tulum Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 22 reviews" "
Rating 8 - Good. 3 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 3 out of 22 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely enjoyed our stay here. It is located in an area that is just starting to expand so it's kind of lonely out there but staff and the place itself was amazing

8/10 Good

Alexandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it because it had spacious living area and it included kitchenware in the kitchen. parking space is somewhat limited and wished the had access to the wifi in the rooftop area

6/10 Okay

Fushawnda

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities

2/10 Terrible

JIN

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Nos hicieron esperar 40 minutos para check in diciendo que no tiene información de mi reservación.
Stayed 2 nights in Oct 2022

2/10 Terrible

Wanxia

Travelled with family and small children
Disliked: Staff & service
Try not to stay at this hotel. There are a lot more other better options in the area.
Stayed 6 nights in Aug 2022

8/10 Good

Lizeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!!!
Stayed 7 nights in Aug 2022

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big, beautiful rooms. Very comfortable beds, showers, linens. Loved the private pool.
Stayed 3 nights in Aug 2022

10/10 Excellent

Huda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was absolutely amazing. We reserved a residence with a plunge pool and had a great time. The room service was very fast (about 15 minutes) and we were very satisfied with the two pizzas we ordered. The only thing this place is missing is a gym for those looking to exercise. It is a little far from most restaurants and attractions so I would definitely recommend renting a car. Do not rely too much on Apple Maps because it will try to take you through roads that are still dirt with lots of bumps that can ruin your rental car. I would rather stay here than stay on the beach which is 3x more expensive for water you can’t even get into because of all the seaweed. We’ll definitely be coming back here if we visit Tulum again.
Stayed 3 nights in Jul 2022

6/10 Okay

Edgar A

Stayed 5 nights in Mar 2022

2/10 Terrible

Mirelis

Travelled with family
Disliked: Cleanliness, staff & service
The worst place to stay in Aldea Zama tulum , I pay for a room , they re have my recervacion even was already pay , the next day the light at the kitchen started licking, was very scared, the only thing they tell me was is I want free breakfast really , please don’t book here terrible service, don’t get fool by pictures, they also own other properties be careful, Rumba hospitality, you guys see don’t book 👀
Stayed 2 nights in Mar 2022

4/10 Poor

Carter

Disliked: Staff & service, property conditions & facilities, room comfort
Find another hotel
Was arrived a little before check in and had to wait - understandable. The room was tiny, the giant mirror was lust leaning against the wall. The safe in the room did not work. The door separating us from the other room was very thin and we could hear every sound from the other room. Setting up the wifi took 4 trips back to the front desk. It was not close to the beach, ruins, or the town.
Stayed 1 night in Feb 2022

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
In general very good, a really Nice place with friendly staff. The two last days, the cleaning team did not lock the door, so very unpleasant to find the door open and wide-open when coming home! The location was a little bit off, but no problems to walk during daylight and grab a taxi during night. Otherwise a very Nice place!
Stayed 5 nights in Mar 2023

8/10 Good

Jakob

Liked: Cleanliness, property conditions & facilities, room comfort
Boendet låg på andra sidan gatan om ett område som inte kändes tryggt på kvällen. Då vi hyrde cyklar, fick vi ta en längre väg hem från centrum för att cykelturen skulle kännas trygg. Hotellet ligger i ett område som är under utveckling och mycket kändes inte klart i området. Vi lämnade med en förvirrad känsla. Efter lite problem med incheckning fick vi en uppgradering som var väldigt trevligt. Vi uppskattade att få ett större rum, däremot gick poolen inte att använda då den inte var rengjord. Rummet var fräscht och fint möblerat, trivsamt. Sparsamt med utrustning i kök, fanns bland annat bara ett vinglas. Personalen var hjälpsam och gav bra rekommendationer, och hanterade frågor och problem vi hade.
Stayed 3 nights in Feb 2023

10/10 Excellent

Felix

Stayed 3 nights in Jan 2023

4/10 Poor

Melissa

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal.
Stayed 2 nights in Jun 2022

10/10 Excellent

Santino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una muy buena experiencia, todo fue super bien. Supero mis expectativas en lo absoluto.
Stayed 1 night in Nov 2021

10/10 Excellent

Marycruz Azeret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, todos fueron muy amables y nos hicieron sentir como en casa. Me encantó la vibra del lugar, lo que esperaba y más de un hotel de lujo. Las instalaciones están como nuevas, todo muy limpio y muy bonito.
Stayed 1 night in Oct 2021

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, todos los servicios que se mencionaban estaban disponibles, el personal muy atento y la habitación muy bien ambientada a la zona.
Stayed 1 night in Oct 2021

10/10 Excellent

Santiago de Jesus Hu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo de primera calidad y sobre todo el confort de la habitación. Muy recomendado
Stayed 1 night in Oct 2021

10/10 Excellent

Jaime Alejandro Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es completamente lo que me imaginaba al pensar en Tulum, todo con un ambiente muy natural y relajado, pero lujoso al mismo tiempo. Una excelente opción para una escapada de fin de semana y super accesible
Stayed 1 night in Oct 2021

10/10 Excellent

Rubi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfruté mucho de mi estancia, es un lugar muy bonito y cómodo. Los espacios son adecuados y tiene buenas vistas al panorama natural, las comodidades que ofrece son de primera calidad, en verdad lo recomiendo.
Stayed 1 night in Oct 2021