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Una Vida

4.5 star property
VIP Access

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Photo gallery for Una Vida

Outdoor pool, pool umbrellas, pool loungers
Luxury Quadruple Room | Living area
Luxury House | View from room
Luxury House | Premium bedding, down duvets, pillow-top beds, in-room safe
Luxury House | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast available

Explore the area

Map
Av. La Selva entre Kohunlich y Xcaret, Tulum, QROO, 77780
  • Gran Cenote
    ‪6 min drive‬
  • Tulum Mayan Ruins
    ‪9 min drive‬
  • Playa Paraiso
    ‪19 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Jungle Studio

Jungle Studio | Premium bedding, down duvets, pillow-top beds, in-room safe

Jungle Studio

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury House

Luxury House | Premium bedding, down duvets, pillow-top beds, in-room safe

Luxury House

  • 300 sq m
  • Sleeps 7
  • 2 King Beds, 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Premier Room

Premier Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Premier Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical Room - Terrace

Tropical Room - Terrace | Premium bedding, down duvets, pillow-top beds, in-room safe

Tropical Room - Terrace

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Quadruple Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Luxury Quadruple Room

  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Una Vida

Suburban hotel with full-service spa and coffee shop/cafe
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Una Vida offers 17 accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Pillowtop beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Una Vida. During your stay, you're just a quick walk from Hospital de Tulum. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine and garden views while dining at Ananda
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Just a 5-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins
  • Airport, beach and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Una Vida offers its guests a full-service spa and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Una Vida. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to noon.
Ananda – Overlooking the garden, this restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: USD 50 for adults and USD 50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Ananda

Things to do

  • 24-hour pool access
  • Full-service spa
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 50 for adults and from USD 50 for children
  • Airport shuttle fee: USD 130 per vehicle (one-way, maximum occupancy 5)
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Una Vida offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24 hours a day.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Una Vida Villa Tulum
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Hotel
Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum

Una Vida Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 175 out of 237 reviews
Rating 8 - Good. 44 out of 237 reviews
Rating 6 - Okay. 10 out of 237 reviews
Rating 4 - Poor. 1 out of 237 reviews
Rating 2 - Terrible. 7 out of 237 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

6/10 Okay

Jashona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I think the property was beautiful, although when we showed up the first thing I noticed was the flower decor around the pool was dead and dead leaves in the foliage gardens- they just had a hurricane and storms so that’s totally fine. The next day there was a florist there changing out the flowers. The road leading up to the hotel is riddle with HUGE pot holes, that sucks. It’s just not nice idk, and we rented a car so we had to be super careful. The room was really cold and nice but the bathroom was essentially outdoors, it wasn’t enclosed so it was super humid and you had the keep the bathroom door closed to keep the humidity out and cold air in the room. The wifi kept constantly dropping out, it’s kind of a big deal because there wasn’t a tv so at night we were streaming movies and at a point just had to go to bed and turn it off. The worst part about the hotel is DIRECTLY next to a construction site. 3 of the 4 days of our stay we were woken up but insane banging from the construction, it was non stop. We just had to hurry and leave for the day in the mornings because I could not take it. And with that, there’s no enjoying the property amenities because of the noise. They provided us with ear plugs… I get it’s beyond their control but had we known I would never have booked Una Vida. I have no clue when the construction will be done but if you’re thinking about it I would not book this hotel anytime soon.
Stayed 4 nights in Oct 2024

10/10 Excellent

Katrina

Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
It was an amazing and relaxing at stay for a week! The cleanliness of the hotel was amazing, and they are always out making pathways and pools clear of leaves. The hotel has a private jungle feeling! We stayed in the room that had its own private pool- the only thing missing was a fridge within the room, as we didn’t want to buy some drinks and have them warm. The trees made it feel so private but it was never being in the sun and it remained quite cold! The staff were so so friendly and always so helpful. The drinks and food were AMAZING at the hotel (a little on the expensive side, which made us not really drink much about the pool). There is a sister hotel which you can walk to and also use the pool there! Hotels.com site said that our booking had breakfast which is didn’t… I had to spend 1.5hrs to try and get some money back. So be wary of this.
Stayed 7 nights in Oct 2024

10/10 Excellent

victor hugo

Liked: Cleanliness
Stayed 6 nights in Jul 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the jungle view! The room is surprisingly clean. The huge floor to ceiling window is amazing!
Stayed 1 night in Aug 2024

8/10 Good

Britney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and serene. Direct contrast to the hotel zone of Tulúm. However if you want to visit the beach area for the restaurants and night life, taxis are $40 USD one way so know that in advance. Most of our money was spent on taxis traveling back and forth. However if you plan to travel off the resort minimally this location is perfect. The staff was friendly and accommodating. Our bed was extremely hard the first night. We reported it to the concierge and the next day they added a pillow top quilt which greatly improved the comfort. My one negative about the resort was they charged me for a towel secondary to a minor blood stain which I thought was unreasonable. After voicing my concern they charged me $10 instead of $20 which I was annoyed by. Nonetheless beautiful property that I would return to for a serene getaway.
Stayed 5 nights in Jul 2024

10/10 Excellent

Daniyel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay wished I could stay there longer, will definitely be back highly recommend this place, can’t go wrong for the price. Among staff wished I remembered all the names one name that stood out Nico, gave an amazing tour of the property, very nice and private 5 Stars
Stayed 1 night in Jul 2024

8/10 Good

trakesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: The staff was absolutely amazing, kind and attentative. I loved that we were able to reach out to them through whatsapp for all of our needs including removing a baby lizard from my room! :0) CONS: 1. We stayed in the 3 bedroom luxury house. While beautiful, the living and dining room furniture were not comfortable to sit on. The chairs in the living room were difficult to get in and out of and the dining room stools were low to the ground and very small. 2. The pictures do not make it clear that the downstairs bathroom inside of the bedroom is COMPLETELY OPEN to the outdoors. Because of this we could not use it and kept towels stuffed under the door to block any insects from getting in. It would be nice to either enclose the outer wall in glass or at least offer a net covering.
Stayed 5 nights in Jun 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice stay
Checkin took way too long. The room was really nice. There were ants the whole time on the counter where the safe is located. The mosquitoes will eat you alive so bring bug spray. The safe is extremely helpful and nice. The food is really good BUT very expensive. The bed has no box spring so the bed gets painful the longer the stay.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Una Vida for 8 days and loved everything about this place and had an amazing experience. Was a little nervous to take our 9 year old here but surprisingly he really enjoyed it as well!
Stayed 7 nights in May 2024

10/10 Excellent

Nohely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in May 2024

8/10 Good

Michael

Stayed 1 night in May 2024

8/10 Good

David Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hold on your credit card when you check in stays pending forever!! Been well over a week and it hasn’t released and no one from the hotel will even say anything now?
Stayed 2 nights in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ron, Chilham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property which is slightly let down by its location on the edge of Tulum. There is very little in the way of amenities near to the hotel. However, if you accept that this means you will use the hotel’s restaurant/dining, it is extremely expensive - on a par with London prices. No Expedia VIP incentives were offered.
Stayed 4 nights in Feb 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una Vida is a first class hotel with beautifully amenities.
Stayed 4 nights in Dec 2023

10/10 Excellent

Xiaoxi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Aaranza! She is very sweet and considerable. I feel so comfortable to tell her my needs and I know she can take care of me. I trust her! Thank you! I wish you a best new year! Hopefully I will see you in 2024 summer:)
Stayed 3 nights in Dec 2023

10/10 Excellent

Yevheniya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel ! Staff who works there really do care especially the girl from Argentina on the reception Just book it you won’t regret it
Stayed 3 nights in Dec 2023

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at Una Vida. What a wonderful hotel to stay in the town of Tulum. Not far from a lot in town. Free rental bikes. Access to the neighbor hotel and their facilities. Free yoga. Restaurant was great. Beautiful pool and decor. Very helpful staff. Can’t say enough!
Stayed 4 nights in Nov 2023

10/10 Excellent

POURYA, Newmarket

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Andre, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ambiance and pools/ decor - the ability to use shared amenities with hotel bardo is a plus as well. The breakfast is always amazing, I have been to una vida a few times and will be back.
Stayed 1 night in Nov 2023