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Hotel Puerta del Sur

3.5 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Puerta del Sur

Garden
Seasonal outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas
Garden
View from room
Lobby sitting area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Gym
  • Breakfast included
  • Housekeeping

Explore the area

Map
Los Lingues 950 Isla Teja, Valdivia, Los Lagos, 5090000
  • Rio Cruces Bridge
    2 min walk
  • La Bota Cervecera Brew Restaurant
    8 min walk
  • Terminal Valdivia
    4 min drive
  • Valdivia (ZAL-Pichoy)
    3 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin with Terrace

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin with Terrace

  • River view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Twin

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin

  • 30 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King con Terraza

View from room

Superior King con Terraza

  • 30 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King

In-room safe, desk, laptop workspace, blackout curtains

Superior King

  • 30 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

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Exterior

Hotel Melillanca

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Parking included
Free WiFi
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4.2 out of 5, Very good, (36)
The price is €86
for 1 night
2 Jan - 3 Jan
Hotel Melillanca

About this property

Hotel Puerta del Sur

Riverside Valdivia hotel connected to the convention centre, steps from Rio Cruces Bridge
This smoke-free hotel features a marina, a restaurant and a fitness centre. Free cooked-to-order breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site.
Hotel Puerta del Sur offers 40 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

3 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a sauna, a fitness centre and a children's pool.
With your stay at Hotel Puerta del Sur, you're connected to the convention centre and just a quick walk from Rio Cruces Bridge. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the seasonal outdoor pool or soak in the 3 hot tubs
  • Services include tour or ticket assistance, a porter and luggage storage
  • On-site recreation includes a gym and a sauna
  • Steps from Rio Cruces Bridge and 11 minutes on foot from Parque Saval
  • Local-area shuttle service available for a fee
Hotel Puerta del Sur offers its guests a marina, 3 hot tubs, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. A children's pool, a seasonal outdoor pool, and a terrace are also featured at the business-friendly Hotel Puerta del Sur. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Valdivia hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:30 AM to 10:30 AM.
Hotel Puerta del Sur has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 3 spa tubs
  • Children's pool
  • Gym
  • Paddleboard
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Dock
  • Garden
  • In a nature reserve
  • Marina
  • On a river
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Puerta del Sur

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 45.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CLP 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in December and close in March.
  • Pool access available from 10:00 AM to 9:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Puerta del Sur
Hotel Puerta del Sur Valdivia
Puerta del Sur
Puerta del Sur Valdivia
Hotel Puerta Sur Valdivia
Hotel Puerta Sur
Puerta Sur Valdivia
Hotel Puerta del Sur Hotel
Hotel Puerta del Sur Valdivia
Hotel Puerta del Sur Hotel Valdivia

Hotel Puerta del Sur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 77 reviews" "
Rating 8 - Good. 32 out of 77 reviews" "
Rating 6 - Okay. 6 out of 77 reviews" "
Rating 4 - Poor. 1 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

todd

Business traveller
Not bad, but not great.
I was disappointed with this hotel. The breakfast was a bare minimum, hardly a buffet. I dined in the restaurant Botanico for dinner and i found it expensive and not that good. The hotel is also a bit hidden from the center of town. In their defense, it appears the hotel is not finished. The elevator wasn’t working and there was plenty of construction going on. I am not usually a complainer, but I won’t stay here on my next trip to Valdivia.
Stayed 1 night in Aug 2024

8/10 Good

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia lies again! This is a nice clean property with nice sized rooms, wide hallways and wooded area surrounding property and plenty of free parking. No business center, bellman,or concierge. This is a solid 3 star hotel and it is fine. Why Expedia overrates this hotel is very misleading. Nicest part is the checkin desk has young university staff attending hotel mgmt school and actual try to help guests. Very refreshing!
Stayed 2 nights in Aug 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and view. Staff was so helpful and front staff even helped me print something I needed. There was a broken light in our room that they tried to fix but couldn’t. Staff was very prompt and explained they would fix it the next day after trying for about 20 minutes. Our adult kids loved the outdoor hot tub.
Stayed 1 night in Jun 2024

10/10 Excellent

Yenny A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel within the city but around nature. The “tinajas” hot tub experience was very smooth and peaceful. Great to travel with little kids
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and the view from our room of the river was great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Eduardo Suarez

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the change in administration I love this hotel Puerta del Sur. Friendly and respectful staff, good amenities, amazing views of the river and Cau-cau bridge. Good breakfast. No spiders and mosquitoes as it was in the past. I fully recommend this one special when you book thru Expedia, much cheaper than by the front desk.
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Claudio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good!
Stayed 1 night in Mar 2024

10/10 Excellent

letizia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Enrique

Travelled with partner
Liked: Cleanliness, staff & service
Clean hotel and well located But during our stay, an electricity shutfown occurs from 20:00 hrs until 12:00 am next day. So I expected some courtesy from the hotel (discount or bonus for the next stay),but nothing of that happens.
Stayed 1 night in Nov 2023

8/10 Good

Eduardo S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It's a nice hotel, well located, very quiet and beautiful view of the river.
Stayed 1 night in Oct 2023

10/10 Excellent

ingrid, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up a little early and the clerk had already our room available for us. Very clean and quiet, I really love this place, the view is spectacular. Best breakfast ever with fresh bread, and pastries. Staff very friendly. Definitely I'll come back.
Stayed 1 night in Sep 2023

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with river view
Nice hotel with river view. They control the temperature of the room and mattress is just standard. You depend on other visitors behave since the acoustic isolation is not great but there's no street noise. The restaurant was not open but there are good options around 10 minutes walking. Overall, I would recommend it.
Stayed 1 night in Sep 2023

8/10 Good

teresa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Pat, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We enjoyed our stay at the hotel although we must have visited in the off season because there weren't many guests. The hotel staff was extremely friendly and helpful although we experienced a language barrier so did not find out everything we could have if we spoke Spanish. The grounds are excellent with beautiful plants, a pool/spa and bar and a launch on the river. We thought the beds comfortable and bathroom spacious. We were disappointed that the cable was limiting to non-Spanish speakers.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel in beautiful grounds.
Great place for relaxation, peace and quiet. Unfortunately we were unable to make use of the facilities as we were only passing through on an overnight stay. Would thoroughly recommend this as one of the better hotels we stayed in.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dan, Honolulu, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for the price
Older luxury hotel with determined staff made for a pleasant stay. Staff was very friendly, though language was a bit challenging. The grounds and ambience were pretty amazing. Our room was very large and clean. The plumbing needs some work with sputtering water at times. All in all I would definitely reccomend.

10/10 Excellent

Gustavo, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at a good price.
I have no complaints. It's a bit far from main town, but it's worth the walk.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Valdivia
The location was perhaps the best of hotels we saw while walking all over Valdivia. It is on Isla Teja, and extremely enjoyable university district. We walked comfortably all over the Isla and it was great. restaraunts in walking distance (several kilometers) were outstanding. The main fish marketplace is about a 10-15 min. walk. Very easy, although the weather was spectacular when we were there in early November.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and park ext to the river
Nice and confortable. Well trained and friendly personnel, an excelent bar, easy access and car parking. Near the center of Valdivia and the riverside drive. A fine combination of Nature and confort

6/10 Okay

Gudrun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, but attempt to overcharge at check-out
I initially really liked the hotel - beautiful setting, very quiet, very comfortable beds, good breakfast buffet, large pool. However, for me, that was overshadowed by my check-out experience. First, the girl at the reception tried to charge me DOUBLE my confirmed Expedia rate. After discussion, she went down twice with the amount, but still tried to charge me USD 50 over what was agreed. Even when she finally gave in and "allowed" me to pay the confirmed amount, she still tried to hide the overcharge in the Dollar / Peso conversion. I don't know if it was simple incompetence or a willful attempt to overcharge, but I don't really care. Through it all, she made me feel that it was all my fault. Very frustrating, and three days of relaxation were for nothing. Wouldn't go there again, Valdivia has other nice hotels.

4/10 Poor

Christian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Necesitan Renovarse
Asensor malo, infrastructra bastante deteriorada, servicio basico tirando para malo
Stayed 1 night in Aug 2024