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4.3 out of 5

"The hotel is an a fantastic location on the beach. Rooms and public areas are vey well appointed. The staff were excellent " More

By a verified traveller on Tue 25 Jun 2019

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Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Suite, 1 Queen Bed with Sofa bed, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite, 1 Queen Bed with Sofa bed, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Double Room, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Neptuno Playa & Spa. During your stay, you'll be connected to the convention centre and just a quick walk from Malvarrosa Beach. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant.

  • Free WiFi
  • Enjoy a beachfront location while dining at Restaurante Tridente
  • Buffet breakfast served daily for a fee
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Malvarrosa Beach and a 3-minute drive from Port of Valencia

Hotel Neptuno Playa & Spa ratings based on 38 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Neptuno Playa & Spa

Everyone (13) Couples (12) Family (6) Other (1) Friends (2)
5 out of 5

Posted by on 5 Sep 2022

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5 out of 5
The hotel is an a fantastic location on the beach. Rooms and public areas are vey well appointed. The staff were excellent

Posted by on 25 Jun 2019

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5 out of 5
There are relatively few rooms in this hotel. Ours was on the small side but perfectly functional and pleasant The beach is right outside the hotel restaurant and it's fabulous - its about 3km long! Rooftop terrace with jacuzzi is intimate but a great sun trap. The hotel is a one end of the beach, there's a taxi rank outside of it, loads of restaurants around it, bike hire and water sport s stuff within 5 minutes. Food in hotel is good. Breakfasts are simple and self service or prepped by the chef. Lunch and evening meals there are fine and on par with all of the restaurants along the beach front. You can walk into the museum, oceanographic centre (well worth a visit) and the art museum in about 40 mins. Old Valencia is around an hour and 20 minutes leisurely walk through a long and winding park (or you can bike it). All in a good price for a 4 star hotel - we would go back

Posted by on 24 May 2019

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5 out of 5

highly recommended

Friendly staff, cosy yet luxurious environment, very comfortable. Could not be located any better. Excellent overall.

Posted by on 14 Jun 2014

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4 out of 5
Eine gute Unterkunft. Sehr nahe beim Strand und bei einigen Restaurants. Sehr sauber und nettes Personal. Für in die Altstadt hat man mit den Auto ca. 20 Minuten. Ein Beachclub ist in der Nähe, bei dem man einbisschen die Musik und das Feuerwerk am Wochenende (Fr &Sa) hört.

Posted by on 21 Jul 2024

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Comment from Hotel Management

23 Jul 2024 by Hotel Neptuno Team

Dear Svenja,Thank you for your kind review. We are pleased to hear that you enjoyed your stay with us. We appreciate your positive comments about our location near the beach and restaurants, the cleanliness of our facilities, and our friendly staff. As you mentioned, the old town is about a 20-minute drive away. We hope the nearby beach club and its weekend music and fireworks did not disturb your stay too much. We look forward to welcoming you back in the future.Best regards,

4 out of 5
Ok

Posted by on 20 Oct 2023

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Comment from Hotel Management

20 Oct 2023 by Hotel Neptuno Team

Dear Ernst. Thank you for your valuable feedback. We appreciate your kind words and hope to welcome you back soon.

5 out of 5
Very nice hotel. friendly staff, great location, at the beach and the promenade.

Posted by , from Kölliken on 17 Apr 2023

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Comment from Hotel Management

20 Apr 2023 by Hotel Neptuno Team

Dear guest, Thank you very much for your comments regarding your recent stay with us, which I will share with my team. I appreciate very much your time in sharing your comments and I look forward to welcoming you back soon. Sincerely.

4 out of 5

Posted by on 14 Nov 2022

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4 out of 5

Posted by on 21 Apr 2022

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3 out of 5
restaurant stillos und dem interior des hotels nicht entsprechend. frühstück könnte besser sein

Posted by on 16 Nov 2021

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Comment from Hotel Management

10 Jan 2022 by Marina Corbacho (Assistant Manager)

Lieber Kunde, Vilen dank, dass Sie sich für einen Aufenhatt entschieden haben. Unser Restaurant Tridente wurde spiziell von einem renomierten Valencianischem Designer gestallet, der traditionelle Valencianische details miteinbezogen hat. Die Hotelräume wurde vom selben Designer gestallet. Wir hoffen Ihnen hate der Aufenhatt bei uns gefallen.

Property Features

Hotel Neptuno Playa & Spa offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 603 square feet (56 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Neptuno Playa & Spa. This 4-star Valencia hotel is smoke free.

  • 48 guestrooms or units
  • 4 levels
  • Conference rooms
  • 603 sq ft of conference space
  • 56 sq. m of conference space
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Valencia Cabanyal Station (2 km / 1.2 mi)

Room Amenities

Hotel Neptuno Playa & Spa offers 48 air-conditioned accommodations with minibars and a safe. Plasma televisions come with cable channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. This Valencia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Restaurante Tridente – This beachfront restaurant serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the fitness facility or hot tub without adult supervision. Guests aged under 12 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkelling nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Thai massages and massages. The spa is equipped with a sauna and a steam room. The spa is open daily. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Thai massage
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public bathroom
  • Wheelchairs available on site
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Spa fee: EUR 15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Neptuno
  • Hotel Neptuno Valencia
  • Neptuno Hotel Valencia
  • Neptuno Hotel
  • Neptuno Valencia
  • Hotel Neptuno
  • Hotel Neptuno Playa Spa
  • Neptuno Playa & Spa Valencia
  • Hotel Neptuno Playa & Spa Hotel
  • Hotel Neptuno Playa & Spa Valencia
  • Hotel Neptuno Playa & Spa Hotel Valencia

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.