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Palacio Santa Clara, Autograph Collection

4.0 star property

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Street view
Exterior
Front of property
Deluxe Room, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, individually furnished, desk
Property amenity

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
Calle Pascual y Genis 22, Valencia, 46002
  • Plaza del Ayuntamiento
    ‪5 min walk‬
  • Estación del Norte
    ‪6 min walk‬
  • Valencia Cathedral
    ‪12 min walk‬
  • Valencia (VLC)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View

Deluxe Room, 1 Queen Bed, Non Smoking, City View | Minibar, in-room safe, individually furnished, desk

Deluxe Room, 1 Queen Bed, Non Smoking, City View

  • City view
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

Deluxe Room, 1 King Bed, Non Smoking, Courtyard View | Minibar, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Courtyard View

Deluxe Room, 2 Single Beds, Non Smoking, Courtyard View | Minibar, in-room safe, individually furnished, desk

Deluxe Room, 2 Single Beds, Non Smoking, Courtyard View

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

Premium Room, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, individually furnished, desk

Premium Room, 1 King Bed, Non Smoking, City View

  • City view
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Palacio Santa Clara, Autograph Collection

Art Deco hotel with bars/lounges and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. WiFi in public areas is free. Other amenities include a poolside bar, a coffee shop/cafe and 24-hour room service.
Palacio Santa Clara, Autograph Collection offers 60 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include baths or showers with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 14 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Palacio Santa Clara, Autograph Collection. During your stay, you're just a quick walk from Plaza del Ayuntamiento. Features include free WiFi in public areas, plus 2 bars and an outdoor pool.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 5-minute walk from Plaza del Ayuntamiento and 6 minutes on foot from Estación del Norte
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at Palacio Santa Clara, Autograph Collection. A complete renovation of Palacio Santa Clara, Autograph Collection was completed in January 2020.

This 4-star Valencia hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 8:00 AM to 10:30 AM and at the weekend from 8:00 AM to 11:00 AM.
El Modernista – On-site restaurant. Guests can enjoy drinks at the bar.
El Torreón Rooftop Bar – This cocktail bar is located by the pool. Guests can enjoy al fresco dining (weather permitting). Open selected days.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 19 per day); discounts available
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 8:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 30.80 for adults and EUR 30.80 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • El Modernista
  • El Torreón Rooftop Bar

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 27.50 per accommodation, per night
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 30.80 for adults and from EUR 30.80 for children
  • Nearby parking fee: EUR 19 per day (984 ft away)
  • Pet fee: EUR 27.50 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Palacio Santa Clara, Autograph Collection Hotel
Palacio Santa Clara, Autograph Collection Valencia
Palacio Santa Clara, Autograph Collection Hotel Valencia

Palacio Santa Clara, Autograph Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 115 out of 140 reviews
Rating 8 - Good. 20 out of 140 reviews
Rating 6 - Okay. 3 out of 140 reviews
Rating 4 - Poor. 2 out of 140 reviews
Rating 2 - Terrible. 0 out of 140 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gloriously different! Every minute detail had been thought of - the decor, the tea mugs, the magnifying mirrors - I could go on...! The rooms are a little small, but the location is slap bang in the middle of the action. The staff were also wonderful - thankyou Jorge for excellent restaurant recommendations :-)
Stayed 2 nights in Jul 2024

10/10 Excellent

odette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Nicholas

Stayed 3 nights in Jul 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very lovely hotel and staff. We were able to get an early check in and since our ferry out was so late, they accommodated for a late check out as well. Great location in Valencia, very walkable to many sites, bars, and restaurants.
Stayed 1 night in Jun 2024

10/10 Excellent

Michelle Keily, Rendham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. So helpful and kind. Hotel was spotless, breakfast delicious, perfect location and quiet at night. Can not recommend highly enough. We were truely sad to leave!
Stayed 6 nights in Jun 2024

10/10 Excellent

Anne Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very warm and helpful customer service staff. Thoroughly enjoyed our stay!
Stayed 5 nights in Jun 2024

10/10 Excellent

Darwin, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, on the side of old town. Staff were so friendly and gave us great recommendations to eat. Definitely stay here again if we come to Valencia.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sari

Liked: Cleanliness
fantastic location and incredible staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Tamara, Delray Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been to Valencia many times, this was the best hotel by far. Giulio at front desk is the best.
Stayed 6 nights in Feb 2024

10/10 Excellent

Oya, Lansing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has surpassed our expectations by all means. Beautifully restored historic building with wonderful details. Our room was so comfortable, clean, and nicey decorated. It is a terrific neighborhood, very central on a quiet street. There are various cafes and restaurants in the surrounding area. The hotel staff was excellent too. Given the quality of hotel and its surrounding, it felt like a bargain! Highly recommended.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estadía fue realmente encantadora, desde nuestra llegada se nos trató muy cálidamente. Debemos halagar también cada detalle que tuvo el staff para con nosotros. Nos sentíamos muy consentidos por parte de ustedes, cuidan y están al tanto de la comodidad y elegancia. Muchas gracias!

10/10 Excellent

Gillian

Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Susane

Stayed 3 nights in Dec 2023

10/10 Excellent

thomas

Stayed 1 night in Oct 2023

10/10 Excellent

John Michael Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in a great location with excellent staff. Highly recommended
Stayed 3 nights in Nov 2023

10/10 Excellent

Evangelos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. Room was clean, stuff was very helpful. Location is on a commercial road - but near the historical center and not noisy at all

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel, and great location

The hotel is in an excellent location for exploring Valencia. The hotel itself is beautifully decorated and the rooms are very comfortable. The hotel staff are very friendly and try to be as helpful as possible. I would thoroughly recommend a stay here if you are visiting Valencia.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Andrea, Lorton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Marriott hotel and the first one we stayed in during our Spain visit. This was an expensive hotel but we still had to pay for everything - using the bikes, breakfast (which was just ok and expensive), water in the room (if you ran out of the small ones they gave you). Compared to the other properties we stayed at all of these things were free. I would probably not stay in a Marriott again in Europe if I have different options. Also we got a bottle of cava in all of the other hotels we booked through Expedia (even though we didn’t drink it) except for this hotel. The bedding was the best at this hotel. Also the room was loud. We were in a room under the rooftop terrace and we could hear furniture being moved around at all times of the day. We requested and paid more for a city view room and there was no city view in any of the rooms. The first room offered was on the first floor and faced out to the trash can s and bus lanes. So we ended up with an interior facing room which was quiet and much better. The room was nice. Overall a very average experience and not comparable to the other Spainish hotels we stayed in. Marriott needs to look at their competition!
Stayed 3 nights in Sep 2023

10/10 Excellent

Rose

Travelled with group
Liked: Amenities
We loved staying here. Beautiful hotel with a nice little roof terrace with a pool. The staff were so lovely and helpful too helping with bike rental and restaurant recommendations. Really well located within walking distance to all the main sightseeing points in the historic centre and near to the metro line too to getting to and from the airport. Highly recommend this lovely hotel.
Stayed 3 nights in Sep 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th – 7th August 2023 I am going to put down random thoughts / comments as they spring up: - refreshing ice-cold water served upon arrival, and that was really a great 1st impression when it was 35C on the afternoon we arrived - Friendly smiling male staff immediately stepped out to greet when we alighted the taxi ( flat rate Euro30 ) - We were in Room 409, rather smallish yet pleasant, quiet, clean and fresh-smelling - A cosy boutique hotel with a small restaurant and a bar on the G/F before reaching the lifts - Shower not at all powerful but good that shower cubicle was not leaking; drainage smooth but the metal plate is situated right in the middle of the cubicle floor so always stepping on it and the feeling is not hygienic enough - Shampoo body wash conditioner in commercial bottles secured on the wall - Jacuzzi in the tub; tub has ½ glass shield and with rain shower head - Rain shower normal handheld shower in shower cubicle too - Phone ( call #9 to front desk ) not working so we had to physically go down whenever we wanted to speak with the staff - TV in room not working. Informed front desk on day 2 and then we were told the hotel was undergoing system upgrade, a thing nobody had alerted us when we checked in. As a result, we had complimentary breakfast as compensation the next day. Breakfast was typical of what is usually served in hotels , with eggs made to order
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, aesthetic and wonderful staff

From check in to check out our stay here was marvellous. The room decor is chic and considered, comfortable and stylish and the lobby is the same. Room a little smaller than ideal but has everything you need and plenty of natural light, cleaned to a high standard each day and top marks on the products/ eco friendly toiletries. The staff were fantastic and the food and drink was good. If you’re looking to sunbathe it’s annoying that they only have four loungers and the pool is small but does the job. There was a huge number of Americans taking ‘masters of the universe’ style business calls on the rooftop throughout our stay, as if that was an acceptable thing to do, but the Agua di Valencia’s are a great aid in tuning those out.
Stayed 5 nights in Sep 2023

10/10 Excellent

Gerard, Chevy Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fanrastic location to explore the old town of Valencia, very friendly and helpful staff. Room a little small for cost but beautifully decorated. Breakfast menu, both content and taste the only disappointing features of an otherwise wonderful two night's stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Joseph, Henderson

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is fabulous! The staff members are friendly, courteous, professional and helpful. The rooms are spacious and beautifully appointed. The location is close to the city center and transportation. Rates 5 stars!
Stayed 4 nights in Aug 2023