There are no elevators in this property, and the stairs are narrow and made of stone. Carrying a suitcase up to the second floor was a challenge, and carrying it down after my stay was a bit dangerous and no one to help. The property does make a point of stating that there is no elevator so i did know what to expect before booking a room. Also, extending my check out time by an hour was denied - i could have parked my luggage at a hotel at the other end of town, which would have meant either taking a taxi or rolling my suitcase up the hill and down several streets, which was not an option for me so i left early for the airport. The self check-in and self check-out system worked effortlessly and was very easy. This makes late night check in a breeze. Love the location - in the center of town without the noise from traffic, cafes or restaurants. The room was comfortable, very clean, soap, shampoo, and body lotion were provided. The en-suite bathroom was also very clean and a good size. Overall a very enjoyable stay.