4/10 Poor
Adam
Travelled with partner
26 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I would have said our stay we average to good, but our car was badly damaged by their parking gate and I was surprised at their staffs lack of response. Be careful if you park in stall #98 because the gate will damage an open car door if your doors are open too far. This is what happened to us and would have completely pulled the door off our car had I not hit the button for the gate to stop it. Now we have a crumpled door that barely closes though.
I told staff about it and her response was “oh my, that’s terrible” and asked for our room number saying she would talk to her manager. I honestly didn’t expect anything from the hotel initially as this seemed like a park at your own risk kind of deal, but after she took my room number and said she would speak with her manager I thought we’d at least Get an apology. Nope, no one followed up with us.
Otherwise the stay was ok. Our room was Sub park for the price. Smaller than I expected and right off the elevator so the hallway traffic was pretty loud. Light bulbs were burnt out in the room when we arrived as well.
The amenities were nice including the hot tub and pool but couldn’t really make up for the rest of our experience.
Adam
Stayed 2 nights in Aug 2024