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The Citadel Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

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Pub
Lobby
Exterior
Super Deluxe Dbl AC Room | In-room safe, desk, iron/ironing board, cots/infant beds
Deluxe Dbl AC Room | In-room safe, desk, iron/ironing board, cots/infant beds

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Parking included
  • 24/7 front desk
  • Free WiFi
  • Housekeeping
  • Air conditioning

Explore the area

Map
Pereira Chambers, Pe-Jose Vaz Road, Beside Vijaya Bank, Vasco da Gama, Goa, 403802
  • Vasco da Gama Port
    7 min walk
  • Baina Beach
    13 min walk
  • Mormugao Port
    4 min drive
  • Goa (GOI-Dabolim)
    18 min drive

Room options

View all photos for Deluxe Dbl AC Room

Deluxe Dbl AC Room | In-room safe, desk, iron/ironing board, cots/infant beds

Deluxe Dbl AC Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Dbl AC Room

Standard Dbl AC Room | In-room safe, desk, iron/ironing board, cots/infant beds

Standard Dbl AC Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Super Deluxe Dbl AC Room

Super Deluxe Dbl AC Room | In-room safe, desk, iron/ironing board, cots/infant beds

Super Deluxe Dbl AC Room

  • Sleeps 2
  • 1 Double Bed

About this property

The Citadel Hotel

Beach hotel with 24-hour front desk and restaurant
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, 24-hour room service and a business centre.
The Citadel Hotel offers 36 air-conditioned accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. LCD televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Vasco da Gama hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at The Citadel Hotel, you're just a quick walk from Vasco da Gama Port. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Vasco da Gama Port and Baina Beach
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

Public spaces have free WiFi. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly The Citadel Hotel. An airport shuttle (available on request) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Vasco da Gama hotel.

The Citadel Hotel has a restaurant serving breakfast, lunch and dinner.
On-site venue No. 2 – pub.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Terrace

Room amenities

Bedroom

  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at noon
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Citadel Hotel Vasco da Gama
Citadel Vasco da Gama
The Citadel Hotel Hotel
The Citadel Hotel Vasco da Gama
The Citadel Hotel Hotel Vasco da Gama

The Citadel Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 2 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 6 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 5 out of 23 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Mark

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, dirty hotel and rude staff
Check-in process slow - took half an hour to get checked in and we were the only customers. Very unfriendly staff, especially on the front desk. Room was dirty with stains on the sheets. The toilet in one of our rooms didn’t flush. The air conditioning unit was so loud that we had to switch it off and it then made a clanking sound as if there was an animal inside it. Hot stuffy room - filthy windows. No towels, soap or tea/coffee (there was a kettle). We asked for bottled water and they arrived with no seal so obviously take straight from the tap so undrinkable. General area like a war zone - half expected Kate Aidie to pop her head up it was so bad.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful. Good and clean. Close to the market and very handy . I really enjoyed my stay over there.
Stayed 1 night in Apr 2019

2/10 Terrible

Dennis, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't let the bedbugs bite!
I will state this again. My room was full of bedbugs. If you can't publish the truth, why are you asking for my review?

2/10 Terrible

Dennis, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs was the final straw!
This is the first hotel I have ever stayed in where the beds were full of bed bugs! Killing them left blood stains all over the sheets. This is after they did not have my Hotels.com reservation...after they found it and put me in the wrong room and had to move me after an hour (paid for AC but room had no AC)...I am not happy. :(

8/10 Good

BABULAL

Liked: Staff & service, property conditions & facilities

10/10 Excellent

SHEKHAR, Surat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
It was a pleasant experience. Cleanliness and richness in behaviour of Hotel staff is what made me love this Hotel. Thanks in.hotels.com for suggesting this master piece.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value for Money Deal in vasco
Stayed for just a night at the end of a business trip. Though I previously read some -ve reviews regarding the service of this hotel, yet luckily I didn't have any such misfortune. But then I usually don't use room service or other additional services. So I'm not in a position to comment on it. WiFi is rather fast for a free connection. Room was very clean and well-attended to. Hard beds might feel tad small and uncomfortable for people with larger physique. Location was both very convenient and inconvenient :-) If you are arriving very late by train or are leaving at odd hours, just a few metres to Vasco station is very convenient. But it is -as Vasco generally is - away from all hotspots of Goa. But necessities and conveniences are all nearby. Particularly recommended for budget-conscious short stay guests. In a generally over-priced Goa, this is a great valie for money deal.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad all around. Not as advertised at all
Bed was infested with bedbugs. No hot water, no cable, noisy, thin mattress, and when I entered the room, no toilet paper, no pillows on the bed, no coffee station. It's supposed to be a deluxe room I am covered in bed bug bites. It was the worst night I spent in a hotel. It's on a noisy street.

8/10 Good

kanwal, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Good for short stay
Location wise is good as is near to the airport and to some good restaurants.

8/10 Good

Jamie, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Property In South Goa
The Recepition Counter is very well managed, Room Service is excellent and Cleaning department is very good.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a pleasant experience
Not a pleasant experience. Please do not order anything from room service or visit their in house restaurant. Food takes an inordinate amount of time to come. We ordered lunch and the waiter kept saying it will take another 25 min until we lost patience at the 45 minute mark. Then we had to shout at the waiter, talk to the manager and literally stand in the kitchen while they prepared our order. In the evening we ordered toast and that took 40 minutes to arrive. Really quite terrible. The rooms while clean have ants. Biscuits placed in a closed container on the table soon filled up with ants. I also saw a small cockroach on the table. I would not stay here again.

6/10 Okay

Karen, Boston

Disliked: Property conditions & facilities
OK economy hotel if you need to be near the airpor
The Citadel is an "OK" Hotel by the standards of lower priced hotels in India. The beds were clean, though hard (as is typical in India) and the room was what I'd call "broom clean". Not awful, just don't look too close. The drains were slow, but there was a working shower (cold water only) which is not a given in Indian hotels. There is a consistently unpleasant odor in the lobby, but the room smelled fine. The hotel restaurant was closed for renovations when we were there, so I can't comment on that.

4/10 Poor

Reno, Reno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
This hotel is one of those places that you want to avoid touching anything. That is, the floors were filthy and hadn't been cleaned in ages. The bathroom was equally disgusting. We tried the shower but it didn't work. Barely a trickle came out of the faucet. There's no wifi available in the hotel, including the lobby. For the price we paid we expected a little more.

6/10 Okay

Deepak, HYDERABAD

Liked: Cleanliness
Disliked: Property conditions & facilities
Good Hotel But Disappointing Room Service
Every thing was Quite Good but Except one thing we faced very bad experience lackness of Room Service in Time, After ordering the food we have called up them for 5 times asking about food. With this issue we faced problem that one our friend was a diabetic patient.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good AC and wifi
I booked this hotel because I was travelling as a female alone and wanted to have somewhere organised before I arrived. While it is not on the beach, it is only a few minutes walk away. The staff were very friendly and helpful. I felt very spoiled being in an AC room, and the wifi was the fastest I've had in India so far! The room was spacious and comfortable. For a more social experience for lone travellers, it is probably better to stay closer to the beach, but this was a lovely place to spend my first few nights in Palolem. It would be great for people travelling in couples or families.

6/10 Okay

Verified traveller

Decent hotel at a decent price.
Hotel rooms are decent, but not all stuffs were in working condition. The staff did forget to put hot water kettles, change shower heads etc and these were did after we checked in. The room service is not a professional service you would expect, but just normal people. But all in all the rooms were decent.

8/10 Good

Hugues

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Regine, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une journée à Vasco
Juste une nuit pour se rapprocher de l'aéroport, mais en fait le quartier était plutôt agréable pour s'y promener. L'hôtel est très correct et le service diligent.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

4/10 Poor

Laurent, Rennes

Disliked: Staff & service, property conditions & facilities, room comfort
Juste moyen
Chambre basique dans une ville sans vrai charme mais à proximité de l'aéroport. Le personnel est très gentil mais pas très aidant. La chambre était correcte pour le prix mais l'entretien était insuffisant et les draps sales.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
空港近くのHotel
レストランがありましたが、ルームサービスをとりました。 時間もさほどかからず、到着。 fish special curryと、chicken hot and sourをorderしました。とても美味しく辛く量も多く、残すのが忍びない思いでした。 タクシーも問題なく頼めました。 TVはチャンネルも多く、離陸前は過ごしやかったです。 ただ、隙間から虫が入りACはかなりの音でうるさかったので、Non−ACでよかったです。