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Sunstar Hotel Lenzerheide

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sunstar Hotel Lenzerheide

Indoor pool, pool loungers
Premium Double Room | Living area | Flat-screen TV
2 restaurants, breakfast, lunch, dinner served; Regional cuisine
Premium Double Room | Hypo-allergenic bedding, free minibar, in-room safe, desk
Bicycling

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Voa Sporz 8, Vaz-Obervaz, GR, 7078
  • Arosa Lenzerheide Ski Resort
    1 min walk
  • Ski Lift Dieschen
    5 min walk
  • Tgantieni Ski Lift
    10 min walk
  • St. Moritz (SMV-Samedan)
    63 min drive

Room options

View all photos for Classic Double Room

Hypo-allergenic bedding, free minibar, in-room safe, desk

Classic Double Room

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, free minibar, in-room safe, desk

Superior Double Room

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Double Room

Premium Double Room | Living area | Flat-screen TV

Premium Double Room

  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Single Room

Premium Single Room | Living area | Flat-screen TV

Premium Single Room

  • 19 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Single Room

Hypo-allergenic bedding, free minibar, in-room safe, desk

Superior Single Room

  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Sunstar Hotel Lenzerheide

Ski hotel with a free shuttle to the slopes
Jump on the free ski shuttle for a day on the slopes before returning to Sunstar Hotel Lenzerheide for a drink at the bar/lounge and comforts including an indoor pool and a full-service spa.
Sunstar Hotel Lenzerheide offers 93 accommodations with free minibar items and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include dressing gowns and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. Services include massages.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they enjoy the overall property condition at Sunstar Hotel Lenzerheide. During your stay, you're just a quick walk from Arosa Lenzerheide Ski Resort. Free breakfast, free WiFi in public areas and free train pick-up service are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Regional cuisine while dining at Stoiva
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages at Wellnessbereich
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a steam room, a sauna and bicycles to rent
  • Steps from Arosa Lenzerheide Ski Resort and 5 minutes on foot from Ski Lift Dieschen
  • Free train station pick-up and ski shuttle service
  • Dogs welcome for a fee (restrictions apply)
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Sunstar Hotel Lenzerheide helps provide the perfect ski holiday with ski storage and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Lenzerheide hotel.

Guests are served a free buffet breakfast daily from 7:30 AM to 10 AM.
Stoiva – This restaurant specialises in Regional cuisine and serves breakfast and dinner. A children's menu is available.
Chaemi Bar – On-site bar. Open daily.
Stübli – This restaurant serves lunch and dinner. A children's menu is available. Reservations are required. Open selected days.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free train station pick-up shuttle from 8:00 AM to 8:00 PM
  • Train station shuttle on request
  • Free ski shuttle
  • Covered parking on site (CHF 15 per night; includes in/out privileges)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Chaemi Bar
  • Stoiva
  • Stübli

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Built in 1970
  • Designated smoking areas
  • Electric bike charging
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25 per pet, per night
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 75.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CHF 15 per night (in/out privileges)
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Sunstar Hotel Lenzerheide offers transfers from the train station. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Sunstar Alpine Hotel Lenzerheide
Sunstar Alpine Hotel Lenzerheide Vaz-Obervaz
Sunstar Alpine Lenzerheide
Sunstar Alpine Lenzerheide Vaz-Obervaz
Sunstar Hotel Lenzerheide Vaz-Obervaz
Sunstar Lenzerheide Vaz-Obervaz
Sunstar Lenzerheide
Sunstar Lenzerhei VazObervaz
Sunstar Lenzerheide
Sunstar Hotel Lenzerheide Hotel
Sunstar Hotel Lenzerheide Vaz-Obervaz
Sunstar Hotel Lenzerheide Hotel Vaz-Obervaz

Sunstar Hotel Lenzerheide Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 42 out of 111 reviews" "
Rating 8 - Good. 53 out of 111 reviews" "
Rating 6 - Okay. 13 out of 111 reviews" "
Rating 4 - Poor. 2 out of 111 reviews" "
Rating 2 - Terrible. 1 out of 111 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anders

Stayed 1 night in Aug 2024

8/10 Good

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, even offered to keep the kitchen open for our late arrival.
Stayed 1 night in Sep 2023

8/10 Good

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christian at the front desk delivered superb service. Other front staff also helpful. Location for getting to slopes is great. Also very convenient for walking to the main street of Lenzerheide. Room was nice size for European hotel, bathroom modern and spacious. Breakfast room/dining room good ambiance. Would certainly stay there again.
Stayed 3 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well situated in the center, friendly, good food, good facilities, clean
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about the property with one exception -- the clock tower bells were quite near and made us choose between keeping the balcony door and window open for the fresh mountain air, OR closed so that we weren't awoken by the bells.
Stayed 6 nights in Jul 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff.
Stayed 3 nights in Jan 2019

8/10 Good

Christoph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in Lenzerheide
Great value for money. Staff is super friendly, food is delicious, rooms are spacious & clean. We truly enjoyed our stay at Sunstar Lenzerheide.
Stayed 1 night in Dec 2018

8/10 Good

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities
Sunstar Hotel Lenzerheide
Very friendly staff and good accommodation. Food at dinner was sub-par.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at Sunstar
It was a great experience. My cousin and zi went skiing to Lenzerheide and St. Moritz for 3 days and stayed here. Staff was incredibly helpful and nice. On the first night we were so tired we fell asleeo around 19hrs and woke up really hungry at 22hrs. The restaurant was already closed however they still cooked us a meal! It was really nice of them. Room was in good condition and the hotel is just 1 bus stop away from the main ski lift
Stayed 2 nights in Dec 2017

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is next to the Sport Bus stop
The wifi service required re-login everytime one returns to the hotel. Re-login requires a code that is transmitted through sms. This is no so convenient and is costly to international travellers.

8/10 Good

Alex, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in town
Reasonably good hotel, little bit older vibe but well kept. Nice accommodations overall, and a secure bike room was key for me, and the fact that my stay included free access to all of the lifts/gondolas in the area was amazing. Restaurant was good for typically euro breakfast and dinner was OK as well, but the typical Swiss pricing was a bit surprising after just staying in Italy the week before. I'd happily stay here again.

10/10 Excellent

Fabiola, Pittsburgh, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, good value !
good location, center of town, bus stop just outside the hotel, ski rental place across the road, grocery store next door. Everything very convenient, friendly staff, nice rooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect summer stay
the hotel lcoation is great, there are bike shops just across the street and various restaurants in walking distance. very quite and nice stay, just what we were looking for!

10/10 Excellent

Jim and Jody

Liked: Cleanliness, staff & service, room comfort
Loved Lenzerheide's Sunstar!
We don't speak German but luckily the staff at Lenzerheide's Sunstar were able to help us find our way. Love their fluffly down comforters, very cozy. They picked us up at the bus station even though we found ourselves at the wrong one. Super friendly and helpful. Great hotel, great experience.

8/10 Good

Ursula

Stayed 2 nights in Jun 2024

6/10 Okay

Adele

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Roger

Ich finde es nicht OK, wenn das Duschmittel komplett leer ist.
Stayed 1 night in Feb 2024

10/10 Excellent

Olivier

Stayed 1 night in Jan 2024

10/10 Excellent

Maja

Stayed 2 nights in Mar 2023

4/10 Poor

oliver

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Gutes Essen , Guter Spa -Bereich, Kleine Zimmer Unglaublich unfreundliche Rezeption !
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Eine glückliche Wahl
1 schlecht - 6 Spitze: 5 Sehr gut gelegen, im Zentrum des Dorfes, an der Langlaufskipiste, 10m von gratis Ski Bus, 100m vom Eisfeld. 5 Sehr schönes, komfortables, Zimmer & Bad. 5 Grosser Balkon, gute Aussicht. 6 Der Minibar mit den gratis alkoholfreien Getränken war ein + + + 4 WLAN am Mobile problemlos, auf dem Compi sollte es manuell eingestellt werden – kein Mensch wusste Bescheid, wie es geht 4 Sauberkeit der Zimmer: tägliches Putzen im Eiltempo. 6 Das Frühstück war mehr als reichlich, die Garage ein weiterer Plus. 6 Das Team war sehr höflich, immer hilfsbereit, immer mit einem Lächeln am Gesicht 3 Das Bad roch übel, der Gestank kam vom Ablauf der Dusche. Andro, der Hauswart-Portier-Fahrer-und 1000-Sascha, der Urgestein des Hotels, meinte, es stamme vom 5. Stock – wir waren im 4. Gut zu wissen, aber es half nicht wirklich. 3 Das Essen war unterdurchschnittlich. Nichts mehr. Die servierten Teigwaren waren aufgewärmt. Traurig für ein Hotel, das für sich 4 * beansprucht. 4 Es herrscht Mangel an Angestellten: Sie suchen Personal für fast alle Positionen, von Manager bis Wäscheabteilung. 5 Das Preis/Leistungsverhältnis war unschlagbar – wir buchten unser Zimmer im Sept 2021. Für diese Preise würden wir gerne wieder kommen.
Stayed 6 nights in Feb 2022

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt
Reichhaltiges und gutes Frühstück. Schön eingerichtete Zimmer. Schöner Pool
Stayed 1 night in Sep 2021