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Aqua Palace Hotel

4.0 star property

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Photo gallery for Aqua Palace Hotel

Rooftop terrace
Lobby
Junior Suite | Minibar, in-room safe, soundproofing, free WiFi
Bar (on property)
Front of property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Calle de la Malvasia 5492, Castello, Venice, VE, 30122
  • St. Mark's Square
    ‪3 min walk‬
  • St. Mark's Basilica
    ‪3 min walk‬
  • Rialto Bridge
    ‪4 min walk‬
  • Venice (VCE-Marco Polo)
    ‪125 min walk‬

Room options

View all photos for Suite

Suite | Minibar, in-room safe, soundproofing, free WiFi

Suite

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room

Double Room | Minibar, in-room safe, soundproofing, free WiFi

Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Canal View

Suite, Canal View | Minibar, in-room safe, soundproofing, free WiFi

Suite, Canal View

  • 40 sq m
  • Canal view
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite

Minibar, in-room safe, soundproofing, free WiFi

Junior Suite

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Canal View

Minibar, in-room safe, soundproofing, free WiFi

Junior Suite, Canal View

  • 22 sq m
  • Canal view
  • Sleeps 3
  • 1 Double Bed

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About this property

Aqua Palace Hotel

Hotel with a 24-hour front desk, a short walk to St. Mark's Square
This smoke-free hotel features a bar/lounge, concierge services and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in and express check-out are on-site.
Aqua Palace Hotel offers 26 accommodations with minibars and a safe. LCD televisions come with satellite channels.

Bathrooms include baths or showers, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Aqua Palace Hotel. During your stay, you're just a quick walk from St. Mark's Square. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Just a 3-minute walk from St. Mark's Square and 3 minutes on foot from St. Mark's Basilica
  • Train station pick-up shuttle service available for a fee
Aqua Palace Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Aqua Palace Hotel also features dry cleaning/laundry services, express check-in, and room service (during limited hours).

This 4-star Venice hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT027042A1EVBHWRZ7

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Aqua Palace
Aqua Palace Hotel
Aqua Palace Hotel Venice
Aqua Palace Venice
Hotel Aqua Palace
Aqua Palace Hotel Hotel
Aqua Palace Hotel Venice
Aqua Palace Hotel Hotel Venice

Aqua Palace Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 508 out of 666 reviews
Rating 8 - Good. 139 out of 666 reviews
Rating 6 - Okay. 12 out of 666 reviews
Rating 4 - Poor. 5 out of 666 reviews
Rating 2 - Terrible. 2 out of 666 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Rachael

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

carol, Paterson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect location to stay in order to tour Venice. It is close to all the attractions. I had a great stay the staff was awesome and the hotel was great.
Stayed 5 nights in Oct 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location super rm 304 corner rm with x3 windows Excellent easy walk restaurants
Stayed 3 nights in Oct 2024

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and accommodating. The property is conveniently located. Lello was a wealth of information and conversation. I have no doubt I will not stay anywhere else in Venice again. Only the Aqua Palace!
Stayed 2 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Mark

Stayed 2 nights in Sep 2024

10/10 Excellent

Annia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff Would stay again
Stayed 2 nights in Sep 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for first time to Venice
Amazing hotel centrally located in the center of Venice. Great location that is centrally located but also on a quiet street. Hotel was incredibly quiet in the evening. Service and attentiveness of the staff was excellent. Easy access to 3 main business streets with several great restaurants and cafe’s within 5 minutes.
Stayed 3 nights in Sep 2024

10/10 Excellent

Annia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The room was large and had a beautiful view of the city . Will definitely come back
Stayed 2 nights in Sep 2024

10/10 Excellent

Greig

Stayed 2 nights in Aug 2024

10/10 Excellent

Stepan

Liked: Amenities, property conditions & facilities
Every single staff member was amazing
Stayed 3 nights in Sep 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable and clean. Service from front desk, restaurant and bar was great. Location was perfect.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew, Spruce Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was friendly and helpful, especially Lello the bar manager for excellent service, recommendations, reservations etc. Breakfast was a perfect selection of items, fresh pasteries, mimosas…. I know where I will be staying again next time in Venice!
Stayed 2 nights in Sep 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel for convenience and luxury.
Stayed 2 nights in Jul 2024

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk people were great, but eating breakfast had a really bad experience. We paid at the front desk for breakfast and the staff who were serving for breakfast treated us like we had came in there and sat down and just started to eat. They really treated us like we had stolen the breakfast until it became and issued and very unpleasant. Did not apologize at all when they found out that we had paid for the breakfast try to make it seem like they was doing us a favor but saying I can pay for one breakfast and that’s it. They didn’t even try to find out if we had paid or not just assumed we didn’t and therefore treated us accordingly very nasty, but besides them everything else was ok.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and spacious room and very helpful front desk.
Stayed 5 nights in Aug 2024

8/10 Good

Deitrich

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice place. Room was hot for me. My husband was fine with it. Bathroom smell was sometimes a little off but otherwise the place was nice.
Stayed 2 nights in Aug 2024

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Wilford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Eleni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful visit. Hotel room was perfect for us and Lelo in the bar helped arrange an amazing dinner with gondola taking us there.
Stayed 2 nights in Jul 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

nancy, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall!
Stayed 3 nights in Jul 2024

10/10 Excellent

Qui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 3 nights in Jul 2024