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Hotel Lugano Torretta

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Lugano Torretta

Terrace/patio
Front of property
Aerial view
Lobby
Lobby sitting area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Laundry
  • Room service

Explore the area

Map
Via G. Rizzardi, 11, Mestre, VE, 30175
  • Porto Marghera
    14 min walk
  • Ferretto Square
    20 min walk
  • Ospedale dell'Angelo
    8 min drive
  • Venice (VCE-Marco Polo)
    17 min drive

Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Double or Twin Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room, 1 Double or 2 Single Beds

Minibar, in-room safe, blackout curtains, soundproofing

Classic Double or Twin Room, 1 Double or 2 Single Beds

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Comfort Single Room

Minibar, in-room safe, blackout curtains, soundproofing

Comfort Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Triple Room

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Triple Room

  • 18 sq m
  • Sleeps 3
  • 3 Single Beds OR 1 Single Bed and 1 Double Bed

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Minibar, in-room safe, blackout curtains, soundproofing

Classic Double or Twin Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Comfort Double Room

Comfort Double Room | Minibar, in-room safe, blackout curtains, soundproofing

Comfort Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Triple Room

  • 16 sq m
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 3 Single Beds

View all photos for Superior Single Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Triple Room

Classic Triple Room | Minibar, in-room safe, blackout curtains, soundproofing

Classic Triple Room

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double or Twin Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Double or Twin Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

House

  • Sleeps 5
  • 3 Large Single Sofa Beds, 1 Double Bed and 4 Single Beds

Similar properties

Front of property

Campanile Venice Mestre

Pet-friendly
Free WiFi
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (674)
The price is €56
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Campanile Venice Mestre

About this property

Hotel Lugano Torretta

Mestre hotel in Marghera with 24-hour front desk and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a meeting room, concierge services and laundry facilities. Change of towels is available on request
Hotel Lugano Torretta offers 93 accommodations with minibars and a safe. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include baths or showers, slippers, bidets and hairdryers. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Lugano Torretta. During your stay, you'll be within walking distance of Porto Marghera. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Extended parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes by car from Piazzale Roma and 9 minutes from Grand Canal
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, a vending machine, and multilingual staff are also featured at Hotel Lugano Torretta.

This 4-star Mestre hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
EAT & WINE22 – On-site restaurant.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge daily.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 10 per night); reservations required
  • Onsite parking available only on request
  • Secured, uncovered extended parking on site (EUR 10 per night)
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 7.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of EUR 22
  • Snack bar/deli

Restaurants on site

  • EAT & WINE22

Things to do

  • Library
  • Stereo

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Access methods

Staffed front desk

Pets

  • Pets: EUR 5 per accommodation, per stay
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 7.50 for adults and from EUR 7.50 for children
  • Uncovered extended parking fee: EUR 10 per night
  • Nearby parking fee: EUR 10 per night (49 ft away)
  • Pet fee: EUR 5 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: EUR 22

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Lugano Torretta
Hotel Lugano Torretta Mestre
Lugano Torretta
Lugano Torretta Mestre
Lugano Torretta Venice
Lugano Torretta Hotel Venice
Hotel Lugano Torretta Hotel
Hotel Lugano Torretta Mestre
Hotel Lugano Torretta Hotel Mestre

Hotel Lugano Torretta Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 221 out of 553 reviews" "
Rating 8 - Good. 222 out of 553 reviews" "
Rating 6 - Okay. 62 out of 553 reviews" "
Rating 4 - Poor. 32 out of 553 reviews" "
Rating 2 - Terrible. 16 out of 553 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with the excellent breakfast and great location to the transportation. The main issue that we experienced is the customer service. I don't know if this is in Italian culture or the staff is impatient when providing the services. The tone, the conversations, reactions give their guests feeling of the favor toward them and definitely should be not expected from 4 stars hotel.
Stayed 4 nights in Sep 2024

8/10 Good

Manon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the train station
Stayed 2 nights in Sep 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Serguei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the hotel. The bus that stops right in front of the hotel will take you to Venice in 5-7 minutes and runs every 5-10 minutes. The hotel is close to the train station, from where you can easily get to any destination in Italy and abroad. Getting to the hotel from Marco Polo Airport is very easy. Getting to the hotel from Marco Polo Airport is very easy. A comfortable but inexpensive express bus will take you directly to the train station, and you will walk 1 block to the hotel. This can save you a lot of money. The pharmacy is 1 block away, the supermarket is 2 blocks away - everything is within walking distance. The hotel staff is very friendly and helpful. They will help you with directions, store your luggage in a locker while you wait for your room to be prepared, and you will leave your room key with them while you enjoy beautiful Venice. The premises are modest and a little dated, but all the equipment (AC, TV, shower, toilet, taps, lifts, etc.) works well. The room is clean and functional. In the morning we enjoyed breakfast at the restaurant. The restaurant has two working coffee machines and two juice dispensers so there are no queues. In my opinion, the choice of hot dishes was limited, but there was a lot of fruit, tomatoes, cheeses, ham, bread, pastries and other types of food. There is a beautiful grand piano in the lobby, although it is completely out of tune and useless. It seems that no one has looked after it for many years.
Stayed 3 nights in Jun 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. The hotel was near Mestre train station so easy to catch our train to Rome
Stayed 3 nights in Sep 2024

2/10 Terrible

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We the room that we were given to us is NOT what is advertised on your website!! It was a total bate and switch
Stayed 2 nights in Sep 2024

4/10 Poor

Lauren

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we first arrived we had two rooms. My room with my husband was having some major aircon issues and it was a hot day, so it was beyond boiling. After finally getting someone up there to help us over an hour and a half we were being ‘upgraded’ to a room whose aircon also didn’t work. It wouldn’t drop below 24/25 degrees. Sweating and hot, uncomfortable on a concrete bed. I wrote to the hotel manager with photos of the temp at 3:30am and 4:30am. We had to leave at 8am for our tour the next day. By 2:30pm I still had no reply. So I contacted the hotel and Hotels.com to say we wanted to check out 1 night early due to the lack of assistance, communication and lack of comfort.It was unacceptable to have no response for nearly an entire work day and we understand we had missed check out for that day, but wanted to check out the next day at least Hotels.com contacted the hotel and we were declined. I then replied several times to Hotels.com and the hotel managers email CC’d on every occasion. The hotel not once emailed me wanting to resolve the issue. When I finally got back to the hotel to speak to the manager he ‘proudly’ stated he had been there since 9am to discuss this with me when I came to the desk. I left at 8am!! You can’t write a simple email to state you wish to address my concerns when I come down His attitude, so pompous, lacking in customer service. They even laughed while I walked away to the elevator. Beds rock hard, aircon crap, staff revolting. Avoid!
Stayed 3 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the Mestre train station. The tunnel closest to the hotel was so-so but the main underpass in the station was also close and much busier and cleaner. Breakfast was very good. Reasonable price for the room. Second time I stayed there.
Stayed 1 night in Sep 2024

6/10 Okay

Carl

Stayed 7 nights in Aug 2024

8/10 Good

OSVALDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Chris

Stayed 3 nights in Aug 2024

4/10 Poor

Pierre-Eric, Boischatel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Four star ? 2 1/2 maybe ! The only four star was the lobby and the bathroom. Air conditioning not running and bed outdated.
Stayed 1 night in Aug 2024

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall room and hotel are really good. Staff are not very friendly and breakfast was not very good. All the food and bread felt like they were days old. We didn’t eat breakfast even though we paid for it.
Stayed 2 nights in Aug 2024

6/10 Okay

Jack

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Joon Nak

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly reasonable place to stay
Stayed 1 night in Aug 2024

2/10 Terrible

sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room in the pictures will most likely not be what you actually get, the lady at the front desk is not nice at all, the guy helped us with parking and changing our original room due to having a very strong chemical smell
Stayed 2 nights in Aug 2024

10/10 Excellent

Marija

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, easy to walk to the train station and get into Venice.
Stayed 1 night in Aug 2024

2/10 Terrible

ashley

Disliked: Cleanliness, property conditions & facilities
smelled like smoke so badly I had to leave and get a different hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Saeed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the train station
Stayed 1 night in Jul 2024

8/10 Good

Aida, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel's location is perfect! There is a bus stop practically in front of the hotel, that takes you to Venice in 12 minutes. The railway station is just a block away, which gives you access to the whole country, if you choose to do day trips by speed train. In the railway station there are car rental offices, if you choose to rent a car to do day trips. There are supermarkets within walking distance, too, if you prefer to get your fresh fruit etc. We could not have chosen a better hotel for our particular vacation, that involved not only visits to Venice, but also to the Dolomites and lakes in the North of Italy, as well as other cultural cities in Veneto.
Stayed 3 nights in Jul 2024

10/10 Excellent

Arelis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel muy bueno y limpio pero un lugar solitario y se sentía poco seguro. Nada cerca para comer, muy alejado de todo caminando. Accesibilidad de autobus pero no salimos de noche por no sentir la zona segura.
Stayed 4 nights in Jul 2024

10/10 Excellent

Samuel, Thornhill

Travelled with group
Liked: Amenities
Nice hotel. Good room. Good breakfast. Walk to train station
Stayed 2 nights in Jun 2024

8/10 Good

Matthew

Stayed 2 nights in Jul 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station if making day trips to different cities. Loved that. The front desk wasn’t the friendliest until I was there a couple days then they warmed up. The breakfast was very nice
Stayed 4 nights in Jun 2024