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"Nice comfortable hotel with easy access to Venice by bus " More

By a verified traveller on Tue 25 Sep 2018

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Executive Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Twin Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Superior Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Novotel Venezia Mestre Castellana. During your stay, you'll be within walking distance of Porte di Mestre Shopping Center. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.

  • Free Wi-Fi (speed: 25+ Mbps)
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym and a playground
  • 11 minutes by car from Piazzale Roma and 11 minutes from Port of Venice
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area

Novotel Venezia Mestre Castellana ratings based on 13 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Venezia Mestre Castellana

Everyone (3) Family (6)
1 out of 5

Posted by on 16 Aug 2019

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Comment from Hotel Management

8 Dec 2019 by Cristiana Crippa

Dear Guest, thank you for taking the time to inform us about your experience following your stay at our hotel. Please allow me to express my sincerest apologies. We work hard to deliver an exceptional guest experience and it is apparent in this case that we fell short. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Feedback is a gift and we will continue to raise the bar to ensure all of our guest expectations are exceeded. Warmest Regards Cristiana Crippa

5 out of 5
Nice comfortable hotel with easy access to Venice by bus

Posted by , from London on 25 Sep 2018

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5 out of 5
Wir hatten ein sehr schönes grosses Zimmer mit toller Aussicht und gemütlichem, sauberem Bett. Vielen herzlichen Dank!

Posted by on 22 Aug 2022

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4 out of 5
Das Zimmer war schön gross und das Bett gut. Das Hotel ist aber etwas in die Jahre gekommen und müsste irgendwann renoviert werden. Die Umgebung vom Hotel ist gut und einfach erreichbar. Das Personal ist freundlich und das Essen o.k.

Posted by on 10 Aug 2022

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5 out of 5
L’emplacement et la propreté

Posted by on 7 Jun 2022

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3 out of 5
Sprachlich nicht ausreichend personal vorhanden keine führung im hotel für zimmer und andere bereiche wie z.B. restorant usw. Jeden Tag das gleiche Menü also ein notfall unterkunft.

Posted by on 5 Nov 2021

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5 out of 5
Bequeme Betten, gute Lage für di Anreise mit dem Auto

Posted by on 5 Sep 2021

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3 out of 5
En plein Covid nous avions un élastique à cheveux abandonné par terre et un autre derrière la télévision ainsi que des mouchoirs sous le lit je pense qu’ils y sont toujours … Je ne parlerai que peu du fait que l’une des lampes de chevet était cassée au niveau de l’interrupteur. Nous l’avons signalé à la réception et même pas un bout de scotch n’a été mis pour empêcher les enfants d’y toucher.

Posted by on 2 Aug 2021

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Comment from Hotel Management

12 Aug 2021 by Marco Majolino - General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Venezia Mestre Castellana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Majolino - General Manager

4 out of 5
Hotel liegt in der Nähe der Autobahn, in nur ca. 20min wäre man mit dem Auto in Venedig. Zimmer sind grosszügig und sauber. Frühstücksbuffet wegen Corona leicht eingeschränkt und der Pool geschlossen.

Posted by , from Schwarzenbach on 27 Sep 2020

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3 out of 5
Pool war geschlossen. Einen Hinweis darauf gab es vorher nicht. Doof, wenn man das Hotel deswegen ausgewählt hat.

Posted by on 4 Aug 2020

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Comment from Hotel Management

3 Nov 2020 by Federica VIVIAN

Dear Guest, thank you for taking time to inform us about your experience following your stay at our hotel. We look forward to welcoming you back soon at one of the Novotel hotels. Yours Sincerely Federica VIVIAN - Quality Service Assistant

About the Novotel Venezia Mestre Castellana

Location Via Alfredo Ceccherini 21, Mestre, VE 30174

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 19 September to 26 May:

  • Swimming pool

Property Features

Novotel Venezia Mestre Castellana offers its guests a seasonal outdoor pool, a 24-hour fitness centre, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and 6 meeting rooms are available. Event space at this hotel measures 3714 square feet (345 square metres) and includes a conference centre. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Novotel Venezia Mestre Castellana. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Mestre hotel.

  • 1 building
  • 215 guestrooms or units
  • 8 levels
  • 3714 sq ft of conference space
  • 345 sq. m of conference space
  • Built in 2004
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Train station: Venice Carpenedo Station (1.5 km / 0.9 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Novotel Venezia Mestre Castellana offers 215 air-conditioned accommodations with minibars and a safe. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. This Mestre hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.

Novotel Venezia Mestre Castellana has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Boat tours nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Maximum 2 (weight limit: 44 lb per pet)
  • Food and water bowls and an off-lead area are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Parties and events are allowed on site

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events are allowed on site.

For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Sustainability/community reinvestment (10% revenue or more)
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 15
  • Events/parties allowed
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 2.20 per person, per night for adults; EUR 1.10 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Uncovered self-parking fee: EUR 8 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Mestre
  • Novotel Venezia
  • Novotel Venezia Castellana
  • Novotel Venezia Castellana Hotel
  • Novotel Venezia Castellana Hotel Mestre
  • Novotel Venezia Mestre
  • Novotel Venezia Mestre Castellana
  • Novotel Venezia Mestre Castellana Hotel
  • Novotel Venezia Mestre Castellana Hotel
  • Novotel Venezia Mestre Castellana Mestre
  • Novotel Venezia Mestre Castellana Hotel Mestre

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 27 May and close on 17 September.
  • Pool access available from 11:00 AM to 8:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has received its official star rating from the local rating authority.

  • Country specific national/official rating the local rating authority
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.