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Emporio Veracruz Hotel

3.5 star property

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Photo gallery for Emporio Veracruz Hotel

Front of property – evening/night
Interior
Indoor pool, 2 outdoor pools
Privilege Suite, 1 King Bed | Terrace/patio
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Pool
  • Parking available
  • Breakfast available

Explore the area

Map
Paseo Del Malecon No 244, Veracruz, VER, 91700
  • Malecón de Veracruz
    ‪1 min walk‬
  • Carranza Lighthouse
    ‪3 min walk‬
  • Veracruz Harbour
    ‪5 min walk‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪30 min drive‬

Room options

View all photos for Super Saver

Super Saver | Premium bedding, minibar, in-room safe, desk

Super Saver

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds

  • 27 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Double

Privilege Double | Premium bedding, minibar, in-room safe, desk

Privilege Double

  • 48 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds, Ocean View

  • 27 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Privilege Suite, 1 King Bed

Privilege Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Privilege Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior With Sea View

Premium bedding, minibar, in-room safe, desk

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Executive

Premium bedding, minibar, in-room safe, desk

Room Executive

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Executive With Street View

Premium bedding, minibar, in-room safe, desk

Suite Executive With Street View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Premium bedding, minibar, in-room safe, desk

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Ocean View

Premium bedding, minibar, in-room safe, desk

Double Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Emporio Veracruz Hotel

Bayside Veracruz hotel in Malecon with 3 restaurants
Along with 3 restaurants, this hotel has 2 outdoor pools and a full-service spa. Other amenities include an indoor pool, a health club and a bar/lounge.
Emporio Veracruz Hotel offers 223 accommodations with DVD players and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay-per-view films. Bathrooms include a shower, bidets and hairdryers.

This Veracruz hotel provides complimentary wired Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a health club, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Emporio Veracruz Hotel's great location. During your stay, you're just a quick walk from Veracruz Harbour. Features include 2 outdoor pools, 3 restaurants and a full-service spa.
  • Free wired Internet
  • Drinking and dining options include 3 restaurants, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and 2 outdoor pools or soak in the hot tub
  • Indulge with facials, massages or body treatments at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Just a 5-minute walk from Veracruz Harbour and 7 minutes on foot from Zócalo
Emporio Veracruz Hotel offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a health club. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are available in public spaces for a fee.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 1787 square feet (166 square metres) and includes conference space. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Emporio Veracruz Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Veracruz hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to noon.
Emporio Veracruz Hotel has 3 restaurants serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night); free wired internet
  • Available in some public areas: WiFi (USD 15 per night); wired internet (surcharge)

Parking and transport

  • Parking on site (USD 2 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: USD 18 for adults and USD 10 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,787 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • On the bay
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Veracruz Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18 for adults and from USD 10 for children
  • Fee for in-room wireless Internet: USD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 15 per night (rates may vary)
  • Self-parking fee: USD 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emporio Hotel
Emporio Hotel Veracruz
Emporio Veracruz
Emporio Veracruz Hotel
Hotel Emporio
Hotel Emporio Veracruz
Hotel Veracruz Emporio
Veracruz Emporio
Veracruz Hotel Emporio
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz

Emporio Veracruz Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 764 out of 1180 reviews
Rating 8 - Good. 234 out of 1180 reviews
Rating 6 - Okay. 100 out of 1180 reviews
Rating 4 - Poor. 40 out of 1180 reviews
Rating 2 - Terrible. 42 out of 1180 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location and clean, clean, clean. It was great being able to walk out directly on the Malecón or to head straight to the La Parroquia cafe. Taxi service to the airport was handled efficiently. Some facilities are starting to show their age(not sure why the jacuzzi closes midday, but alright), but this is an amazing hotel if you’re staying in Veracruz.
Stayed 4 nights in Nov 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Es la segunda vez que nos hospedamos aquí y siempre es excelenten
Stayed 2 nights in Nov 2024

10/10 Excellent

Sara Gutierrez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

M

Disliked: Cleanliness
Be careful the room that we got had bedbugs and my husband was seriously bitten very badly it was room 307. Had a bad experience
Stayed 2 nights in Nov 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to change rooms 2 times because the locks weren't working.. i didnt even get compensated with a free dinner at least and the the staff was rude.... i booked this hotel because it was convenient for me since it's located in the heart of veracruz .. but i will not go back ever again.. so disappointed
Stayed 7 nights in Nov 2024

6/10 Okay

Juan Carlos

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
After 15 or so years since they did the latest big renovation to the hotel, it's starting to need another round of maintenance. For example, some of the rooms are looking a bit worn down, including balcony and shower doors in mine, that didn't close properly. The service has never been great, but now it's downright disappointing. The fact that they continue to have only two check-in counters makes the check-in process quite lengthy on holiday periods, and in 4 nights in my room, they didn't leave fresh hand towels once. I always had to call and ask for new towels to be brought up, because they'd take the used ones and leave no fresh ones. The hotel's location and inexpensive parking (which used to be free) is probably its best feature, but with so many hotels in downtown Veracruz, I think we'll start looking to other options for our next trip.
Stayed 4 nights in Nov 2024

4/10 Poor

Manuel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Curtains,bedding needs upgrades room smells funky
Stayed 7 nights in Nov 2024

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, some room for improvement
The hotel is on a prime spot by the pier. Nice and clean overall. The windows are not fully noise insulated so a ship being loaded with large metal pipes overnight kept making clanking noises during the process. The parking is across the property and not clearly marked so we had to drive in the messy traffic around that block twice until we went into the hotel to find exactly where the parking was. Should have a sign. The room reservation said parking included but they still charged 20 pesos a night which I just paid not worth arguing a dollar. The room did not have a safe in the closet, and the soap bars were missing so had to ask for some. The whole place bans smoking everywhere on the premises including the balconies if that's important to you.
Stayed 1 night in Nov 2024

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

MIRIAM, CHARLOTTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place, my favorite part was the Spa.
Stayed 1 night in Nov 2024

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful!
Stayed 3 nights in Nov 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent service
Stayed 11 nights in Oct 2024

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio de recepción, mantenimiento, restaurant, y los muchachos de la entrada. Especial agradecimiento al joven que nos acompañó a tomar el taxi de madrugada debido al cierre de la calle. Nos iso sentir más seguras, porque tuvimos que caminar un poco. Muy conveniente servicio de transporte, aunque es por medio de un taxi nos iso sentir seguras. Gracias al joven también que nos ayudó a programarlo.También a las dos personas de mantenimiento que nos trataron de resolver inmediatamente la falta del mini refri y del ventilador que no funcionaba. Gracias por su pronta atención. Y la muchacha de recepción excelente servicio y muy amable. En general todos son muy amables. Se siente seguro tener la Marina ahí afuera cercas. Muchas gracias .
Stayed 1 night in Nov 2024

10/10 Excellent

Arlette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay. My room had an amazing view of the see, the hotel was super clean and close to everything.
Stayed 1 night in Oct 2024

10/10 Excellent

Carl

Stayed 1 night in Oct 2024

8/10 Good

Rhianon

Stayed 1 night in Oct 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Great service
Stayed 1 night in Oct 2024

6/10 Okay

Silvia, downey

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Alejandro Lemus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me he quedado dos ocaciones y la verdad lo seguiré haciendo me gusta x céntrico
Stayed 3 nights in Oct 2024

8/10 Good

JOAQUIN

Stayed 1 night in Oct 2024

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet at the Emporio is second to none.
Stayed 2 nights in Sep 2024

8/10 Good

JOAQUIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice. I’m always amazed as to how long it takes to check in.
Stayed 2 nights in Oct 2024

10/10 Excellent

Arlette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Elianne

Stayed 1 night in Sep 2024

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of el Malecon! various events and shops around the area
Stayed 1 night in Oct 2024