See all properties

Hotel Playa Caracol

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Playa Caracol

Outdoor pool, pool umbrellas, pool loungers
Staircase
Lobby sitting area
Outdoor pool, pool umbrellas, pool loungers
Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Laundry
  • Air conditioning
  • Room service

Explore the area

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293
  • Mocambo Beach
    ‪9 min walk‬
  • Andamar Lifestyle Center
    ‪13 min walk‬
  • Plaza Las Americas Shopping Mall
    ‪14 min walk‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪21 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout curtains

Double Room, 2 Double Beds

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

Terrace/patio

Fiesta Inn Veracruz Boca del Rio

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, (1001)
The price is €94
for 1 room
includes taxes & fees
20 Mar - 21 Mar
Fiesta Inn Veracruz Boca del Rio

About this property

Hotel Playa Caracol

On beach with outdoor pool, near Mocambo Beach
Spend the day relaxing on the beach or pampering yourself at Hotel Playa Caracol's full-service spa.
Hotel Playa Caracol offers 39 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Boca del Río hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures.
Our customers tell us that they enjoy the helpful staff at Hotel Playa Caracol. During your stay, you're just a quick walk from Mocambo Beach. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at La Villa del Pescador, a family restaurant that serves Regional cuisine
  • Take a swim in the outdoor pool
  • Indulge with body treatments, facials or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a playground
  • Within a 15-minute walk of Mocambo Beach and Plaza Las Americas Shopping Mall
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Playa Caracol such as an outdoor pool and a children's pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a fitness centre, a garden and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Boca del Río hotel.

La Villa del Pescador – This family restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Villa del Pescador

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Cot (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 350.00 per night.
  • Cots (infant beds) are available for MXN 350.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Hotel Playa Caracol Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 182 out of 432 reviews
Rating 8 - Good. 142 out of 432 reviews
Rating 6 - Okay. 63 out of 432 reviews
Rating 4 - Poor. 25 out of 432 reviews
Rating 2 - Terrible. 20 out of 432 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Patricia E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasexactly like the picture, very clean. The view to the beach was great.
Stayed 2 nights in Oct 2024

8/10 Good

Charlee, Wautoma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Stayed 1 night in Sep 2024

4/10 Poor

Miguel

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Stayed 1 night in Apr 2024

6/10 Okay

ROSA

Liked: Cleanliness, staff & service
Needs an exterminator!
Stayed 7 nights in Dec 2023

6/10 Okay

arturo

Travelled with group
I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023

4/10 Poor

Jacqueline

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families.
The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023

6/10 Okay

Alonso

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023

10/10 Excellent

Linz

Stayed 2 nights in May 2023

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Ralph

Stayed 2 nights in Apr 2023

2/10 Terrible

erik

Stayed 3 nights in Apr 2023

10/10 Excellent

scott

Stayed 1 night in Feb 2023

10/10 Excellent

Wendy I, Belvidere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel bastante limpio, la comida excelente y los empleados muy amables.
Stayed 7 nights in Jan 2023

8/10 Good

jesus j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
mosquitoes in the room

10/10 Excellent

yexika

Stayed 1 night in Dec 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2022

10/10 Excellent

Abbigail

Stayed 1 night in Aug 2022

10/10 Excellent

Silverio

Stayed 2 nights in Jul 2022

6/10 Okay

Refugio Elizabeth

Stayed 1 night in Jun 2022

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The location and the close to the beach
Stayed 2 nights in Jun 2022

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Great views of the beach!
Stayed 1 night in Apr 2022