2/10 Terrible
Victoria
Travelled with partner
10 Dec 2024
Disliked: Staff & service
The only positive aspect of this hotel was its location, with fantastic bars and restaurants nearby, all frequented by locals. However, the rest of my experience was disappointing, and the reasons for my low rating are too lengthy to fully explain. The biggest issue was the nightclub located directly above my room, which completely ruined my 4-night stay. Despite booking the most expensive room, it felt very basic, with the incredible view being the only highlight.
There was poor management, with no communication between the front desk and management. The room came with a free mini-bar, but it was never stocked, even after I requested it three times. The hotel's website was misleading, and the room description and facilities did not align with what was actually offered. The promised luxury experience was far from what I received.
I have already informed both Expedia and the hotel that this booking violated my consumer rights, and I’ve filed a formal complaint. I’m awaiting a response and will pursue further action if needed. I hope the hotel updates their website with a disclaimer about the noise issue, especially for their highest-grade rooms.
Victoria
Stayed 4 nights in Dec 2024