10/10 Excellent
Steven
27 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, the customer service was exceptional! We were greeted with a glass of rum punch as we stepped out of our airport shuttle and that just set the tone for rest of our week. (Btw, only about 5 minutes from the airport but you are not innundated with air traffic)
Our concierage rep Dania was outstanding from the moment we got there. She gave us a full property tour and personally escorted us to our room. She even arranged a birthday dinner for me without being asked.
Special shout outs to Tiffany G at the adventure desk. She gave great advice as we chose which excursions to take. Solange at the dinner reservation escorted me around ensuring our "Perfect Night" reservation was taken care of.(fellas if you are celebrating a big anniversary, 25 for us, this is a great way to celebrate your wife) Melika our housekeeper was top notch even we didnt need service. Esther was excellent with evening turndown. Both ladies always left special notes that made it more personal. Finally, Bradley, our private waiter with "Perfect Night" was amazing. He went above and beyond to ensure we had an incredible dinner. He also, gave the right amount of privacy for us to celebrate each other. Finally, Jason(I know he isn't employed by the hotel but is still deserving of recognition) our driver for the couples escapade adventure was great. His knowledge of the area and ability to answer all the questions I threw at him about the island made the excursion perfect.
Steven
Stayed 6 nights in Oct 2024