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4.3 out of 5

"The renovation is fabulous. My issue is the breakfast and dinner service. They seem very understaffed. We waited almost an hour for breakfast one day ... " More

By a verified traveller on Tue 21 May 2024

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Small Plus Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Medium Plus Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Deluxe Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand River Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Grand House Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Grand House - Relais & Chateaux. During your stay, you're just a quick walk from Marques de Pombal Statue. Enjoy features like free breakfast and free WiFi in public areas, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.

  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy local and international cuisine at Grand Salon, one of the property's 2 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent and hiking/biking trails
  • Steps from Vila Real Santo Antonio Harbour and 9 minutes by car from Monte Gordo Beach
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Grand House - Relais & Chateaux ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand House - Relais & Chateaux

Everyone (2) Couples (1)
3 out of 5
The renovation is fabulous. My issue is the breakfast and dinner service. They seem very understaffed. We waited almost an hour for breakfast one day and dinner was expensive with only 2 entrees. My pork was a piece the size of my fork end. The manager was excellent but cannot be everywhere at once.

Posted by on 21 May 2024

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5 out of 5

Posted by on 5 Mar 2020

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5 out of 5
The staff were extremely professional and friendly. The hotel is beautiful, full of character and has been lovingly renovated. Breakfast was delicious. The hotel is also very dog friendly which is great for us as we were visiting with our small jack russell.

Posted by on 16 Feb 2019

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Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A library, a terrace, and multilingual staff are also featured at the luxury Grand House - Relais & Chateaux. You'll have access to the outdoor pool at a partner property. This 5-star Vila Real Santo Antonio hotel is smoke free.

  • 30 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1926
  • Cooked-to-order breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Vila Real de Santo Antonio Station (0.9 km / 0.6 mi)

Room Amenities

Grand House - Relais & Chateaux offers 30 air-conditioned accommodations with minibars and a safe. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Unique decor

Food & Drink

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Grand Salon – This fine-dining restaurant specialises in local and international cuisine and serves breakfast and dinner. Reservations are required.

Grand Salon – This bar only serves light fare. Open daily.

Grand Rooftop – This rooftop bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Ecotours on site
  • Fishing on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 25 per accommodation, per day
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - 510913199

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The tax ID number is 510913199. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Guest will receive an email before arrival 5 days
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Carbon monoxide detector
  • Property registry number - 8210
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • State tax ID - 510913199
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night for adults; EUR 0.50 per night for guests aged 11 to 13 years old, up to 7 nights. This tax does not apply to children under 11 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 10 per day
  • Pet fee: EUR 25 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand House Algarve Hotel Vila Real Santo Antonio
  • Grand House Algarve Hotel
  • Grand House Algarve Vila Real Santo Antonio
  • House Algarve Vila Real to An
  • Grand House Algarve
  • Grand House Relais & Chateaux
  • Grand House - Relais & Chateaux Hotel
  • Grand House - Relais & Chateaux Vila Real Santo Antonio
  • Grand House - Relais & Chateaux Hotel Vila Real Santo Antonio

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

The property is a member of Relais & Chateaux.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.