10/10 Excellent
David, Haverhill
11 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Every member of staff we met went out of there way to be helpful. We had an amazing room (king suite which they now call Presidential) but there was a faulty aircon unit. The management did everything they could to get it fixed ASAP and in the meantime offered us alternative rooms if we wanted to move - the room was so nice we stayed until it was resolved.
The only area that could be improved is in the restaurant menu - due to the location and busy road you really are stuck to using the hotel restaurant (Ana) - which has great reviews - or taking a taxi to another (and St Vincent's tourist infrastructure doesn't really have many good restaurants). The food in Ana was always really well cooked, but the menu was generic (no local dishes), it was a single page and the same menu was presented for lunch and dinner every day of our 6 days. The prices were high, but we expected that as the hotel is in the 'expensive' area.
David
Stayed 5 nights in Nov 2024