2/10 Terrible
Dallas
Travelled with partner
24 Jan 2025
Disliked: Staff & service, property conditions & facilities
Booked a room through Expedia as we were passing through DC on a trip. Arrived after midnight and there is no parking and construction everywhere around the hotel, so we found street parking 6 blocks away. Trudged through the cold with all of our belongings/luggage only to find a lobby full of everyone except the hotel staff/concierge. After 20 minutes a man finally arrived and didn’t speak a word. Just clicked around on the computer for a while. After he finally acknowledged us he then looked confused and stared at his computer again for another 10 minutes. He then asked for ID and scanned our licenses. Another 10 minutes of clicking around he finally told us that there are no rooms available and that Expedia shouldn’t have taken our last minute reservation. He said the rooms were supposed to be $500 a night instead of what we paid as well. We were ultimately turned away and had to walk back to our car. Because of the events happening around DC that weekend, we were unable to find a room anywhere until after driving another 1.5 hours to Culpepper Va and spending even more on that room at 2:30a. Then the refund process…wow. Worst customer service I’ve ever experienced in my life. Baron hotel stopped responding to calls all together to avoid the situation. They wouldn’t answer Expedia either to give approval for the refund. Outrageous. After 5 days we finally spoke to enough managers at Expedia to get a credit for the amount we spent. Terrible! Avoid the Baron Hotel!
Dallas
Stayed 1 night in Jan 2025