2/10 Terrible
Christopher
11 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
First of all let me start by saying I never leave reviews either good or bad but this place was so bad I felt I had to review it.
let me start with the positive, the hotel is in a good location, especially for the cricket at the Basin Reserve. The room was large, much larger than I expected for a city center hotel and the shower cubical was also a good size. It was also clean (well at least to start).
So to the bad. Lets start with the service or lack of it. Firs of all reception closes as 6pm and from then on it's a self check-in machine. Having experience issues with the Wyndam self check-in before I was worried but it did work. Secondly I stayed 6 nights and the room was made up once!! That's despite having the please make up room sign on the door.
Now to the room itself. As I said it was large and the shower cubical was also large but the towels were on the opposite side of the bathroom, What's the first thing you need when you got out of the shower, a towel which could not be reached. The sink was a joke, tiny and very shallow and you had to be a contortionist to get to the toilet roll holder while sat on the toilet!
Now to the bedroom. The bed was ridiculously high. I@m 5ft 11 (1.8m) and my feet were about a foot (30cm) off the ground when sat on the edge of the bed. How are people who are a lot shorter than me going to cope. Even Lenny Henry would have had trouble (UK visitors will get that). There was only one bed side table and one bed side lamp. Out of chars.
Christopher
Stayed 6 nights in Dec 2024