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U Residence Hotel

4.0 star property

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Photo gallery for U Residence Hotel

Apartment, 2 Bedrooms, Private Bathroom | Living room | 50-inch LCD TV with premium TV channels, TV, Netflix
Property entrance
Studio, 1 Queen Bed, Harbour View | View from room
Terrace/patio
Apartment, 2 Bedrooms, Private Bathroom | Private kitchen | Fridge, microwave, oven, stovetop

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Breakfast available
  • Parking available
  • Laundry
  • Air conditioning
  • Kitchen

Explore the area

Map
181 Wakefield Street, Wellington, 6011
  • Wellington Central Business District
    ‪1 min walk‬
  • Tākina Wellington Convention and Exhibition Centre
    ‪1 min walk‬
  • Te Papa
    ‪3 min walk‬
  • Wellington (WLG-Wellington Intl.)
    ‪14 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Harbour View

Studio, 1 Queen Bed, Harbour View | Down duvets, desk, blackout curtains, soundproofing

Studio, 1 Queen Bed, Harbour View

  • 36 sq m
  • Harbour view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms, Private Bathroom

Apartment, 2 Bedrooms, Private Bathroom | Living room | 50-inch LCD TV with premium TV channels, TV, Netflix

Apartment, 2 Bedrooms, Private Bathroom

  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for King Studio + 1 Single

King Studio + 1 Single | Down duvets, desk, blackout curtains, soundproofing

King Studio + 1 Single

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Queen Studio + 1 Single

Queen Studio + 1 Single | Down duvets, desk, blackout curtains, soundproofing

Queen Studio + 1 Single

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Down duvets, desk, blackout curtains, soundproofing

Studio, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | Down duvets, desk, blackout curtains, soundproofing

Deluxe Apartment, 1 Bedroom

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio Suite, Multiple Beds

Family Studio Suite, Multiple Beds | Down duvets, desk, blackout curtains, soundproofing

Family Studio Suite, Multiple Beds

  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed | Down duvets, desk, blackout curtains, soundproofing

Studio, 1 Queen Bed

  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

U Residence Hotel

Family-friendly hotel in Wellington
This smoke-free hotel features laundry facilities, express check-in and express check-out. WiFi in public areas is free.
U Residence Hotel offers 12 accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. Beds feature down duvets. 50-inch LCD televisions come with Netflix. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains.

During your stay at U Residence Hotel, you're just a quick walk from Te Papa. Features include free WiFi in public areas, plus breakfast (surcharge) and laundry facilities. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Amenities include laundry facilities, a lift and a terrace
  • Steps from Te Papa and 6 minutes on foot from Cuba Street Mall
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of U Residence Hotel, you'll find a terrace, laundry facilities, and express check-in. Public spaces have free WiFi. The family-friendly U Residence Hotel also features express check-out and a lift.

This 4-star Wellington hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (NZD 35 per night); reservations required
  • Street parking available
  • Onsite parking available only on request
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: NZD 20 per person

Family friendly

  • Babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 per cent for credit card payments
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Lockbox, private entrance

Pets

  • Pets: NZD 40 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 20 per person
  • Nearby parking fee: NZD 35 per night
  • Pet fee: NZD 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at U Residence Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Home City Apartment Wellington
At Home Hotel Wellington
At Home Wellington Hotel Wellington
Wellington At Home Hotel
U Residence Hotel Wellington
U Residence Wellington
Apartment U Residence Hotel Wellington
Wellington U Residence Hotel Apartment
Apartment U Residence Hotel
U Residence Hotel (formerly At Home Wellington)
At Home Wellington City
U Residence
U Residence Hotel Hotel
U Residence Hotel Wellington
U Residence Hotel Hotel Wellington

U Residence Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 244 out of 387 reviews
Rating 8 - Good. 108 out of 387 reviews
Rating 6 - Okay. 22 out of 387 reviews
Rating 4 - Poor. 4 out of 387 reviews
Rating 2 - Terrible. 9 out of 387 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Good sized room. Comfy bed and good shower. Nothing more needed!
Stayed 1 night in Nov 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Check in was easy. Staff were very friendly and helpful and location was fantastic. Room wasn’t very soundproof but thankfully it’s quiet at night so it didn’t cause any problems.
Stayed 1 night in Aug 2024

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is absolutely the best, as it is only a block away from the waterfront, attractions, and many, many restaurants and bars. Staff are all professional and accomodating above and beyond. However the room furnishings are somewhat lacking, with things like luggage racks and desks missing, and no power or USB outlets where they would be most useful At night, the bedroom rattles with the sound of machinery, which goes silent in the morning. There is also no view from most of the balconies, but just having a balcony right by the water is nice
Stayed 5 nights in Sep 2024

10/10 Excellent

Weiran, Fremont

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Nice management. Everything restocked well. Walkable to a lot of dining options. 5 mins walk to bus station that can take you around the city.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great, heaps of space, modern,all the facilities you would need. Very close to walk to anywhere in central Wellington. I was initially unsure about entry procedures but it was easy. Parked across the road in Hotel park, it was only a 2 minute walk to hotel. Overall a place I would recommend. Thanks.
Stayed 2 nights in Jun 2024

8/10 Good

Christin

Stayed 2 nights in May 2024

6/10 Okay

Lu

Travelled with family
Disliked: Property conditions & facilities
Close to Te Papa and the waterfront. Quiet room considering its location. Room was pretty run down though, needs some TLC.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size apartment. Perfect for our family trip to Wellington
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dean

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at U Residence Hotel on our road trip to Queenstown and on our return. We absolutely loved this place and we were travelling with our wee dog who was able to stain our room. It was extremely clean, warm and the location is amazing, both for food and to the Ferry. Check in was easy and contactless. Definitely will stay here again with or without dog.
Stayed 1 night in Apr 2024

4/10 Poor

Jesse

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is advertised as a hotel, but is actually more like serviced apartments. No parking, no checkin desk etc, no dining.
Stayed 1 night in Feb 2024

10/10 Excellent

Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay - it was cool having our little dog stay with us.
Stayed 2 nights in Mar 2024

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
Amazing location to waterfront and Courtney place. Great balcony overlooking Wakefield st. Super comfy bed. Great space inside apartment. Some furniture looking a little tired. But overall exceeded expectations
Stayed 2 nights in Feb 2024

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location very close to TePapa
Stayed 4 nights in Jan 2024

6/10 Okay

Yang

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Abby

Stayed 2 nights in Dec 2023

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Handy central city - tidy and generous room with nice layout
Stayed 1 night in Nov 2023

2/10 Terrible

Fleur

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointment is a nice way of putting my stay at U Residence, Wellington. Online it says the hotel is 4 stars that unfortunately is a joke. Let’s start dishwasher doesn’t work, smoke butts and ash tray on balcony, no pen or paper to write on. Couldn’t connect to the wifi. One rubbish bin that was the size of a peg basket and no refil rubbish liners for when full. No soap. No vacuum cleaner, had a washing machine but no instructions or powder and no line to put clothes on. The shower bottom was uneven and slippery, my 70 yr old dad whom I stayed with slipped over while getting in. Also says pet friendly, no where for your pet to get outside no courtyard had to walk over 1 km for my service dog to wee each time. No stairs to access only a dirty lift. The doors are difficult to unlock and heavy. I was told the hotel had limited parking so asked as a disabled person for parking and the hotel has actually no parking at all it’s inside a shared building. We checked out at 7:30am because of all these factors it was an awful nights stay. I really am wanting a refund because it ruined our entire trip to Wellington and was not worth the money spent. It felt more like a brothel than anything else. I found it hard to give it 1 star. Very misleading online. Also said has sound proof walls that’s not true we could here everyone come and go and both sides of our room shower and use the toilet. Toilet paper was 1 ply but so thin you couldn’t even get it off the roll properly. Refund pleas!
Stayed 1 night in Oct 2023

8/10 Good

Gay

Stayed 1 night in Sep 2023

6/10 Okay

Nicholas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I found it disappointing. It is more like an AirBnB than a hotel. I wanted interaction, someone to recommend restaurants, arrange a taxi, etc. Instead I got a ‘contactless’ reception - otherwise known as a key lock box !!! Disappointing. If you want a hotel with staff, book somewhere else.
Stayed 1 night in Aug 2023

10/10 Excellent

Kristin

Stayed 2 nights in Aug 2023

6/10 Okay

Rachael

Liked: Staff & service
Stayed 1 night in Jul 2023