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"The hotel itself was nice, and the room clean and beautiful with a great view. However our experience in the hotel restaurant wasn't great. We had to wait for the service for quite a bit (there was a wedding in the bigger dining room, so it was understandable that the staff was busy). However, when the food came, my friend found a hair in hers. It was late and already hard to get a hold on the waiter so she just let it slide but later they mixed the desserts too and brought a random slice of cake instead of what we ordered. At that point we just wanted to pay and leave. The so-called icing on the cake was when we finally got to pay for our meals and our waiter insisted that we tip her 10% for the service (she didn't continue until we wrote down the 10% tip on the receipt). This all just left a really bad taste in the mouth. Maybe on a better day the service would be better, but I wouldn't bet on it. Without this, the rating for the hotel would've been 9/10."