2/10 Terrible
Laura
Travelled with group
5 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was shocked to see the judgement and poor service from the staff at the resort. We were celebrating a friends birthday. The judgmental comments from staff, like “we close the bar at 9pm because we aren’t a ‘party’ resort” and learning that our group was being monitored/watched when off the island on a boating experience…..
Guests are frequently reminded that they do not permit BYO through their website FAQS and a pre check in message, but neglects to advertise that they shut their bar at 9pm.
Further, on any night, there were no more than 6 groups of breakfast or dinner guests. Be ready to wait 30 mins for beverage orders and another 30 mins for food. We had to regularly ask for plates to be cleared and top ups on water.
As a reference Their poolside music selection mostly features music from the 60’s and 70’s, and even when we were the only guests in the pool area, when asked if the music could be changed, we were told that “corporate requires this playlist so that no one feels offended”.
Heed warning with this property, spending thousands of dollars for my recent experience was not at all worth it in the least. I typically have a higher threshold for inconveniences, but it was just one thing after another with this property.
Laura
Stayed 3 nights in Nov 2024
