I chose this hotel based on previous visits. I specifically wanted a nice room, a relaxing evening at the pool and firepit - an escape from the heat in my hometown and a retreat for my husband from his 6 day, 58 hour work week. We checked in, and after the clerk had accepted payment, that's when we were told the pool was closed for the evening. At breakfast the next morning, the toaster was down, and the plain waffle batter dispenser was also down.
This hotel is relatively new, and this was such a disappointing visit, considering my last two stays were excellent. Here's hoping that they come back up to their previous standards.