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Quality Inn & Suites Hanes Mall

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn & Suites Hanes Mall

Seasonal outdoor pool
Exterior
Lobby
Desk, blackout curtains, iron/ironing board, free WiFi
Lobby

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Parking included
    Parking included
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
2008 S Hawthorne Rd, Winston-Salem, NC, 27103
  • Novant Health Medical Park Hospital
    4 min walk
  • Novant Health Forsyth Medical Center
    5 min walk
  • Hanes Mall
    10 min walk
  • Winston-Salem, NC (INT-Smith Reynolds)
    12 min drive

Room options

View all photos for Accessible Room, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Accessible Room, 1 King Bed, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Non Smoking

  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 2 Double Beds, Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Single Room, 2 Double Beds, Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking (Upgrade)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking (Upgrade)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Sleep Inn Hanes Mall
Breakfast included
Pet-friendly
Parking included
Free WiFi
3.9 out of 5, Good, (1004)
The price is €78
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Sleep Inn Hanes Mall

About this property

Quality Inn & Suites Hanes Mall

Hotel with free breakfast, a quick walk to Novant Health Forsyth Medical Center
A seasonal outdoor pool, a business centre and a 24-hour front desk are available at this hotel. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a garden, a picnic area and camper van/bus/lorry parking are on-site.
Quality Inn & Suites Hanes Mall offers 146 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Winston-Salem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites Hanes Mall. During your stay, you're just a quick walk from Hanes Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business centre, 3 meeting rooms and an ATM
  • Within a 10-minute walk of Novant Health Forsyth Medical Center and Hanes Mall
  • Pets welcome for a fee
Public spaces have free WiFi. Business amenities include a business centre and 3 meeting rooms. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and a garden are also featured at the business-friendly Quality Inn & Suites Hanes Mall. Free self parking is available.
Guests are served a free self-service breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open on 26 May and close on 04 September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn Winston Salem
Quality Winston Salem
Winston Salem Quality Inn
Quality Inn Hanes Mall Winston-Salem
Quality Inn Hanes Mall
Quality Hanes Mall Winston-Salem
Quality Hanes Mall
Quality Inn Suites Winston Salem
Quality Inn Suites Hanes Mall
Quality & Suites Hanes Mall
Quality Inn & Suites Hanes Mall Hotel
Quality Inn & Suites Hanes Mall Winston-Salem
Quality Inn & Suites Hanes Mall Hotel Winston-Salem

Quality Inn & Suites Hanes Mall Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 256 out of 1001 reviews" "
Rating 8 - Good. 328 out of 1001 reviews" "
Rating 6 - Okay. 177 out of 1001 reviews" "
Rating 4 - Poor. 111 out of 1001 reviews" "
Rating 2 - Terrible. 129 out of 1001 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aniya

Travelled with partner
Liked: Cleanliness, staff & service
Everything was decent for pricing!
Stayed 2 nights in Aug 2024

4/10 Poor

Virginia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very professional and helpful but the accommodations were poor including broken bathroom doorknob, electrical outlet taped in place, poor A/C cooling, smelly room, and TV did not work despite following written instructions
Stayed 2 nights in Aug 2024

6/10 Okay

Dustin

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Nathaniel, Ft Myers

Liked: Cleanliness
Stayed 1 night in Aug 2024

2/10 Terrible

joyce

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
this property was the worst i ever seen i been try to contact you to talk to some one but its impossible you made it that way i going to try a lawyer and see what i can do to get refund the room did not look like the pictures and i believe you guys new that i have picture and i want to send them to you but you made that impossible also i going put them on the internet and show people what you have don i'll also have a friend on good morning america and i will reach out to them and see if they can show the world about what you do to people, ill keep trying until some one will here me . i try call you and you are impossible to reach. i will never use you again joyce lomax at jazza1149@att.net.
Stayed 4 nights in Jul 2024

10/10 Excellent

Will

Liked: Cleanliness, staff & service, room comfort
Awesome customer service!
Stayed 2 nights in Aug 2024

6/10 Okay

Zahra

Decent hotel
Stayed 2 nights in Aug 2024

6/10 Okay

Michele

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ac Loud room room smell of smoke informed front desk did as if we wanted another room
Stayed 1 night in Aug 2024

2/10 Terrible

rachel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures that are advertised is not what you’re walking into.. there was rust and mold in the bathtub and around the toilet, the walls were dirty, finger prints and toothpaste splats all over mirrors . There was an Odor that the bedsheets and towels had as if they were just washed in water. They have the coffee maker inside the bathroom on top of the sink which is very unsanitary. There was many drug addicts in the area doing activities that made me feel unsafe. Staff was not welcoming at all ! I cut my stay short due to this inconvenience. I don’t think this is fair and I feel as you guys should post the accuracy of the hotel we are spending money on. I am highly disappointed and will think twice before booking through Expedia again!
Stayed 2 nights in Aug 2024

4/10 Poor

Matthew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I will begin by saying that the staff that helped me were EXCEEDINGLY kind to me. Caring, compassionate, professional. The night staff, the morning staff, the maintenance staff -all of them were wonderful people. And all of the cons I am about to list have nothing to do with them. I hope the multiple, dark, large stains on the carpet were chew not blood. But then I hope the dark smears along both sides of the mattress pad were blood not feces (I’m sorry, I’m not making this up). The curtains had LOT of holes. Moths? Cigarettes? Not sure, but there were a lot of them in the mornings. There are tons of burns in the carpet. Burns on the dresser. A circular burn on a bedside table that sure looks like the size of a pipe that got too hot (circular, about a nickel in diameter). There were dark hand prints on the bathroom walls where the fingers had been drug down the walls. Faded but very clear. And multiple. The tv didn’t work. They provided instructions which helped, but I needed a passcode they didn’t provide. I was there for my 40 year old wife’s failed cancer surgery, so I didn’t have the time, energy or heart to bring this up to the staff over the two nights I was there. I was too mentally and emotionally blitzed to care the first night, but it was so un-ignorable the second night. I checked out early because my wife was sent home early, but I don’t think I would’ve stayed anyway. But 1 last time -I cannot emphasize enough how kind the staff was to me.
Stayed 3 nights in Jul 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible. As soon as we walked in the room we noticed the big stains on the floor. The bed sheets and skirts around the bed were dirty. Looked like boogers. Tv didn’t work, door didn’t close properly. Roache’s, sketchy people walking around, we felt very unsafe. Very dirty grounds. The ratings and pictures were completely false.
Stayed 2 nights in Jul 2024

6/10 Okay

Abigail

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
They said they couldn't provide more towels for pool 😒
Stayed 3 nights in Jul 2024

10/10 Excellent

Natalie

Stayed 1 night in Jul 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it!
We stayed for 4 days and was a bad area to stay. Looked like someone overdosed on fentanyl a couple doors from us, shady people everywhere. The pool had a light with cord hanging on deck which is dangerous. Our room was ok, except the frig did not work but got a different one, the toilet was running every night and the shower was clogged so it was disgusting taking a shower. We will never stay here again, thanks but no thanks!
Stayed 4 nights in Jul 2024

2/10 Terrible

Lee

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a handicap room that they told me there were none and had to go to 2nd floor.I booked the room due to being at hospital at 6:45 appontment I asked for a 5 o clock wake up and did not get it I had prepaid for my room on the 11th and thhey had me put up a $100 deposit which I have not seen a dime of this was one of the worst motel expreiances I hAVE EVER HAD WILL NEVER BOOK THERE AGIN EVEN THOUGH i HAVE MANY APPONTMENTS AT THE CANCER CENTER
Stayed 1 night in Jul 2024

10/10 Excellent

Shinho

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Estephanie

Stayed 4 nights in Jul 2024

4/10 Poor

Joe

Travelled with family
Disliked: Amenities, property conditions & facilities
No water pressure shower sucked
Stayed 3 nights in Jul 2024

10/10 Excellent

Shonte

Stayed 2 nights in May 2024

10/10 Excellent

ricky

Stayed 1 night in Jul 2024

10/10 Excellent

Dario, Costa Mesa

Stayed 1 night in Jul 2024

6/10 Okay

Hephziba

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
People were great and very nice for older motel.
Stayed 1 night in Jul 2024

4/10 Poor

david

Stayed 4 nights in Jun 2024

2/10 Terrible

Michellie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived at the hotel and it was disgusting. It smelled horribly of smoke that someone tried to cover up One room, when the AC unit was turned on, smelled like death. Something dripped from the ceiling onto the head. There was green mold on the tiles in the bathroom. The carpets were extremely worn and not vacuumed. Hair on the sheets, pillowcases smelled terrible on all pillows. Tried to make a complaint when leaving property but waited at front desk and no one came.
Stayed 1 night in Jun 2024