The manager was very nice and immediately responded to our questions and calls. When we arrived, the temperature in the room was 56 degrees. The last night we were there, the room contained a lot of cigarette smoke, that seemed to come from the heat duct. we left the door open and turned off the heat to help clear the air. The storm windows were partly open, so that when it was cold/windy, there was a draft in the room from the windows. We liked the location and the room itself, and appreciated having small refrig. which was not expected. Hopefully when the remodeling downstairs is complete, more attention can be paid to the sleeping rooms. We hope to stay here again when we visit my daughter.