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Grand Mercure Xian Renmin Square

4.5 star property

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Photo gallery for Grand Mercure Xian Renmin Square

Pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Lobby
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Breakfast available
  • Gym
  • Room service

Explore the area

Map
319 Dongxin Street, Xi'an, Shaanxi, 710004
  • Xi'an City Walls
    ‪1 min walk‬
  • Xi'an Bell Tower and Drum Tower
    ‪4 min drive‬
  • Xi'an Bell Tower
    ‪5 min drive‬
  • Xi'an (XIY-Xianyang Intl.)
    ‪50 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Single Beds

  • 31 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Deluxe Suite, 1 King Bed

  • 60.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

View from room

Executive Suite, 1 King Bed

  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Grand Mercure Xian Renmin Square

Luxury hotel with full-service spa and fitness centre
This hotel features a full-service spa, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and spa services. Housekeeping is available on request.
Grand Mercure Xian Renmin Square offers 202 air-conditioned accommodations with minibars and a safe. 29-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Xi'an hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
During your stay at Grand Mercure Xian Renmin Square, you're just a quick walk from Xi'an City Walls. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast offered for a fee
  • Indulge with aromatherapy, hydrotherapy or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Steps from Xi'an City Walls and 5 minutes on foot from Shaanxi Science and Technology Museum
  • Airport shuttle service available for a fee
Grand Mercure Xian Renmin Square offers its guests a full-service spa and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 1938 square feet (180 square metres) and includes conference space. Spa services, an arcade/games room, and multilingual staff are also featured at the luxury Grand Mercure Xian Renmin Square. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Xi'an hotel.

Guests can enjoy buffet breakfast for a fee.
57 Cafe – This restaurant serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee: CNY 115 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 57 Cafe

Things to do

  • Arcade/game room
  • Full-service spa
  • Gym

Family friendly

  • Arcade/game room
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,938 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 29-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Xian Renmin Square

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 290.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 115 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 290.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Grand Mercure Xian Renmin Square offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Mercure Renmin
Grand Mercure Renmin Hotel
Grand Mercure Renmin Hotel Xian Square
Grand Mercure Xian Renmin Square
Grand Mercure On Renmin Square Hotel Xi`An
Grand Mercure Xian On Renmin Square China/Shaanxi
Mercure Xi An
Grand Mercure Xian Renmin Square Hotel
Grand Mercure Renmin Square Hotel
Grand Mercure Renmin Square
Mercure Xian Renmin Square
Grand Mercure Xian Renmin Square Hotel
Grand Mercure Xian Renmin Square Xi'an
Grand Mercure Xian Renmin Square Hotel Xi'an

Grand Mercure Xian Renmin Square Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 191 out of 363 reviews
Rating 8 - Good. 121 out of 363 reviews
Rating 6 - Okay. 37 out of 363 reviews
Rating 4 - Poor. 11 out of 363 reviews
Rating 2 - Terrible. 3 out of 363 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe I am just being mean for not giving this property a five star. The porperty is in a very good condition, not as close to the touristic areas within the city wall. Receptionists do not speak very good english but they did their very best to help me especially when I was contacting my Didi driver for my pick-up. I would definitely stay in this property again though.
Stayed 2 nights in Jan 2025

4/10 Poor

Rhys

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice hotel, but not for me

Nice hotel, but not something I’ll recommend to the elderly or if you’re looking for a lively environment. The hotel is within a compound of 3 different hotels, not easily accessible. My immediate feedback: 1) Secluded location 2) Long building, with breakfast in one end. So imagine if you’re staying at the other end of the hotel. 3) All the facilities like gym n swimming pool are not within the building. You’ll need to walk about 8min outdoors to Sofitel hotel to use the facilities. 4) Room is dated. The standard Queen size room is very small. I upgraded the room, as the original room felt uncomfortable. 5) Shower room floor is very slippery. I fell twice during my stay. 6) There’s constructions behind the hotel, which lasted until almost mid night. 7) Most of the staff didn’t smile. There’s that unwelcoming feeling each time I stepped into the hotel. 8) It’s important to pin the hotel correctly as there’s only one entrance. My cab dropped me off at the back gate and I had to walk 20min with my luggage in order to reach the hotel.
Stayed 4 nights in Nov 2024

8/10 Good

Luping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay!
Stayed 4 nights in Oct 2024

4/10 Poor

Luis

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Decadent and outdated

The hotel is not only outdated but decadent. Installations, rooms, facilities, appliances, breakfast and almost everything are not even close to a grand mercure standard. One day, in the middle of the night there was a power shortage in our room (electrical installation malfunction) and the emergency light was lit on our faces making it necessary to call maintenance before morning and wait for repairs. It has haf its glory days but today couldn't be classified anything above 3 stars. On the positive side the bed was very good and comfortable.
Stayed 3 nights in Sep 2024

10/10 Excellent

SEOW CHOW

Travelled with family
Liked: Cleanliness, staff & service, amenities
The building and the room has the old english theme which is very unique. i totally understand if the hotel management want to keep to the theme but some refurbishments are needed as the room look worn out i.e bathroom tiles, the cabinets, carpets. Overall, the room was clean and bed was comfortable.
Stayed 2 nights in Sep 2024

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived at 10pm we were greeted by a room upgrade with a welcome cake for our anniversary: simply magnificent: brilliant location, staff excellent all the time, impossible to rate other than as 10/10. Only one small item to comment on: more a cultural difference than anything: the fridge was not cold, probably because the locals like warm drinks including beer. However, plenty of ice freely available on request. In summary, we loved it.
Stayed 5 nights in Sep 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient location, easy access to the subway.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yifan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and service is beyond great! Very quiet and clean. They offer a five star breakfast buffet that includes both local and International food options. Our family enjoys the food and service a lot during our stay. The hotel room is spacious and beautiful. We will definitely book the hotel again when we visit XI’An next time!
Stayed 3 nights in Jul 2024

10/10 Excellent

John

Stayed 2 nights in Jul 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the GM, traveling as a family of 4 with 2 rooms. The GM is aged royalty, a bit past her prime, but she remains elegant, graceful, and comfortable. Great hotel for the money. We would happily return.
Stayed 3 nights in Jun 2024

10/10 Excellent

artan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service. Great room.
Stayed 1 night in Jun 2024

8/10 Good

Victoria Suzanne

Liked: Cleanliness, staff & service
The room is not well lit and despite the temperature being hot this period, the AC was not working well. Hotel was well located and some of the tourist spots were within walking distance.
Stayed 3 nights in May 2024

10/10 Excellent

Krisztián

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money
Stayed 1 night in May 2024

10/10 Excellent

Daisuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Felt great staying this place

I think this was the best stay in the whole China trip for me. I enjoyed the place, shower & bath, comfortable bed, breakfast, and hospitality staff. The location was a bit distanced from the station but taxi makes a big difference to come back here. I wish Japanese restaurant was open but I enjoyed the Chinese restaurant at Sofitel as well.
Stayed 2 nights in Aug 2023

10/10 Excellent

HANGMEI

Liked: Cleanliness, staff & service, property conditions & facilities
Big bed.
Stayed 3 nights in Jul 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, room comfort

awful female facilities at shared pool

Grand Mercury is a beautiful old world hotel with dark wooden decor in the rooms. We checked in easilly. I was a little disappointed to find out that all the restaurants and swimming pool were not in this hotel, they were within a complex of hotels and you had to cross the grounds to access the other hotels facilities. Eg the Italian restaurant in one restaurant and the bar and pool within the Sofitel which wasn’t great in depths of winter. The main negative therefore isn’t about this hotel but the changing rooms at Sofitel swimming pool. At first its very elegant, but when you enter female changing rooms it’s like a 1980s council provided changing room. Nowhere to hang your towel while you shower, no costume dryer, dilapidated fixtures with wallpaper mouldy and peeling. However my husband advises me the men’s was plush, had its own hot tub, sauna and massage beds. It makes one wonder about the type of establishment it is and the services provided, clearly more geared towards male travellers
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We did not like that there was not a restaurant onsite except for breakfast, but the breakfast was excellent and they did have evening room service. I am in a wheelchair and there was a ramp into the hotel and easy access to the restaurant. The staff was fabulous, the room was wonderful and it is central if you are a walker.
Stayed 3 nights in Nov 2019

6/10 Okay

SK, Gaithersburg

Travelled with family
Liked: Cleanliness, staff & service
Overall the property is good and clean. However, the disappointing part is with mosquitoes both in the lobby and rooms. Hotel Management did not make enough efforts to check and prevent the mosquito menace.
Stayed 2 nights in Oct 2019

6/10 Okay

john

Liked: Cleanliness

Renmin Square is nice, hotel so-so

Nice, but small rooms (we had a queen). No restaurant in this hotel - except a breakfast buffet for extra $. There are restaurants in the Renmin Square complex which has multiple hotels grouped together. Pleasant enclave.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a very good location and the staff are very friendly. The rooms are a somewhat small and are a bit dated but overall a nice stay.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room felt very cozy. The hotel is a five-minute walk from the residence park entrance.
Stayed 1 night in Aug 2019

2/10 Terrible

sandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
, the bed are extremely uncomfortable,the bathtub was clogged,the hotel is not smoke free.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must stay property — fantastic

This hotel was amazing on all accounts....service, location, price and comfort! An absolute jewel.
Stayed 1 night in Jun 2019