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XI'AN Mark and Henry Apartment

3.0 star property

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Photo gallery for XI'AN Mark and Henry Apartment

Exterior
Comfort Apartment, 2 Bedrooms, Accessible, City View | View from room
Restaurant
Exterior
Comfort Apartment, 2 Bedrooms, Accessible, City View | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Washer
  • Parking available
  • Room service
  • Housekeeping
  • Air conditioning
  • Kitchen

Explore the area

Map
Rm 4-2022, 20F, Unit 4,C&A left Block 15, Zhongmao Plaza, Nanshaomen, Xi'an, Shaanxi, 715400
  • Small Wild Goose Pagoda
    ‪12 min walk‬
  • Drum Tower
    ‪14 min walk‬
  • Xi'an Museum
    ‪15 min walk‬
  • Xi'an (XIY-Xianyang Intl.)
    ‪47 min drive‬

Room options

View all photos for Comfort Apartment, 1 Bedroom, Accessible

Comfort Apartment, 1 Bedroom, Accessible | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Comfort Apartment, 1 Bedroom, Accessible

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, Accessible

Standard Apartment, Accessible | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Standard Apartment, Accessible

  • 40 sq m
  • Studio
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Comfort Apartment, 2 Bedrooms, Accessible, City View

Comfort Apartment, 2 Bedrooms, Accessible, City View | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Comfort Apartment, 2 Bedrooms, Accessible, City View

  • 60 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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Exterior

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    About this property

    XI'AN Mark and Henry Apartment

    Central aparthotel connected to a shopping centre in Xi’an City Center with free valet parking
    Along with self parking, this smoke-free aparthotel has a microwave in a common area and a business centre. Free WiFi in public areas and free valet parking are also provided. Additionally, dry cleaning, laundry facilities and express check-in are on-site. Each apartment provides free WiFi and free wired Internet, an LED TV with cable channels, and a kitchen with a fridge and a stovetop. Guests can appreciate conveniences, such as a washing machine and an electric kettle, and other amenities include room service and a rice cooker.
    XI'AN Mark and Henry Apartment offers 12 air-conditioned accommodations with rice cookers and complimentary slippers. Accommodation at this 3-star aparthotel has kitchens with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

    Guests can surf the web using complimentary wired and wireless Internet access. 42-inch LED televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and microwaves can be requested.

    With your stay at XI'AN Mark and Henry Apartment, you're connected to a shopping centre and just a quick walk from Xi'an Calligraphy Museum. You'll find features such as free WiFi in public areas and free valet parking, plus a business centre. Built in 2014, this comfortable aparthotel has 12 apartments. Each apartment offers free WiFi and a kitchen.
    • Each apartment offers a kitchen, a washing machine and an LED TV
    • Free WiFi and wired Internet
    • Free valet parking
    • Self-parking available for a fee
    • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
    • Within a 15-minute walk of Small Wild Goose Pagoda and Drum Tower
    • Airport shuttle service available for a fee
    WiFi and wired Internet are free in public spaces. You'll find a business centre on site. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at XI'AN Mark and Henry Apartment. Free valet parking is available.

    This 3-star Xi'an aparthotel is smoke free.

    Room service (during limited hours) is available.

    Languages

    Chinese (Mandarin), English

    Property amenities

    Internet

    • Available in the apartment: Free WiFi and wired internet
    • Available in some public areas: Free WiFi and wired internet

    Parking and transport

    • Free offsite parking
    • Street parking available
    • 24-hour return airport shuttle on request for a surcharge
    • Free valet parking on site
    • Parking on site (CNY 72 per day)

    Family friendly

    • Children stay free (see details)

    Kitchen

    • Cleaning supplies
    • Cookware, dishware, and utensils
    • Electric kettle
    • Hob
    • Ice maker
    • Microwave
    • Refrigerator
    • Rice cooker

    Dining

    • Limited room service

    Bedrooms

    • Bedsheets provided

    Bathroom

    • 1 private bathroom
    • Free toiletries
    • Hair dryer
    • Shampoo
    • Shower
    • Slippers
    • Soap
    • Toilet paper
    • Towels provided

    Entertainment

    • 42-inch LED TV with cable channels
    • Art gallery

    Laundry

    • Dry cleaning/laundry service
    • Laundry detergent
    • Laundry facilities
    • Washing machine

    Work spaces

    • Business centre

    Comfort

    • Air conditioning
    • Heating

    Pets

    • No pets allowed

    Suitability/Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Lift
    • Wheelchair-accessible path of travel
    • Smoke-free property

    Services and conveniences

    • Blackout drapes
    • Guidebooks
    • Housekeeping (daily)
    • Iron/ironing board
    • Limited-hour front desk
    • Luggage storage
    • Multilingual staff
    • Tour and ticket assistance

    Location highlights

    • Connected to a shopping centre
    • In a historical district
    • In the city centre
    • Near a metro station
    • Near a train station

    Things to do

    • Designer stores
    • Shopping centre
    • Theme park nearby

    Safety features

    • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
    • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

    General

    • 12 units
    • Built in 2014
    • Connecting units available
    • Soundproofing

    Policies

    Check-in

    Check-in start time: 2:00 PM; check-in end time: 11:30 PM
    Early check-in subject to availability
    Express check-in available
    Minimum check-in age - 16

    Check-out

    Check-out before noon
    Late check-out subject to availability
    Express check-out available

    Special check-in instructions

    The front desk is open daily from 9:00 AM - 11:30 PM
    Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staffed during limited hours
    To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

    Access methods

    Front desk (limited hours), smart lock

    Pets

    • No pets allowed

    Children and extra beds

    • Children are welcome.
    • Kids stay free! Children stay free when using existing bedding.
    • Cots (infant beds) are not available.

    Payment types at the property

    Important information

    Fees

    Guests will be asked to pay the following charges at the property:

    • Deposit: CNY 200 per stay

    We've listed all charges provided to us by the property.

    Optional extras

    The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

    • Airport shuttle fee: CNY 200.00 per vehicle (one-way)
    • Self-parking fee: CNY 72.00 per day

    This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

    You need to know

    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards and cash
    On-site parties or group events are strictly prohibited
    Long-term renters welcome
    Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    Host has not indicated whether there is a smoke detector on the property
    The front desk at this property is open daily from 9:00 AM - 11:30 PM.
    To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival at the property.

    We should mention

    • Children stay free in the same room as the parent or guardian when using existing bedding.
    • Registered guests are the only ones allowed to be in guestrooms.
    • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

    National rating

    For the benefit of our customers, we have provided a rating based on our ratings system.

    Property is also known as

    XI'AN Mark Henry Apartment
    Mark Henry Apartment
    XI'AN Mark Henry
    Mark Henry
    Xi'an Mark And Henry Xi'an
    XI'AN Mark Henry Apartment
    XI'AN Mark and Henry Apartment Xi'an
    XI'AN Mark and Henry Apartment Aparthotel
    XI'AN Mark and Henry Apartment Aparthotel Xi'an

    XI'AN Mark and Henry Apartment Reviews

    Reviews

    7.4

    Good

    Rating 10 - Excellent. 4 out of 17 reviews
    Rating 8 - Good. 6 out of 17 reviews
    Rating 6 - Okay. 5 out of 17 reviews
    Rating 4 - Poor. 1 out of 17 reviews
    Rating 2 - Terrible. 1 out of 17 reviews

    7.4/10

    Cleanliness

    7.8/10

    Staff & service

    7.4/10

    Property conditions & facilities

    Reviews

    8/10 Good

    Verified traveller

    Stayed 6 nights in May 2019

    6/10 Okay

    HL, Sydney, Australia

    Liked: Staff & service
    Convenient location
    Good location walking distance to ancient city wall and subway station Nan Shao Men. Supermarket and eating places are right downstairs. Rooms are basic and musty smell? due to wet weather when we stayed there. Mark is friendly and welcoming, helped me out with transport and information of the city. Thank you!
    Stayed 4 nights in Sep 2017

    2/10 Terrible

    Ken

    Disliked: Staff & service, property conditions & facilities, room comfort
    Disappointed moved out to another hotel
    Before we arrived i tried to contact the owner using the contact form on the apartments website but never received a reply. Managed to organise pick up from airport after contacting owner by email. We arrived at night and realised that would be impossible to find the place if not being picked up. Had booked a courtyard room but got one overlooking noisy street. Beds were uncomfortable and wall in bathroom where shower was exposing pipes. Hard to contact owner without wechat or whatsapp which i dont have, owner was not there. While the units have good facilities you do get what you pay for and i think the photoes oversold what you got no mention of wet bathroom. wifi didnt work either.Couldn't recommend to anyone unless on a budget.
    Stayed 4 nights in Sep 2017

    8/10 Good

    Verified traveller

    Liked: Cleanliness, staff & service, room comfort
    good location, helpful and friendly host
    Mark was very nice to us, send us local attraction and maps. When he learned that we have been having trouble with our smart phones, he spend hours to help us to fix it and make our lives much easier. We had a good time in Xi'An. The location is great and the place is clean. The only thing would be nice is the shower. It is the kind that get the whole bathroom wet.
    Stayed 6 nights in Jul 2017

    6/10 Okay

    Verified traveller

    Liked: Staff & service
    Very good location
    We initially booked a studio apartment but was given a two-bedroom apartment as an upgrade. Unfortunately, the cleanliness of the apartment and the facilities wasn't up to standard in various aspects. However, the owner was very accommodating and easily contactable. He arranged for someone to do our laundry when we weren't able to use the washing machine, and he also organized for someone to drop us off at the airport.
    Stayed 2 nights in Jul 2017

    6/10 Okay

    Verified traveller

    Disliked: Staff & service
    we had some bed sheets which contained stain on them. the room service didn't want to change for us. I asked her that what she would think if I wrote review about it, and it propelled her. when we checked in, the guy was not very friendly and had a sort of attitude which made me wonder if all people in xi an were like this.
    Stayed 2 nights in Jun 2017

    4/10 Poor

    Ania, London

    Liked: Cleanliness
    Disliked: Staff & service
    We booked a transfer from the airport as we were landing around 24. The taxi never came. We were told to take our taxi as they forgot about us as this was booked 2 months ago. Our driver found the place but noone was waiting for us outside and there was no reception. He called the hotel and a few minutes later the guy in pjs came to take us to the apartment which was on 20th floor not 10th.
    Stayed 3 nights in Jun 2017

    10/10 Excellent

    Linda

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Overall Great location & comfortable!!
    the location was great and Mr. Chen met US at our taxi. the stay overall was very good an living room was quite confortable. Cleaning wasn't the best (trash not emptied each day, extra toilet paper wasn't left, we had to ask for microwave to be cleaned, and bathroom toilet and floor wasn't cleaned each day). the place was in good condition and we were comfortable in the living room. we see the cleaning issues not a super huge problem for only four day stay. our bed was VERY hard so my husband and i didn't sleep too well. the bed was good but just too firm for US. we loved the location as it was easy to walk to Bell and Drum Tower, Wall, and Muslim Street. Very close to Starbucks, restaurants, mall, convenience stores, banks, and more!
    Stayed 4 nights in Jun 2017

    8/10 Good

    Lucie

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Definitely great value for money, Mark was really helpful and communicative and provided us with a lot of information.

    6/10 Okay

    Verified traveller

    Liked: Cleanliness, staff & service, room comfort
    The location of the hotel is very good, within walking distance to city wall. It is also closed by Metro Station.

    10/10 Excellent

    Matangaro

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Superb Appartment
    It was an amazing Appartment convenience to the city wall, airport shuttles, shops & restaurants

    10/10 Excellent

    Yiu

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Excellent location; Large & Clean; Feels like Home
    We stayed in the two bedroom apartment with a large living room. The TV works great and the couch was big and comfy. Room was large and clean and apartment was right off the metro station and right above the shopping mall with a large food court on the fifth floor. The building is mixed use with lots of different offices, services and shops. It was easy to check in and check out - just talk to Mark on Wechat beforehand. Overall an excellent stay and a great value.

    10/10 Excellent

    YUKO

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    地下鉄の駅が近いので便利です
    中国語か英語を話せる方にはかなりオススメです。ロケーションも非常によかったですし、普通のウィークリーマンションみたいな感じなので家族でゆっくりくつろぎながら観光楽しめました。夫婦2組で利用したのでかなり割安でした。
    Stayed 3 nights in Nov 2017

    6/10 Okay

    Verified traveller

    Liked: Staff & service
    Disliked: Cleanliness
    Excellent location, close to All amenities
    1. Excellent location 2. nice staff, help reserving museum entrance tickets Would rate 5 if 1. no roaches 2. Staff stand-by in the early mornings so I can be picked up by my tour guide ( I waited 1 hr T_T)
    Stayed 4 nights in Sep 2017

    8/10 Good

    CHENG CHI

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Location is great, very close to subway station. High C/P, good for family trip.
    Stayed 6 nights in Jul 2017

    8/10 Good

    アンジェロ, 川崎市

    Liked: Property conditions & facilities, room comfort
    交通の便がいいホテル
    南関正街に面していて地下鉄の南稍門の駅から歩いて数分なので、交通の便がとてもいい場所にあります。また、同じビルの地下に大きなスーパーや５階にフード・コートがあるので、食事をしたり食べ物や飲み物を買うのに不自由しませんでした。ただ、wifiのスピードが少し遅いのと、テレビの回線が良くないためよくフリーズしていました。
    Stayed 5 nights in May 2017

    8/10 Good

    Skim, Syd

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    남문근처 교통 및 편리한위치
    가격에 비해 위치. 시설 좋습니다. 다만 큰길가에 위치해있어서 저녁에도 차소리 특히 빵빵거리는 소음이 심한편입니다. 슈퍼마켓. 편의점. 식당들이 건물밖으로 나가면 위치해있고 버스.지하철이 근접해서 이동도 좋습니다. 가족여행에 적합한 숙소입니다. Mark (관리자) 도움이나 궁금한거 문의하면 바로 알려줍니다. 호텔에서 좁게지내는것보다 저렴한가격대비 이만한 숙소는 없는듯합니다. 가격이저렴해서 걱정했는데 소음말고는 강추입니다.