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Secrets Lanzarote Resort & Spa – Adults only (+18)

5.0 star property
VIP Access

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Photo gallery for Secrets Lanzarote Resort & Spa – Adults only (+18)

4 outdoor pools, open 9:00 AM to 8:00 PM, pool umbrellas, pool loungers
65-inch Smart TV with satellite channels, TV
Exterior
Terrace/patio
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pet-friendly

Explore the area

Map
Urbanizacion Cortijo Viejo, Puerto Calero, Yaiza, Lanzarote, 35570
  • Fariones Sports Center
    ‪8 min drive‬
  • Puerto del Carmen Beach
    ‪16 min drive‬
  • Playa Chica
    ‪18 min drive‬
  • Arrecife (ACE-Lanzarote)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room, Terrace (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Terrace (Preferred Club)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Terrace, Partial Sea View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Terrace, Partial Sea View (Preferred Club)

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Terrace, Ocean View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, Terrace, Ocean View (Preferred Club)

  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Pool Access (Terrace - Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Pool Access (Terrace - Preferred Club)

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace, Ocean View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Terrace, Ocean View (Preferred Club)

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Terrace, Ocean View (Preferred Club)

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Terrace, Ocean View (Preferred Club)

  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Terrace, Ocean View (Preferred Club)

Deluxe Room, Terrace, Ocean View (Preferred Club) | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Terrace, Ocean View (Preferred Club)

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Terrace, Ocean View

Double Room, Terrace, Ocean View | View from room

Double Room, Terrace, Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room, Terrace, Pool View

Double Room, Terrace, Pool View | In-room safe, desk, laptop workspace, blackout curtains

Double Room, Terrace, Pool View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Terrace

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Terrace

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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Exterior

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  • All-inclusive
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4.2 out of 5, Very good, (1002)
The price is €328
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includes taxes & fees
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About this property

Secrets Lanzarote Resort & Spa – Adults only (+18)

Adults-only hotel with 6 restaurants and 4 outdoor pools
This smoke-free hotel features 6 restaurants, 4 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include 5 bars/lounges, a fitness centre and a poolside bar.
Secrets Lanzarote Resort & Spa – Adults only (+18) offers 335 air-conditioned accommodations with espresso makers and a safe. 65-inch Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Secrets Spa has 10 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Secrets Lanzarote Resort & Spa – Adults only (+18). During your stay, you'll be close to Puerto del Carmen Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 4 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at World Café, one of the property's 6 restaurants and 5 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to facials, body treatments or massages at Secrets Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 8 minutes by car from Fariones Sports Center and 8 minutes from Timanfaya Sub
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Secrets Lanzarote Resort & Spa – Adults only (+18) are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Secrets Lanzarote Resort & Spa – Adults only (+18) offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 23003 square feet (2137 square metres) and includes a conference centre. A fitness centre, spa services, and a library are also featured at the luxury Secrets Lanzarote Resort & Spa – Adults only (+18). Self parking is free.

This 5-star Yaiza hotel is smoke free.

World Café – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Barefoot Grill – This bistro specialises in Mediterranean cuisine and only serves lunch. Reservations are required. Open daily.
Portofino - Italian – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Gohan - Sushi Bar – This restaurant only serves dinner. Reservations are required. Open daily.
Bluewater Grill – This restaurant only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Secrets Lanzarote Resort & Spa – Adults only (+18) are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Tennis
Volleyball

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bluewater Grill
  • Gohan - Sushi Bar
  • Portofino - Italian
  • World Café

Things to do

  • 4 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Library
  • Outdoor tennis court
  • Sauna
  • Scuba diving
  • Steam room
  • Tennis lessons
  • Volleyball
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (23,003 square foot of space)

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property's restaurants are open seasonally.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Spa fee: EUR 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hesperia Lanzarote Hotel Yaiza
Hesperia Lanzarote Yaiza
Hotel Hesperia Lanzarote - Adults Only Hotel Yaiza
Hotel Hesperia Lanzarote - Adults Only Hotel
Hotel Hesperia Lanzarote - Adults Only Yaiza
Hesperia Lanzarote
Hesperia Lanzarote Yaiza

Secrets Lanzarote Resort & Spa – Adults only (+18) Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 462 out of 1002 reviews
Rating 8 - Good. 388 out of 1002 reviews
Rating 6 - Okay. 111 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ena Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent. Everything was spotless, the staff were exemplary, the facilities superb.
Stayed 5 nights in Nov 2024

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A lovely hotel, good location with a great spa! Beds were huge and big TV, quiet resort, buffet food was great with lovely presentation. Staff really friendly. Definitely recommend the spa. Close walking distance to the marina with a market on Tuesdays and Fridays. Gym was open 24hrs and had good selection of equipment. There are many free workshops (sushi making, macrame, cocktails, plants) and yoga/archery classes which were brilliant - we really enjoyed them! Some downsides were that free drinks were sometimes given upon entry to the restaurants for the first three days, then it stopped and not sure why. Unfortunately an item of my clothing was stolen from the women’s changing room so don’t go in with anything other than your swimwear and robe as very few lockers available if any. Our bench at the end of our bed was taken away also after the third day too, which was random. We had a problem with a drilling and hammering noise at 3am and after two nights of this we asked the hotel to investigate and thankfully they offered us to move rooms which was appreciated, but the staff were not sure what was causing the noise. Overall, enjoyed our stay but there are a couple of things that could be improved to make it a full 5 star experience.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An idyllic anniversary holiday
We stayed at Secrets for 5 nights and had the most amazing time. The welcome we received on arrival was attentive, warm & relaxed. Our room was so much better than we’d anticipated - spacious, clean, view to die for. The hotel gifted us a bottle of champagne & some chocolates in our room as we were there to celebrate our anniversary. The hotel was relaxed, clean & easy to navigate. We also had a massage in the spa whilst there and it was one of the best massages either of us had ever experienced. We found ourselves saying multiple times during our trip ‘I’d happily come back here’. We only had a couple issues during our stay. 1. The service we experienced at the Barefoot Grill was not up to the same standard as service across the rest of the hotel. We were standing waiting for a table for 5 minutes without any recognition from the servers that they were aware of us waiting. Then it took a further 5-10 mins to get menus once we were sat down. 2. There was a couple of days where our room wasn’t restocked with water after housekeeping and dirty glasses were left in our room after housekeeping had been. But, the size of those issues (insignificant in relation to the rest of the holiday) shows how hard it was to find fault with the holiday. Thanks to the Secrets Lanzarote team for making our anniversary trip a special one!
Stayed 5 nights in Nov 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely location and great property, we had a wonderful stay. My two main bits of feedback: it was unclear that going as “Preferred” unlocks a few extras for All Inclusive customers when booking through Expedia - it’s not just a difference in room! And, the service from staff was alright but not excellent or ‘5 star’, for example, once our food and drink order was taken and we were served our meal, that was it for staff interaction until a dessert menu was offered (and even then, only on some occasions, others we left after 20 minutes of empty plates at our table). Glasses were always left empty by staff, refills or additional drinks orders were not offered and no checks were made during our meal about the food or our dining experience. I acknowledge this is particularly fussy, but should be expected for a resort marking itself as 5 stars! Adjust the price and the rating and then I would adjust my expectations!
Stayed 4 nights in Oct 2024

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Staff was very pleasant
Stayed 7 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the whole an enjoyable trip. Cleanliness and service very good . Room comfortable ,well positioned, but a long walk with nearest lift out of action. Suroundings/gardens pleasent , too many steps and some surfaces rough uneven/cracked, not easy for disable/wheelchair users. On the whole dining good, disapointing to have to pay for drinking water each night,
Stayed 7 nights in Oct 2024

10/10 Excellent

Liz

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Thomas William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Feel drinks could have been. Slightly cheaper and more food options during the day
Stayed 4 nights in Oct 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay and look forward to visiting again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and attentive. Extremely clean hotel and well laid out if a bit tired in some places. Hallways very echoey so sound travels far and the walls in the rooms are thin so neighbours can be heard above, below and to the side. Not true all inclusive as some drinks on menus had an extra charge but a good selection none the less
Stayed 7 nights in Sep 2024

6/10 Okay

Alejandro

Liked: Staff & service, property conditions & facilities
Un "todo incluido" a precio de cinco estrellas. El hotel en general es espectacular. Aunque debe ser complicado mantener unas instalaciones tan grandes en un estado óptimo y eso se nota en algunos detalles en los que el paso del tiempo ha hecho mella, como algunos pasillos, jardines o ascensores. La habitación muy grande, con una cama alucinante más ancha que larga. Los amenities correctos. Lo peor sin duda es la calidad de la comida. En el desayuno cuesta elegir. Sí, hay de todo pero de una calidad bastante regular. La bollería se lleva la palma, incomible. Mi recomendación, menos y mejor. Una buena selección. Incluso el restaurante grill, cuya carne está bastante bien, tiene ese toque de calidad media (el pan por ejemplo es terrible). Es una pena, parece que está diseñado para echarte de comer, más que para ofrecerte algo rico, sabroso, exclusivo. Los estragos quizá de estar destinado a un turismo de masas extranjero. El SPA está muy bien, aunque pagamos el bono de todos los días y no pudimos disfrutarlo. El último día de nuestra estancia estaba cerrado. Pregunté por un reembolso pero no me lo aceptaron. A cambio nos dejaron "late check-out" sin coste. El personal en general encantador y pudimos disfrutar de alguna sorpresa en la habitación. Resumiendo, esperaba una experiencia más personal, con una gastronomía más cuidada. La experiencia en general es buena pero si quieres algo más exquisito tendrás que buscar otro sitio.
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. The staff were very helpful. Sometimes the service at meal times was a bit slow. The food was superb In general, it was a lovely stay and we got what we needed from it (rest, sun and lovely food)
Stayed 7 nights in Sep 2024

8/10 Good

Teean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lovely room. Had a bit of a problem with the food quality and made a complaint. To be fair to the hotel they did all they could to accommodate us and gave us a complimentary meal and a gift. They appreciated the feedback and if they get the food right this hotel could be outstanding. Staff a very friendly and would stay here again.
Stayed 5 nights in Aug 2024

6/10 Okay

ROBERT ANTHONY

Disliked: Property conditions & facilities
Pool facilities and the prefered lounge great...though tables for food in need of proper repair or replacement...unstable and loose screws seen. Loose tiling around resort, coykd cause trip or slip hazards for older or disabled guests. Loose banisters on stairs..falling hazard Water dripping from ceiling near pool table mezzanine...a slip hazard..even with foldable sign there! Cracks in walls with lime mortar..removed. Poor lighting on sensors near pool stairs so could cause trip or fall incident ay night?
Stayed 7 nights in Jul 2024

8/10 Good

Adam

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is stunning, the rooms, pools and grounds are all beautiful and very clean. The staff were very helpful. Particularly a worker named Kone who always welcomed you with a smile and went above and beyond to make your stay exceptional. There are a few restaurants a short walk away at the marina or you can get a short taxi to Puerto del Carmen which has plenty of bars and restaurants. The only downside is that you have to be up early in order to get a sun bed and the food at the buffet and the pool bar were very expensive for the quality of the food. Other than that, we really enjoyed our stay
Stayed 10 nights in Aug 2024

10/10 Excellent

J

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back soon
From start to finish staff were so welcoming and accommodating will be back soon can't thank the staff enough for their hospitality it really makes a difference when you're on holiday to be welcomed by smiling faces and knowledgeable staff who are happy to enhance your experience Thank you
Stayed 4 nights in Aug 2024

8/10 Good

joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice hotel - lovely staff
Stayed 5 nights in Aug 2024

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at this property. First time since it became Secrets Lanzarote. Some changes meant we couldn’t use all the pools however the three we could use were ideal. Staff were just delightful. Food was varied and always delicious. An absolute joy of a stay. Would highly recommend!
Stayed 4 nights in Aug 2024

6/10 Okay

Eleni

Travelled with family
Liked: Amenities
We stayed for 13 days at this location and wouldnt call it luxury at all. We purchased a Preferred Club all inclusive package because of previous experiences with the brand in Dominican and Mexico and were quickly disappointed. The hotel is beautifully designed and in a great location but getting tired and needs a refresh. Our room had cockroaches and we also saw them in hallways and the spa, so were wondering what goes on in the kitchen. We could never get loungers by any of the pools including the one at Preferred Club so we gave up. The cafe for Preferred Club has less options than Coco Cafe. The Preferred Club restaurants are really subpar compared to other locations and the service is really poor so we ended up using the buffet instead or eating out. Our complaints to Customer Experience met with indifference (eg Lanzarote has cockroaches, or when we asked why the server wasn't refilling my husband's wine they said they had other work to do). We don't recommend this hotel if you want a 5 star experience.
Stayed 13 nights in Jul 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a dream come true !!! Firstly the dining option is amazing!!! My favourite was the world class restaurant!!! The chefs in there are the best !!! Wide food options and good quality food and drinks!! The Piano bar is the most exciting!!! Enjoyed live music and entertainment!!! I love it
Stayed 3 nights in Jul 2024