York Pavilion Hotel, Sure Hotel Collection by Best Western

See all properties

VIP Access

Choose dates to view prices

Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Parking available

Laundry

Housekeeping

Explore the area

45 Main Street, Fulford, York, England, YO10 4PJ

University of York
19 min walk
McArthur Glen Designer Outlet
3 min drive
York Barbican
3 min drive
Leeds (LBA-Leeds Bradford)
51 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

9 sq m
Sleeps 2
2 Single Beds

Standard Room, 1 Double Bed, Non Smoking

9 sq m
Sleeps 2
1 Double Bed

Deluxe Room, 1 Queen Bed, Non Smoking

10 sq m
Sleeps 2
1 Queen Bed

Suite, 1 Queen Bed, Non Smoking

Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

9 sq m
Sleeps 2
1 Queen Bed

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

Sleeps 2
1 Double Bed

Superior Room, 1 King Bed, Non Smoking

9 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Hot tub

Spa

Kids pool

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Georgian York hotel in Fulford with a restaurant

A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Housekeeping is available on request.

York Pavilion Hotel, Sure Hotel Collection by Best Western offers 63 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at York Pavilion Hotel, Sure Hotel Collection by Best Western. During your stay, you'll be within walking distance of University of York. Features include free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, a concierge and luggage storage
Guests have great things to say about the helpful staff and the clean guestrooms
Just a 4-minute drive from York City Walls and a few minutes from Shambles

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 4 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 0 square feet (0 square metres) and includes conference space. The business-friendly York Pavilion Hotel, Sure Hotel Collection by Best Western also features a terrace, a garden, and a picnic area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star York hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.

Langton's Brasserie – This restaurant serves breakfast, lunch and dinner.

A hosted evening meal is available for a surcharge daily.

Languages

English, French

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Uncovered parking on site (GBP 15 per day)
Limited on-site parking

Food and drink

Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 19.95 per person
A bar/lounge
A restaurant
Coffee and tea in common areas
Hosted evening meal available daily for a fee of GBP 26.95
Snack bar/deli

Restaurants on site

Langton's Brasserie

Family friendly

Cot (surcharge)
Laundry facilities
Rollaway/extra bed (surcharge)
Snack bar/deli

Conveniences

Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Wedding services

Business services

4 meeting rooms
Business centre
Conference space

Outdoors

Garden
Picnic area
Terrace
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in public areas
Front entrance ramp
Hardwood flooring in public areas
No lift
Thin carpet in public areas
Tile flooring in public areas
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible lounge

100% renewable energy
2 buildings
3 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Double-glazed windows
Georgian architecture
Humane treatment of captive wild animals
Local artist showcase
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Cot (surcharge)
Rollaway/extra bed (surcharge)

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

Coffee/tea maker

Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free local calls
Heating
Individual decor
Individual furnishings
Iron/ironing board on request
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 11 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: GBP 20

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staffed during limited hours

For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for GBP 40.0 per night.

Cots (infant beds) are available for GBP 15.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: from approximately GBP 19.95 per person
Uncovered self-parking fee: GBP 15 per day
Late check-out fee: GBP 20 (subject to availability)
Crib (infant bed) fee: GBP 15.0 per stay
Rollaway bed fee: GBP 40.0 per night
Hosted evening meal: GBP 26.95

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Long-term renters welcome

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The 4 apartments with kitchenettes are located across the road from the main hotel building.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Pavilion Hotel

Best Western Pavilion Hotel York

Best Western Pavilion York

Best Western York Pavilion

Best Western York Pavilion Hotel

Pavilion Hotel York

Pavilion York

York Best Western Pavilion Hotel

York Pavilion

York Pavilion Hotel

York Best Western

Best Western Pavilion

Best Western York Pavilion Hotel

York Pavilion Hotel, Sure Hotel Collection by Best Western York

York Pavilion Hotel, Sure Hotel Collection by Best Western Hotel

York Pavilion Hotel, Sure Hotel Collection by Best Western Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

8/10 Good

Lindsay

Travelled with family

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice hotel. Had a quiet room.

Stayed 4 nights in Sep 2024

8/10 Good

Nigel

12 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Dominic A

Business traveller

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A lovely hotel in a Georgian House, it has lots of outdoor courtyards for residents. Plenty of parking, the breakfast was superb and dinner too.

Stayed 1 night in Sep 2024

8/10 Good

Jeffrey

5 Sept 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Martin

28 Aug 2024

Stayed 1 night in Aug 2024

2/10 Terrible

C

26 Aug 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

DIABOLICAL HOTEL

Myself and my husband stayed with you Sunday night for just one night and unfortunately had a very poor experience with yourselves. Firstly, the huge issue is the parking. We booked online and nowhere were we pre-warned that parking was chargeable, let alone PER car. When bringing this to the attention of the reception you were rude and argumentative. A member of staff even suggested I park on yellow lines outside the hotel. The car park park provided is diabolical at best. Half the car park is inaccessible around a tree, and gravelled throughout. Whilst at reception one other couple complained about the chargeable car park and poor condition. I notice many negative reviews stating the same thing, yet you've implemented no changes for this. Safe to say we didn't use your car park. In our room the bed was uncomfortable and poor condition, including constant squeaking of the bed, and shockingly the headboard totally broken off the wall, which made it bang heavily against the wall upon any movement in bed. The bathroom facilities were poor, and we were left with no toilet roll, therefore had to use tissues.

Stayed 1 night in Aug 2024

10/10 Excellent

Colin

26 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay will definitely stay again ..

Stayed 1 night in Aug 2024

8/10 Good

Mario

Travelled with family

23 Aug 2024

Liked: Cleanliness

Had to wait around till after 3 to get our room. Bar was lovely. Food was good. Only issue was getting our luggage up around tight staircases and 2 levels.

Stayed 1 night in Aug 2024

6/10 Okay

Pauline

Travelled with family

23 Aug 2024

Disliked: Amenities, property conditions & facilities

I had to pay £10 per day for parking. Room was shabby

Stayed 2 nights in Aug 2024

10/10 Excellent

eric

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed the staff and hotel in general. However I was never informed of any benefits not offered any upgrades. This would have been nice to know upon check in

Stayed 3 nights in Aug 2024

8/10 Good

Andrew

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like my stay but hope they have other options for breakfast menu, and add a bit of flavour on the food.I enjoyed my stay and the place is very nice

Stayed 2 nights in Aug 2024

10/10 Excellent

Jon

Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed in the york pavilion for 2 nights, great location bus stops outiside hotel 10min journey, rooms where clean staff very friendly and hepful, had breakfast there whichbwas amazing will stay again.

Stayed 2 nights in Aug 2024

10/10 Excellent

Joanne

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quaint lovely place. Will be coming back.

Stayed 1 night in Aug 2024

10/10 Excellent

James

17 Aug 2024

Liked: Staff & service, property conditions & facilities

Was great

Stayed 1 night in Aug 2024

10/10 Excellent

angus

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff friendly. Room a bit old fashioned but clean with everything you need .easy to get bus into town take about 10 mins perfect . Would definitely stay again 👍

Stayed 3 nights in Aug 2024

6/10 Okay

Dany

5 Aug 2024

Outdated and run down

Fairly run down and outdated hotel.

Stayed 1 night in Jun 2024

8/10 Good

Sharon

Travelled with family

4 Aug 2024

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The room was old and in desperate need of a refurbishment. Bathroom was mouldy, furniture was broken and like something from the old days. The breakfast was poor. Took ages to come then was cold. Would have sent it back if not in a rush to leave. Not happy at just shy of. £300 for 1 night for 2 rooms

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Business traveller

4 Aug 2024

Liked: Room comfort

Disliked: Cleanliness

Stayed 1 night in Jul 2024

4/10 Poor

Gail

Travelled with family

3 Aug 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

I was excited to book what appears to be a lovely hotel, however the room was small, dark, my dress knee length was too long for the wardrobe, the bathroom had a large stain on the floor, the towel rail was very rusty. The carpet was dirty around the edge, it was so hot lower floor was much better, with the window open it was very noisy so a bad nights sleep. Staff were all lovely. Would not stay again for the price.

Stayed 2 nights in Aug 2024

4/10 Poor

Jack

30 Jul 2024

Stayed 2 nights in Jul 2024

8/10 Good

Brett

Travelled with family

28 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Comfortable and reasonable value

Stayed 1 night in Jul 2024

10/10 Excellent

Sara

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel was lovely, the service was great we had a lovely night away

Stayed 1 night in Jul 2024

10/10 Excellent

Evelyn

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Comforatble & Classy

Hotel was great, if I had a complaint it would be that there was no socket near the bed and I have a CPAP machine I need to plug in to help me breather when I sleep. My charger lead etc was just long enough and I'm sure the hotel staff would have supplied an extension cable had IO needed it (they were amazingly friendly and helpful in every other capacity). However it would be something that could be improved.

Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Travelled with family

25 Jul 2024

Disliked: Staff & service, property conditions & facilities

Unhappy Welsh lady

Our experience was far from favourable in respect of the room, food and service. Room- cobwebs, suspicious 'hair' on bathroom floor. Extractor fan not working, plaster, caused by damp, flaking on wall behind curtain. Tie, obviously left by former occupant, found behind chair. Bedding clean, bed comfortable Food- waited 55 minutes for starter due to mistake by staff. All 4 main meals had issues. Bread had been cut like doorstops, confusion on gluten free requests which left my daughter somewhat anxious. No cocktails, no mocktails and they ran out of sauvignion blanc! Breakfast was fine! Service- evening staff seemed to lack experience and skills. Excuses were made for the poor service, we werent checked on during the meal and we had to go and find them to ask why we had been waiting almost an hour for our starters. Despite giving a credit card as 'guarantee ' on arrival, bar staff would not accept it so we had to pay by debit card 'as we went along'. No mocktail or cocktail menu available. Breakfast staff engaging and 'professional '. Did put in a formal complaint to duty manager who is passing it on to general manager.

Stayed 1 night in Jul 2024