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Family Suite, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room, Lake View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Superior Twin Room, Lake View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Deluxe Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at GRAND HILAI SUN MOON LAKE. During your stay, you're just a quick walk from Sun Moon Lake. Free WiFi in public areas, free self-parking and 3 restaurants are available.

  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Self-service breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge in a treatment at the full-service spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute drive from Sun Moon Lake and 11 minutes from Yidashao Pier

Property Features

GRAND HILAI SUN MOON LAKE offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A sauna, spa services, and multilingual staff are also featured at the luxury GRAND HILAI SUN MOON LAKE. Limited free parking is available on a first-come, first-served basis. This 5-star Yuchi hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 12 levels
  • 3 dining venues
  • Built in 2024
  • Karaoke
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Parking: Free self parking

Room Amenities

GRAND HILAI SUN MOON LAKE offers 93 accommodations with free minibar items and espresso makers. Beds feature down duvets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wired and wireless Internet access. Bathrooms include a separate bath and shower, spring water baths, dressing gowns and slippers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and designer toiletries. Housekeeping is provided on a daily basis.

  • Spring water bath
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Fridge
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Children's slippers
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a self-service breakfast daily from 7:00 AM to 11:00 AM.

GRAND HILAI SUN MOON LAKE has 3 restaurants on site.

Late-night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Guests aged under 12 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for TWD 5000 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

  • Car recommended
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately TWD 1848 for adults and from TWD 924 for children
  • Rollaway bed fee: TWD 5000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wen Wan Resort
  • Wen Wan Resort Sun Moon Lake
  • Wen Wan Sun Moon Lake
  • The Wen Wan Resort Sun Moon Lake Taiwan/Nantou
  • Grand Hilai Sun Moon Yuchi
  • GRAND HILAI SUN MOON LAKE Hotel
  • GRAND HILAI SUN MOON LAKE Yuchi
  • The Wen Wan Resort Sun Moon Lake
  • GRAND HILAI SUN MOON LAKE Hotel Yuchi

You should know

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.