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Hotel Alpina

2.0 star property

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Photo gallery for Hotel Alpina

Exterior
Lobby sitting area
Garden
In-room safe, desk, cots/infant beds, free WiFi
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
5 Englischer Viertel, Zermatt, VS, 3920

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cots/infant beds, free WiFi

Standard Double Room

  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, cots/infant beds, free WiFi

Triple Room

  • Sleeps 3
  • 2 Single Beds and 1 Large Single Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, cots/infant beds, free WiFi

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | In-room safe, desk, cots/infant beds, free WiFi

Double Room

  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | In-room safe, desk, cots/infant beds, free WiFi

Single Room with Shared Bathroom

  • Sleeps 1
  • 1 Single Bed

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Standard Double Room | In-room safe, blackout curtains, free WiFi, bed sheets

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  • Breakfast included
  • Free WiFi
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  • Bar
3.7 out of 5, Good, (682)
The price is €185
for 1 room
includes taxes & fees
10 Apr - 11 Apr
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About this property

Hotel Alpina

Hotel in Zermatt, steps from Matterhorn Museum
Along with a library, this smoke-free hotel has free newspapers and tour/ticket assistance. WiFi in public areas is free. Additionally, a garden, a picnic area and a hair salon are on-site.
Hotel Alpina offers 23 accommodations with a safe. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include baths or showers. Housekeeping is offered on a daily basis and hairdryers can be requested. Cots/infant beds (surcharge) are also available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Alpina. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free WiFi in public areas, plus breakfast (surcharge) and a library. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and a terrace
  • On-site recreation includes ice skating, mountain biking and hiking/biking trails
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Matterhorn Museum and 13 minutes on foot from Forest Fun Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hotel Alpina, you'll find a library, a terrace, and ski storage. Public spaces have free WiFi. Hotel Alpina also features tour/ticket assistance, a garden, and a picnic area.

This Zermatt hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Cot (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 for adults and from CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 7:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 174 out of 324 reviews
Rating 8 - Good. 97 out of 324 reviews
Rating 6 - Okay. 31 out of 324 reviews
Rating 4 - Poor. 11 out of 324 reviews
Rating 2 - Terrible. 11 out of 324 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heater was not working for 2 days
Stayed 5 nights in Dec 2024

8/10 Good

Arhondisa

Liked: Cleanliness, staff & service, property conditions & facilities
Small but cute and warm rooms. Location very convenient
Stayed 3 nights in Dec 2024

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness
Traditional lodgings that are safe and clean. The water is warm and very strong. Don't expect any extras, but for a nice, basic room that doesn't break the bank, it works well!
Stayed 1 night in Dec 2024

10/10 Excellent

Debby, Walnut Creek

Stayed 2 nights in Nov 2024

10/10 Excellent

Claudia Carolina, miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Nov 2024

10/10 Excellent

Darin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff are very good.
Stayed 1 night in Oct 2024

6/10 Okay

Shontelle

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our stay at Hotel Alpina would have been great if the sound insulation in the rooms was better. We heard every single sound of the room above us and unfortunately they did not go to bed until the early hours of the morning which meant even with ear plugs we could not sleep. I wouldn’t recommend staying here for longer than a night unless you can sleep through a lot of noise. Everything else was great. 😊 Pros: comfy beds, nice shower, great location, amazing views, nice staff. Cons: high likelihood of not getting a good nights sleep. No facilities provided to make hot drinks.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wasnt sure about this hotel, but it was very comfortable and unique!
Stayed 2 nights in Nov 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice breakfast, room was spacious, very close to main area of Zermatt
Stayed 1 night in Nov 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet!
Quiet area. Rooms are quite small, but that's expected in an older European hotel. Had a nice powerful shower stay! You check in at a neighboring hotel and walk a few meters to the Alpina. There is a nice large lounge area where you can also sure your luggage if needed. We had a small chain to keep ours secured, but I don't think it was necessary. I would stay here again.
Stayed 2 nights in Nov 2024

6/10 Okay

Jodie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Ok
Stayed 2 nights in Nov 2024

6/10 Okay

mei hui

Travelled with partner
Disliked: Property conditions & facilities
The hotel need to be update
Stayed 1 night in Oct 2024

8/10 Good

Sophia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

mei hui

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The heat temperature is too high and no fan can circular the air, also wood floor made a lot of noise! Ask the room service twice for hair dryer, she said yes but I did not get it ,two nights with wet hair slept!
Stayed 1 night in Oct 2024

4/10 Poor

Earney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Kalaiselvan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location;
Stayed 2 nights in Oct 2024

8/10 Good

Kevin, New Plymouth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and lots of room.
Stayed 1 night in Oct 2024

8/10 Good

Eli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a couple of nights we were there not for snow/skying just to look around go up mountain to see Matterhorn .. room was good staff were friendly and it had a nice big common room to chill out full of books of local history which I found pretty cool
Stayed 2 nights in Sep 2024

8/10 Good

Natalie

Stayed 2 nights in Sep 2024

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Near train and Matterhorn lookout
Stayed 3 nights in Sep 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Karine

Stayed 2 nights in Aug 2024

8/10 Good

Wei-, Sarasota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like the property location.
Stayed 2 nights in Sep 2024

6/10 Okay

Yu

Travelled with family
Liked: Cleanliness
Some of the cleaning stuff were not friendly, the room was extremely small, but the location was close to the town center.
Stayed 1 night in Sep 2024

10/10 Excellent

Ramanand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice hotel for the price.
Stayed 1 night in Sep 2024