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Hotel Basecamp

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Basecamp

Front of property – evening/night
Single Room | Exterior
Superior Double Room | In-room safe, desk, cots/infant beds, free WiFi
Standard Quadruple Room | In-room safe, desk, cots/infant beds, free WiFi
Standard Quadruple Room | In-room safe, desk, cots/infant beds, free WiFi

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Breakfast included
  • Laundry
  • Pet-friendly

Explore the area

Map
Riedstrasse 80, Zermatt, Valais, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt - Furi
    2 min walk
  • Furi Ski Area
    2 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Standard Quadruple Room

Standard Quadruple Room | In-room safe, desk, cots/infant beds, free WiFi

Standard Quadruple Room

  • 4 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Double Room

In-room safe, desk, cots/infant beds, free WiFi

Standard Double Room

  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, cots/infant beds, free WiFi

Superior Double Room

  • 39 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Economy Single Room, Non Smoking

In-room safe, desk, cots/infant beds, free WiFi

Economy Single Room, Non Smoking

  • 12 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single Room

In-room safe, desk, cots/infant beds, free WiFi

Single Room

  • 16 sq m
  • Valley view
  • Sleeps 1
  • 1 Large Single Bed

Similar properties

Exterior

Hotel Mountain Paradise

Breakfast included
Spa
Pet-friendly
Free WiFi
4.8 out of 5, Exceptional, (48)
The price is €327
for 1 night
includes taxes & fees
25 Dec - 26 Dec
Hotel Mountain Paradise

About this property

Hotel Basecamp

Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise
This smoke-free hotel features a bar/lounge, a snack bar/deli and a sauna. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities and a library are on-site.
Hotel Basecamp offers 27 accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas and includes desks. 80-cm flat-screen televisions come with cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Basecamp. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast and free WiFi in public areas, plus a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a sauna and hiking/biking trails
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A sauna, a library, and ski storage are also featured at Hotel Basecamp.

This 3-star Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Accessibility

  • No lift

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: CHF 35
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Late check-out fee: CHF 35

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Hotel Basecamp is in a car-free zone and can be reached only by taxi and on foot.

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: CHF 10 per pet, per day
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 20.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 10 per pet, per day
  • Early check-in fee: CHF 35 (subject to availability)
  • Late check-out fee: CHF 35 (subject to availability)
  • Crib (infant bed) fee: CHF 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Basecamp Zermatt
Basecamp Zermatt
Hotel Basecamp Hotel
Hotel Basecamp Zermatt
Hotel Basecamp Hotel Zermatt

Hotel Basecamp Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 187 out of 235 reviews" "
Rating 8 - Good. 34 out of 235 reviews" "
Rating 6 - Okay. 10 out of 235 reviews" "
Rating 4 - Poor. 1 out of 235 reviews" "
Rating 2 - Terrible. 3 out of 235 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in Zermatt! Amazing view and beautiful large room. It has everything you need and Caroline was very helpful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great staff! We had a gorgeous room with a perfect view of the Matterhorn! Wow!
Stayed 2 nights in Jun 2024

4/10 Poor

Jonna

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room I was in smelled horrible!! The sheets were clean but the smell was almost unbearable.
Stayed 1 night in Sep 2024

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect spot. Great views of the Matterhorn. Cute, yet fancy rooms. Staff was excellent. Breakfast was home cooked, made fresh. 10/10
Stayed 2 nights in Aug 2024

10/10 Excellent

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Jagath, Naperville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

haley

Stayed 2 nights in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE
Stayed 2 nights in Jul 2024

10/10 Excellent

Julius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service. Clean rooms and good quaint amenities. Excellent breakfast choices for family. My kids love the room
Stayed 1 night in Jul 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

hazel, elk grove

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Large, spacious room. The front staff was very friendly. Breakfast included which was a nice touch. Only a minor issue of cleaning staff walking in when I was still in the room. Overall good value for the price and I would stay again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel. We stayed in a Mountain View room & when the Matterhorn appeared from behind the clouds, the view did not disappoint. Great location, friendly staff & nice breakfast. Highly recommend this hotel.
Stayed 4 nights in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing. This was the best choice I made during my trip to Switzerland. What a fantastic hotel and great value. Amazingly comfortable and clean. Amazing breakfast. I will be back! Forrest
Stayed 5 nights in Jun 2024

10/10 Excellent

Gaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Wonderful hotel, friendly staff. Location was close to town but on a quiet street
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with views of the Matterhorn
This was our favorite hotel out of the 6 hotels we stayed in during our trip to Switzerland. The rooms have recently been updated and looked and felt great. We had perfect views of the Matterhorn. The staff was very friendly and even gave us a coupon for 10% off our ski rentals from a nearby shop. We plan to stay here again when we go back to ski again.
Stayed 2 nights in May 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property! It had character but was also very clean. The staff was very friendly and helpful. They offer a delicious complimentary breakfast. The rooms are quiet large and had lots of room for your gear. We hope to visit this hotel again!
Stayed 2 nights in May 2024

10/10 Excellent

Genalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very roomy. We had a beautiful view of the Matterhorn from our room and lovely balcony. The breakfast was delicious. The staff were as pleasant and helpful as possible.
Stayed 2 nights in Apr 2024

10/10 Excellent

Urs

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent 👌
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First of hopefully many times back
To be all honest, this was not my first hotel of choice. It's a little far away from downtown and I only picked it because I anticipated on getting there late and this is the only one with check-in past 6:00 p.m. But well worth it and would highly recommend anyone going there. Rooms are spacious, modern breakfast is really good. I would highly recommend it. And hopefully planning on coming back again next year and would plan to stay back here.
Stayed 2 nights in Apr 2024

10/10 Excellent

JeanPaul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay. Hotel staff were very welcoming and helpful. The room was modern and nice and the lounge and breakfast area were great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski vacation with kids
Hotel Basecamp was amazing. Incredible breakfast, super helpful and friendly staff!! Great for families.
Stayed 4 nights in Mar 2024

10/10 Excellent

Caleb, Hartsdale

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and camplike feel. Family room easily fit four people. Great breakfast. Location is right in the heart of Zermatt. The staff were very friendly.
Stayed 3 nights in Mar 2024