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Superior Double Room Single Use, Mountain View (Matterhorn)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Junior Suite, Mountain View (Matterhorn)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Economy Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Superior Double Room, Mountain View (Matterhorn)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Metropol & Spa. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features such as free breakfast, free WiFi in public areas and free train pick-up service.

  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy local cuisine while dining at Mountain View
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages at METROPOL SPA
  • Amenities include free newspapers in reception, a front desk safe and a computer
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular
  • Free train station pick-up shuttle service

Hotel Metropol & Spa ratings based on 7 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Metropol & Spa

Everyone (2) Couples (5) Family (1)
4 out of 5
Sehr gutes hotel der spa bereich ist gut ausser der pool ist eher kalt als angenehm

Posted by on 21 Apr 2024

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5 out of 5
Ein fantastischer Aufenthalt! Das Personal war freundlich und zuvorkommend, was meinen Besuch besonders angenehm gemacht hat. Die Lage des Hotels mit der atemberaubenden Aussicht auf das Matterhorn war einfach top – in der Nähe von allem, was man braucht. Fünf Gehminuten vom Bahnhof Zermatt. Die Sauberkeit im gesamten Hotel war top. Absolut empfehlenswert für einen großartigen Aufenthalt!

Posted by on 27 Dec 2023

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4 out of 5
bad

Posted by on 30 Aug 2022

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5 out of 5
L'accueil et le personnel au top

Posted by on 20 Sep 2021

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5 out of 5

Posted by on 17 Oct 2020

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5 out of 5
Sehr gepflegt und charmant für die Grösse. Mit Blick auf das Matterhorn 🙂

Posted by on 9 Aug 2020

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Comment from Hotel Management

9 Aug 2020 by HOTEL METROPOL & SPA ZERMATT

Lieber Jan & Begleitung, Herzlichen Dank für diese positive Bewertung, es freut uns das es Ihnen bei uns gefallen hat. Wir freuen uns Sie beide eventuell ein anderes Mal wieder bei uns zu begrüssen und senden sonnige Grüsse aus Zermatt

4 out of 5

À recommander aux couples avec ou sans enfants

Pros: Proximité, personnel très serviable
Cons: Température de l eau de la piscine
Location: Proche de tout
Famille avec enfant d moins de 3 ans, reçu super, des attentions pour l enfant. Chambre nickel, emplacement on ne pouvait pas rêver mieux. On a soûler sur place, très bon, les prix par contre un peu cher..... Piscine et spa très joli, le seul hic l eau de la piscine froide !!

Posted by , from Bulle on 12 Dec 2016

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About the Hotel Metropol & Spa

Location Matterstrasse 9, Zermatt, VS 3920

Property Features

Hotel Metropol & Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A fitness centre, a sauna, and spa services are also featured at the family-friendly Hotel Metropol & Spa. This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 22 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

Hotel Metropol & Spa offers 22 accommodations with minibars and a safe. A pillow menu is available. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Fridge
  • Pillow options
  • Combined shower/bath
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Desk
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 10 AM.

Mountain View – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 10 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Playground on site
  • Sledding nearby
  • Bicycle rentals nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Spa Services

METROPOL SPA has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a hot tub and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.

  • Sports massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Check-in time ends at 10:00 PM

Special check-in instructions:

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 10 PM. The front desk is staffed during limited hours. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Hotel Metropol & Spa offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 10 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Hotel Metropol & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, Eurocard and cash.

  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10 PM
  • Guest accommodation is not sealed after cleaning
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Metropol Zermatt
  • Metropol Zermatt
  • Metropol Hotel Zermatt
  • Hotel Metropol & Spa Hotel
  • Hotel Metropol & Spa Zermatt
  • Hotel Metropol & Spa Hotel Zermatt

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.