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Classic Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Resort Hotel Alex. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast and free WiFi in public areas, plus a full-service spa.

  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at Alex Grill
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body scrubs, reflexology or body wraps at Alex Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes an indoor tennis court, a gym and a steam room
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center

Resort Hotel Alex ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Resort Hotel Alex

Everyone (12) Couples (3) Family (4) Other (1)
5 out of 5

Posted by on 26 Nov 2023

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Comment from Hotel Management

16 Dec 2023 by Christina Perren

Lieber GastHerzlichen Dank für die hohe Punktezahl.Es freut uns sehr, dass Sie sich bei uns rundum wohlgefühlt haben. Alles Gute

5 out of 5

Posted by on 16 Jan 2019

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Comment from Hotel Management

17 Jan 2019 by Christina Perren

Thank you, we are very happy that you have had a lovely time. Best regards Christina Perren HOTEL ALEX

5 out of 5

Posted by on 16 Apr 2024

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5 out of 5
Super freundliches Personal, gute Stimmung und das Spa war großartig

Posted by on 1 Oct 2022

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Comment from Hotel Management

3 Oct 2022 by Christina Perren

Liebe Frau FrancaMerci viel Mal für den tollen Kommentar. Es freut uns ganz besonders, dass Sie sich rundum wohlgefühlt haben.Hoffentlich auf ein ander Mal

4 out of 5

Posted by on 21 Sep 2022

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4 out of 5
Soweit Ok

Posted by , from Brig on 24 Apr 2022

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Comment from Hotel Management

6 May 2022 by Christina Perren

Guten Tag lieber Gast Danke für den guten Kommentar. Wir haben uns über Ihren Besuch sehr gefreut. Alles Gute und beste Grüsse

5 out of 5

Posted by on 5 Feb 2022

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5 out of 5
Zum zweiten Mal Gast im Alex. Äusserst aufmerksames Personal. Sehr sauber. Tolles Frühstück. Zimmer war am Anreisetag bereits um 12.00 Uhr bezugsbereit. Ein zusätzlicher Skitag am Abreisetag war ganz locker möglich. Preis und Leistung stimmen sehr gut überein. Das Hotel behält im einen rustikalen warmen Charme, ohne altmodisch oder abgewohnt zu wirken. Preis und Leistung stimmen für die Lage und den Ort absolut überein. Komme gerne wieder!

Posted by on 5 Feb 2022

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Comment from Hotel Management

5 Feb 2022 by Christina Perren & Team

Liebe Ursina Herzlichen Dank für den lieben Kommentar. Es freut uns sehr, dass Sie eine schöne Zeit bei uns verbringen konnten. Hoffentlich auf bald und alles Liebe und Gute

5 out of 5
Superbe

Posted by on 2 Oct 2021

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5 out of 5

Posted by on 24 Aug 2021

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Renovations + Closures

The property is closed during October and November.

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Resort Hotel Alex helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. This ski hotel also offers an indoor pool, an indoor tennis court and a health club. This 4-star Zermatt hotel is smoke free.

  • 85 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Indoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)

Room Amenities

Resort Hotel Alex offers 85 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a bath with a deep soaking bath, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

  • Separate bedroom
  • Deep-soaking bath
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Bathtub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10:00 AM.

Alex Grill – This restaurant specialises in international cuisine.

Bodega Bacchus – This restaurant specialises in local cuisine. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

An indoor tennis court and a health club are featured at the hotel. An indoor pool and Access to hot tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Game viewing nearby
  • Snowboarding nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Playground on site
  • Sledding nearby
  • Racquetball/squash on site
  • Ice skating nearby
  • Ski lessons available nearby
  • Bicycle rentals on site
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby

Spa Services

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:30 AM - 11 PM. The front desk is staffed during limited hours. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

The front desk at this property is open daily from 6:30 AM - 11 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 155.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Resort Hotel Alex

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

  • Staffed front desk
  • Front desk opens daily at 6:30 AM
  • Front desk closes daily at 11 PM
  • Credit card pre-authorization
  • Contactless check-in is available
  • Service animals not allowed
  • Debit cards
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 155.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alex Zermatt
  • Hotel Alex
  • Hotel Alex Zermatt
  • Resort Hotel Alex Zermatt
  • Alex Hotel Zermatt
  • Resort Hotel Alex
  • Resort Hotel Alex Hotel
  • Resort Hotel Alex Zermatt
  • Resort Hotel Alex Hotel Zermatt

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.