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7 Aug 2024 by Julia P., Deputy Manager
Liebe Verena-Frieda,Wir bedauern die Unannehmlichkeiten, die Ihnen entstanden sind. Zimmer müssen auf demselben Weg storniert werden, wie sie gebucht wurden. Das bedeutet, wenn die Buchung über einen Drittanbieter wie "ebookers Schweiz" erfolgt ist, muss auch die Stornierung über diesen Anbieter erfolgen. Leider haben wir als Hotel keinen Einfluss auf diesen Prozess.Wir hoffen, dass wir Sie ein anderes Mal im ibis Zürich City West willkommen heissen dürfen. Mit freundlichen Grüssen,Julia P., Deputy Manager
30 Jul 2024 by Julia P., Deputy Manager
Merci beaucoup pour votre commentaire chaleureux! Nous sommes ravis que vous ayez passé un excellent séjour chez nous. C’est formidable d’entendre que le check-in s’est déroulé rapidement et que notre personnel vous a accueilli avec gentillesse. Nous comprenons qu’il peut être difficile de se réveiller à l’heure, et nous sommes heureux que cela n’ait pas perturbé votre départ.Nous espérons que vous avez bien profité de la proximité du centre de la Limmat et de la facilité d’accès en tram depuis la gare. C'est fantastique de savoir que vous et votre fils avez apprécié votre séjour. Au plaisir de vous accueillir à nouveau bientôt!
19 Jul 2024 by Julia P., Deputy Manager
Dear Dino,thank you very much for your amazing review! We are glad you enjoyed our lobby area.We hope to welcome you again, soon!Best regards,
24 Apr 2023 by Sonia
Dear Mrs. Beyina,thank you for taking the time to give us an feedback.We are thankful for being a part of your experience here in Zürich. However we are sorry to see that your stay wasn't going as expected.We hope to give us the chance for an improvement and that we get to welcome you again.Warm regards,Ibis Zurich City West Team
24 Apr 2023 by Sonia
Dear Mrs. Cheng,thank you for taking the time to write us.We were delighted to have you staying with us, therefore we are looking forward to see you again.Have a nice rest of the week.Sonia DumitrescuFront Office Supervisor
11 Jun 2024 by Julia P., Deputy Manager
Thank you for your feedback!
6 Jan 2023 by sonia
Chère Laurella,Nous vous remercions pour votre commentaire concernant votre précèdent séjour à l’IBIS Zürich City West et sommes sincèrement désolés d'apprendre que votre séjour a été une source de déception pour vous.Nous sommes vraiment désolés du fait que notre service à votre arrivée n'ait pas été à la hauteur de vos attentes. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours.Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Avec nos meilleures salutations.Ibis Zurich City West Team
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly ibis Zurich City West. Parking is available for a fee. You'll have access to the indoor pool at a partner property. A complete renovation of ibis Zurich City West was completed in February 2020. This 3-star Zürich hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Ibis Zurich City West offers 155 air-conditioned accommodations with complimentary bottles of water and a hairdryer. This accommodation offers separate sitting areas. 22-inch flat-screen televisions come with satellite channels. Bathrooms include a shower. This Zürich hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast on weekends from 6:30 AM and 11:00 AM.
The Flave of Zürich – Overlooking the garden, this restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
There is a maximum of one baby cot/crib per room.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.
