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"Really modern design that is very classy and zen. The garden in the lobby area is super tranquil. Rooms are large and nicely decorated. Connected to the train station so super convenient. Great shopping as well. But the best is the staff. Super polite and helpful."

"The hotel is located in the center and close to the Castle, which is nice. There are many guests—almost too any, and the restaurant and spa were often crowded. The room was fine although I didn’t need cleaning after the first night."

"Heated pool on the rooftop and provided traditional Japanese cloth are fantastic. Also sunrise in the whirlpool outside will never forget"

"Great location, we could walk or take the tram easily anywhere. We liked the comfortable room and bed. Nice onsen. The breakfast had a good selection. Our only complaint is that the coffee is weak and terrible"

"We stayed two nights but found that there were a lot of tour groups/ busses there so it got a little crowded on the 3rd floor onsen floor and elevators took some time. Older facility but staff are great and attentive. Parking next door is very convenient as well"

"If they have self-service laundry I would only stay here and nowhere else while in Kumamoto!"