Extended Stay America Suites Amarillo West Reviews
Reviews
6.8
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I switch to a better room. Clean and no problems very helpful
Thomas
Stayed 2 nights in Oct 2024
8/10 Good
Khoa
28 Oct 2024
Khoa
Stayed 1 night in Oct 2024
4/10 Poor
Nichalus
Business traveller
14 Oct 2024
Disliked: Staff & service, amenities
The stuff seems like they always have something better to do than their job. There is never anyone at the front desk. The lobby smells like weed smoke.
Hotel was nice, but our room was next to the stairwell and very noisy. Had to ask clerk at front desk to check on party upstairs. Clerk was responsive and we finally got some sleep.
It was very unprofessional and just out right horrible. The horrible excuse of a supervisor had no clue how to even be a professional business women and she needs to be fired along with the front desk lady in my opinion I've been to a two star hotel that was better than that hotel every encounter with any of the employees we encountered needs to be fired. We had no guests our entire stay there was no noise or anything that happened the supervisor had shown up to our door after had paid the room for the forth day and she said that she had smelled methinphetamine from our room mind you all we did was vape up there and when my boyfriend that has social anxiety was asked to either let her come smell the room or she would give us 45 min to pack and when he told me this I had called the front desk and told her to come smell it and she said no and after we packed i went down to the front desk and asked her to show me any of the rules we violated and she couldn't then proceeded to get belligerent and started yelling because she was mad she was unable to show me any of the rules that was violated these are sorry excuses of even decent employees and must hate their lives so they have to project it to other people and honestly it's down right sad