We rented this condo for my birthday get-a-way. The listing clearly states it is "First floor" unit. We drive 4.5 hours and pull up to find that the unit is not ground level, you enter and park on the second level, and this unit is downstairs, down a steep outdoor staircase. My husband is disabled and can not do the stairs, we messaged multiple times and left text/call/emails with no answer. We ended up sitting in the parking lot waiting, to no avail, no response, so we drove to a local hotel and stayed there. We still, to this day, almost three weeks later, have not heard back from the owner (Vacasa got back to us and said they are waiting to hear back too) so I had to appeal the charge with my credit card. Absolute awful stay, and a ruined birthday. Hubby was so upset as well.