8/10 Good
Brandon S.
4 Mar 2025
Beautiful Location - Poorly Managed
The location and views are absolutely phenomenal. You’re literally atop a mountain overlooking the Chattanooga and surrounding areas.We booked the “Mountain High” cabin for our stay. 2 days before our stay, I received multiple calls from the management group, asking if I’d be willing to instead stay at the cabin next to the one we booked, due to “Mountain High” needing additional construction work. This new cabin they offered was called “Wood Haven.”Initially I stated we would prefer the original cabin we booked, as it had more beds and a better layout, and I thought the view might be better. However, the management team was persistent in continuing to call me to try to change our booking - as they wanted to allow more time for the construction contractors to finish their work renovating the cabin. They also offered 50 in a refund to make the switch. They also stated “Wood Haven” was newly renovated and updated - so it was a “nicer” unit. They seemed genuine in their need, so we accommodated (again, after stating our preference was to stay at the original booking and irrelevant of the credit).When we arrived to check-in to this new cabin, we watched as a whole family was also checking into our original booking. Clearly, we were played.Subsequently, while our cabin was newly-stained - there was construction dust and debris everywhere, and even boards with screws jutting out on our deck - not safe for Children and clearly not finished.
Brandon S.
Stayed 1 night in Feb 2025