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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
VIP Access

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Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Lobby
Outdoor wedding area
Private beach, beach massages, scuba diving, snorkelling
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • On private beach
  • Pool
  • All-inclusive
  • Hot tub
  • Room service

Explore the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪8 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪82 min drive‬
  • North Beach
    ‪88 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

  • 149 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach bar

Beloved Playa Mujeres - Couples Only All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.8 out of 5, Exceptional, (1002)
The price is €697
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Beloved Playa Mujeres - Couples Only All Inclusive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Adults-only beachfront property with 7 outdoor pools
Catch some rays on Excellence Playa Mujeres - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of Excellence Playa Mujeres - Adults Only All Inclusive's great beach location. During your stay, you'll be within walking distance of Mujeres Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 7 outdoor pools.
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine with ocean views at Toscana, one of the property's 10 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools or soak in the hot tub
  • Indulge with hydrotherapy, facials or massages at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a private beach, an outdoor tennis court and a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the overall condition of the property
  • 8 minutes by car from Playa Mujeres Golf Club and 11 minutes from Ultramar Ferry Puerto Juárez
  • Airport shuttle service available for a fee
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Walk outside to smell the salty air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Toscana – Overlooking the ocean and garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
The Lobster House – This beachfront restaurant specialises in seafood and serves breakfast, lunch and dinner. Open daily.
The Grill – This beach steakhouse serves lunch and dinner. Open daily.
Barcelona – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
The Flavor Market – Overlooking the ocean, this fine-dining restaurant only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Barcelona
  • The Flavor Market
  • The Grill
  • The Lobster House
  • Toscana

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1019 reviews
Rating 8 - Good. 135 out of 1019 reviews
Rating 6 - Okay. 61 out of 1019 reviews
Rating 4 - Poor. 16 out of 1019 reviews
Rating 2 - Terrible. 25 out of 1019 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our vacation at Excellence. The beach was beautiful, food was delicious, the staff was amazing and there was a running/walking trail right outside front gate.
Stayed 9 nights in Dec 2024

8/10 Good

Orenthal, pflugerville

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Jewad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing. All the food and restaurants were incredible
Stayed 9 nights in Dec 2024

8/10 Good

Lev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

Paul Browne

Stayed 4 nights in Nov 2024

10/10 Excellent

Priscyla

Stayed 4 nights in Nov 2024

4/10 Poor

Lawrence

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very nice hotel. The room’s bathtub took forever to heat up. The plung pool was cold almost too cold. The phone in the room was very old and barely functioning. The entire facility was old and needed updating !!
Stayed 5 nights in Dec 2024

10/10 Excellent

Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Lawrence, Wilmette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jay Paolo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. I liked that we were able to enjoy the resort and beach with staff being very attentive. The room and views were amazing as well. I didn’t like the food service that was provided for lunch and dinner. All of the options were not appetizing. The breakfast was good and food at the restaurants were not bad either.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness
Food, drink and customer service was amazing!
Stayed 8 nights in Nov 2024

10/10 Excellent

Sean, Minster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time on our vacation. Only downfall was the ocean. it was pretty choppy but that was due to surrounding storms happening. the resort was fantastic! will def be staying at another excellence in the future.
Stayed 5 nights in Nov 2024

10/10 Excellent

Yuhang

Liked: Cleanliness, staff & service, property conditions & facilities
very nice ！ excellence
Stayed 3 nights in Dec 2024

10/10 Excellent

Sarah Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Best resort I’ve stayed at!
Stayed 5 nights in Nov 2024

10/10 Excellent

Fakun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was good and everything was as most reviews say that I read. It is a resort that I will definitely consider for future trips to Cancun. The only thing that I would say that needs some improvement on is room service. I got hungry late, early morning and tried calling room service, which is reportedly 24 hours. Never got an answer. Even had front desk call. The restaurants are good, even for a picky eater like myself. Always able to find something that I would eat. Service was great with an exception of The Lobster House, our server Antonio was awesome.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mehdi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice package
Stayed 4 nights in Dec 2024

10/10 Excellent

Clay Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only criticism would be that the food/dining system seems a little bit disorganized. Room service meals take 30-45 mins which seems fairly long. Out on the pool areas, sometimes the snack menu items were not available and I saw a few people get annoyed by that. Our meals when we dined in also took quite some time to come to the table. No big deal but it was noticeable. Everything was wonderful and we can’t wait to come back next year!
Stayed 7 nights in Nov 2024

10/10 Excellent

Fada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

kerrie

Stayed 7 nights in Nov 2024

10/10 Excellent

Anindita

Travelled with partner
Had a wonderful stay! We would come again. Food was good, pools are well maintained. The jacuzzi in the room wasn’t clean (I think I have seen comments from others saying the same thing on different websites and Facebook) but otherwise everything else was perfect. We had a swim up suite and it was amazing! Staff is very efficient and great
Stayed 4 nights in Nov 2024

8/10 Good

Samara Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time here for my Honeymoon, the food was amazing and there were so many options. They also had a vegan menu for every restaurant as well! My only complaint was there was no night activities. All the bars and activities closed at 10:45 pm every night, so if you’re looking for some night life this is not the place for you! Everything else was amazing. The beach was great, staff was always on top of getting drinks and they were so friendly. Would stay here again!
Stayed 7 nights in Nov 2024

8/10 Good

Bashar Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024