When we arrived the pool area had broken glass on the deck( beer bottle pieces). The property manager advised us to be careful after I talked with him the next day about what we found. I took care of cleaning the pool deck up myself along with the combos, pretzels and other chips left on the patio to greet us. The property manager was obviously aware there was an issue and cited “that’s why they like the camera on in the pool area to see what’s going on.” We asked for camera’s other than in the front of the home to be masked during our stay prior to arrival twice and yet they all were not, which I took care of as well upon arrival. The pool only is set to run between 9am-3pm which is the time it then heats. That didn’t work well for us because we were around in the mornings and evenings. The pool is set to 80 which isn’t super warm
for winter months or cooler weather and especially not both. The Property manager refused to let us run it at alternate times citing the noise would disturb the neighbors. It took from when we checked in Friday till Wednesday for the pool issue to finally be resolved so it could be heat at other times of the day. I had to reach out to the owner directly since the property manager proved to be essentially useless in a situation where he is required to do something helpful. We were left with 4 rolls of toilet paper for the week, 4 bath towels and 4 pool towels. I would select another location if you are wanting this home to be able to enjoy the pool. The exposure also means the pool is in the shade as early as 3pm in the afternoon. It should also be noted the canal is not deep enough to kayak in, at least when we were there. My kids were able to walk on the sides of the canal bottom since the water was so low. Two comforters also had stains on them(master and guest room king). I don’t expect to go on vacation, rent a property only to have to be the maid and clean up, deal with pool issues and address performance issues of the property manager multiple times. I use VRBO all the time for the past 5 years and have always been able to give great reviews, but this property and the service did not come close To what would be expected.