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Apartamentos frente al mar Cartagena - Edificio Palmetto

3.5 star property

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Outdoor pool, open 9:00 AM to 7:00 PM, pool loungers
Panoramic Apartment, 2 Bedrooms, Terrace, Beach View | 2 bedrooms, in-room safe, individually decorated, individually furnished
View from property
On the beach
Premium Apartment, 2 Bedrooms, Balcony, Beach View | Balcony

Reviews

6.8 out of 10

Popular amenities

  • Spa
  • Room service
  • Gym
  • Pool
  • Housekeeping
  • Air conditioning

Explore the area

Map
Bocagrande Cra 1 #8-50, Edificio Palmetto oficina 1104, Cartagena, 130003
  • Bocagrande Beach
    ‪1 min walk‬
  • Clock Tower
    ‪4 min drive‬
  • Cartagena de Indias Convention Center
    ‪5 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪18 min drive‬

Room options

View all photos for Panoramic Apartment, 2 Bedrooms, Terrace, Beach View

Panoramic Apartment, 2 Bedrooms, Terrace, Beach View | 2 bedrooms, in-room safe, individually decorated, individually furnished

Panoramic Apartment, 2 Bedrooms, Terrace, Beach View

  • Beach view
  • 116 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Apartment, 2 Bedrooms, Balcony, Beach View

Standard Apartment, 2 Bedrooms, Balcony, Beach View | Terrace/patio

Standard Apartment, 2 Bedrooms, Balcony, Beach View

  • Beach view
  • 80 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Large Single Beds OR 1 Double Bed and 4 Large Single Beds

View all photos for Premium Apartment, 2 Bedrooms, Balcony, Beach View

Premium Apartment, 2 Bedrooms, Balcony, Beach View | 2 bedrooms, in-room safe, individually decorated, individually furnished

Premium Apartment, 2 Bedrooms, Balcony, Beach View

  • Beach view
  • 80 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Large Single Beds

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The price is €173
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About this property

Apartamentos frente al mar Cartagena - Edificio Palmetto

Seafront hotel with spa services, near Clock Tower
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and a steam room.
Apartamentos frente al mar Cartagena - Edificio Palmetto offers 9 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 3.5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include hot stone massages, facials, body scrubs and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Apartamentos frente al mar Cartagena - Edificio Palmetto, you're just a quick walk from Bocagrande Beach. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Bocagrande Beach and a 4-minute drive from Clock Tower
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi is free in public spaces. Apartamentos frente al mar Cartagena - Edificio Palmetto offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. Spa services, tour/ticket assistance, and concierge services are also featured at Apartamentos frente al mar Cartagena - Edificio Palmetto. Free self parking is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the beach
  • On the waterfront
  • Pool loungers

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Washing machine

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Apartamentos frente al mar Cartagena Edificio Palmetto Apartment
Apartamentos frente mar Edificio Palmetto Apartment
Apartamentos frente al mar Cartagena Edificio Palmetto
Apartamentos frente al mar Cartagena Edificio Palmetto Apartment
Apartamentos frente mar Edificio Palmetto Apartment
Apartamentos frente al mar Cartagena Edificio Palmetto
Apartamentos frente mar Edificio Palmetto
Apartamentos frente al mar Cartagena Edificio Palmetto
Apartamentos frente al mar Cartagena - Edificio Palmetto Hotel

Apartamentos frente al mar Cartagena - Edificio Palmetto Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 69 reviews
Rating 8 - Good. 19 out of 69 reviews
Rating 6 - Okay. 7 out of 69 reviews
Rating 4 - Poor. 8 out of 69 reviews
Rating 2 - Terrible. 14 out of 69 reviews

7.0/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Arlene

Travelled with family and small children
Disliked: Cleanliness, staff & service
Out vacation stay was far from great. No cleaning was done in our apartment, no one came to greet us or advise who to contact if we had any problems. I came across a few problems and went to the reception only to be told to speak to the person I booked the room from. I tried explaining to them that I booked through Expedia and they seemed not to know what that was. After some back amd forth they provided me with a name & number. Lady said that there was no cleaning service for the apartments. I expressed how weird that was since I’ve never booked a hotel/apartment with no cleaning service. We didn’t know how to use the safe, no new towels were given to us, no extra paper toilet, washer and dryer in the room weren’t working and to top it off apartment was full of cockroaches. Definitely not staying here again, since I complained they gave us a new set of towels but thats it they never fixed the washer or dryer and never provided us with trash bags which they told us they would give us.
Stayed 8 nights in May 2023

8/10 Good

Thomas

Stayed 6 nights in Sep 2022

4/10 Poor

Veronica

Travelled with family and small children
Disliked: Staff & service
There is a disconnect from the building staff and apartment owners. I met only 1 receptionist that was helpful and friendly. The building guards tried scamming me. Will never stay here again.
Stayed 7 nights in Aug 2022

10/10 Excellent

TC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay in six months and staff friendliness and service are at the top of my appreciations.
Stayed 4 nights in Jun 2022

8/10 Good

Nelson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Eyon

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There are a few things I didn’t like that should be mentioned up front to the guest before the chose to stay there. 1. The shows had NO hot water for the first three days and when they finally showed up to fixed it, the water took approximately 10 to 15 minutes to get hot that only lasted 2 minutes. 2. The TV’s didn’t work, the Wi-Fi connection to get the TV channels working was unable to provide a good continuous signal therefore the TV spent all night trying to connect. 3. They told us the dryer didn’t work but the washer did. The dryer should have been checked and repaired if needed before we arrived. 4. The Gym equipment was very out dated and unsafe for the user. Example the thread mill were slipping causing you to go off balance and can easily fall and get seriously injured. 5. They have 3 elevators but the most of the time there only one elevator was working for a building with approximately 40 floors, needless to say it took about 10 to 15 minutes just to get up and down the building. I love the fact that it’s located feet from the ocean. The security at the door did an awesome job to be sure the people accessing the building did belong in the building. 6. The pool was unacceptable for hours at a time but we were never given the pool schedule upon arrival. That has to change to avoid the guess showing up and denied access to the pool. 7. The showers I recommend be redesigned to avoid mopping after each use, due to the excess water accumulated
Stayed 10 nights in Dec 2021

10/10 Excellent

ana

Stayed 2 nights in Dec 2021

8/10 Good

expedia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Cristina, Florida Keys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent. Expedia needs to let the guest know who to contact at the time of arrival, by e-mail before arrival, the front desk representative had no idea about our reservation. We had to wait for a while until finally someone got the person in charge.
Stayed 3 nights in Aug 2019

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I liked that is an apartment for the space.... but the conditions of the building are not 5 stars as appear in the rating... the elevator got ruin and did not work for 3 days and we were at the 27th floor. We were a family of 6 requested an apartment of 2 rooms, instead of giving us an apartment of 2 rooms they gave us 2 apartments of 2 rooms each charging us more and did not want to refund us and I made a reservation of another apartment of 2 bedrooms and gave us 2 more apartments and wasting the money of 2 apartments for nothing.
Stayed 6 nights in Jul 2019

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
When I arrive I had to call the apartment to see if I can check inn they never answer me ignore my calls all day when it was check inn time person from lobby call the lady and than she answers. Then we hear employee saying she did not like to go down get the guest at all. Bad customer service
Stayed 2 nights in Feb 2019

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worsted experience of anyplace I have been world w
When we arrived we were met with blank stares, because they said they do not have a reservation for us. Of course there is no public WIFI in the building so I could not connect. I was finally able to connect and show them my reservation, but they said they do not have a reservation in my name (they spelled my name wrong, but not just a little wrong they left out 2 letters in my last name - so Yeager became Year). I finally had to argue with them that if this reservation is not for me then why is Mr. Year's reservation on my phone? After about 2 hours of this they finally gave us our Apartment that we paid for. I have stayed in this building 3 other times in the last 10 years (not my last name) the last time 4 years ago. The building is really getting worn down since it was built in 2005, the furnishings were old and worn out, in one of the rooms the drawers were stuck and hard to open. The Kitchen cabinets are peeling, and everything else is shabby. I would avoid this place primarily because the check in procedure is not comfortable in the slightest, there is no public WIFI, the condition of the Apartments, and you are treated like an inmate all of the time.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
No hot water... they removed the heater rather than repair it... they had tv mounts and no TVs.. many basic stuff missing
Stayed 1 night in Nov 2018

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay
It has a good view very nice close to everthing nice pool
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Towels were limited and all were stained Cockroaches noted Window coverings need replacement Pillows were stained, mold spots Cook was good. Shower easily overflowed to bathroom floor
Stayed 7 nights in Jul 2018

10/10 Excellent

Rayeesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment
Amazing stay great location

2/10 Terrible

Alberto

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
The apartment was nicely located. There was not hot water and the rooms were full of roaches. Not recommended.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamentos Palmetto
Perfect location , apartment clean , has a full kitchen and laundry room... needs better bed sheets
Stayed 1 night in Apr 2018

4/10 Poor

G, Austtalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach but .....
Our deluxe apartment came with Cockroaches, dripping taps, cold showers, 2 hours fixing aircon then dripped for remainder of stay, had to ask for towels and limited kitchen cleaning gear. We were original put into a basic apartment which was not what we booked. Was moved to this. However the pool was great opening from 9am to 5:30. Oh and we had a twohout check in process. Would not stay here again
Stayed 2 nights in Mar 2018

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week with the inlaws 😂
Everything was fantastic from location to service to cleanliness
Stayed 3 nights in Feb 2018

8/10 Good

Aragon

Pest control
Nice view by the ocean. Great location for restaurant and shopping convenient. Only negative thing they need to fix the problem with small roaches otherwise it was great.

8/10 Good

JTSTL, Saint Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
The apartment is very conveniently located in Bocagrande. The beach is literally across the street. Very nice. Keep in mind that this is an apartment, not a hotel. The view was beautiful. The rooms were comfortable. We will come back.
Stayed 1 night in Feb 2018