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NH Cartagena Urban Royal

3.5 star property

Valitse päivät nähdäksesi hinnat

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Reception
Exterior
Exterior
Sports facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪1 min walk‬
  • Cartagena de Indias Convention Center
    ‪7 min walk‬
  • Walls of Cartagena
    ‪8 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪16 min drive‬

Room options

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Superior Room (Extra Bed 2 Adults + 1 Child)

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, desk, free WiFi

Superior Room (View)

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, free WiFi

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

NH Cartagena Urban Royal

Hotel with a rooftop terrace, steps from Clock Tower
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a meeting room and concierge services. Housekeeping is available on request.
NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at NH Cartagena Urban Royal. During your stay, you're just a quick walk from Clock Tower. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at Restaurante
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Clock Tower and 7 minutes on foot from Cartagena de Indias Convention Center
  • Airport drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at NH Cartagena Urban Royal.

This 3.5-star Cartagena hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to noon.
Restaurante – This restaurant specialises in international cuisine and serves lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; COP 43,000 to 78,000 for adults and COP 25,000 to 38,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: COP 110 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 43000 to 78000 for adults and COP 25000 to 38000 for children
  • Airport shuttle fee: COP 83000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 110 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Cartagena Urban Royal offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

NH Cartagena Urban Royal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 182 out of 443 reviews
Rating 8 - Good. 140 out of 443 reviews
Rating 6 - Okay. 66 out of 443 reviews
Rating 4 - Poor. 28 out of 443 reviews
Rating 2 - Terrible. 27 out of 443 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Yotam

Travelled with group
Liked: Cleanliness, property conditions & facilities
Decent stay. Very central, a bit noisy.
This hotel is located right in the center of everything. It's meters away from the piers for visiting the islands, and right in the middle of all the action. That's good, or bad, depending on your preferenes. Rooms are a bit small, AC isn't that strong, but overall everything worked fine and location was great.
Stayed 4 nights in Nov 2024

8/10 Good

Reginald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of the action. Perfecto
Stayed 6 nights in Nov 2024

8/10 Good

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable and safe
Stayed 1 night in Nov 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and I was very comfortable walking in the old city. Lots of dining options.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Sean

Stayed 1 night in Nov 2024

10/10 Excellent

joseph

Liked: Amenities
Location
Stayed 1 night in Nov 2024

8/10 Good

Jawaun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff. They do a great job
Stayed 4 nights in Oct 2024

10/10 Excellent

Socrates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are helpful and friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

JAMES, Washington

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
No clue where to begin. Service was terrible! Upon checkin, every single guest had to provide ID. My family is from Colombia, so I was told they would have to pay additional tax as my guests even though it was MY reservation and I PAID for the room and tax already! We were told my nephew (1yr old) was not allowed to stay because he did not have an ID and his father did not have his birth certificate with him. When making the reservation on Travelocity it asked how many people in each room, I indicated 2 adults and 1 child per room (I book two Superior Rooms [Extra Bed 2 Adults 1 Child). It asked for their ages, I said 16 and 1, and I was told I only booked rooms for 4 adults! They told me I had to pay extra for the kids! THEN.... they put my family in a room with ONE BED although I booked a room with two beds and did not tell me!!!! They said they can't see what is booked when you use a site like Travelocity, and they did not have two of the rooms I reserved available. After leaving to find another hotel, when I returned to checkout I was told they were going to move my family to another room which ended up being exactly the type of room I reserved in the first place! An entire 90 minutes of my time WASTED!!! My room faced the plaza and the hotel is right by the clock tower which was a nice view. However, the nice view turned out to be a NIGHTMARE because they party in the plaza ALL NIGHT!!! Sirens, alarms, music, loud people til 6am! Mold, mildew, broke toilet and lamps
Stayed 1 night in Oct 2024

10/10 Excellent

Jose Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

6/10 Okay

Vera

Business traveller
Liked: Staff & service
Disliked: Amenities
The location is good and the rooftop with the pool nice. However the installations are oldish and poorly taken care of. My room was interior and noisy due to the noise of ACs.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael, Scottsdale

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and rooms!
Stayed 1 night in Sep 2024

6/10 Okay

Adame

Stayed 8 nights in Aug 2024

10/10 Excellent

Tanisha, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful roof top pool. The staff sung me happy birthday and left desert in my room.
Stayed 3 nights in Sep 2024

4/10 Poor

Rosano

Liked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Steven

Liked: Staff & service, amenities, property conditions & facilities
the from desk overnight staff is very helpful i recommend eating at the lobby restaurant in order to have more time to do things throughout the day
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
El hotel tiene buena ubicación y servicio, solamente eso. Luego al estar al lado de una plaza hay ruido toda la noche. En dos noches de alojamiento el ruido se mantenía hasta las 5AM, y el hotel no provee tapones antiruido ni nada. Además parece que el negocio del hotel no es el alojamiento, que no es barato. Sino el minibar, dónde te venden un agua a un precio ridículamente alto.
Stayed 2 nights in Aug 2024

10/10 Excellent

Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view of main entrance to wall city
Over all was AMAZING
Stayed 6 nights in Jul 2024

10/10 Excellent

Gabriela

Stayed 3 nights in Jul 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but noisy
Beautiful hotel. Great central location. Excellent service. Very popular tourist spot outside, this lends to a very noisy atmosphere. If you have a room with a view. The views are fantastic but noisy until 3-4am. Morning is quiet. The pool has a fantastic view also!!!
Stayed 3 nights in Jul 2024

8/10 Good

Jayson

Liked: Cleanliness, staff & service, room comfort
Not bad but
It is a fantastic location, and the rooftop with the pool is perfect. The staff was very attentive. However, the rooms are dated for an “urban” hotel, and the towels look like they have been there since the late 70s. Also, if you have a light sleep, remember that the hotel is in the middle of Party Central.
Stayed 4 nights in Jul 2024

10/10 Excellent

Brendaly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 3 nights in Jun 2024

10/10 Excellent

Rasheed

Stayed 3 nights in May 2024